Ourisman Fairfax Toyota

Excellent Customer Service I recently purchased my 2008 Prius and the maintenance light came on. I called the Ourisman number on the sticker on the windshield- I made an appoint I recently purchased my 2008 Prius and the maintenance light came on. I called the Ourisman number on the sticker on the windshield- I made an appointment to take it in the following day. I didn't pay attention to which Ourisman dealership and drove to the wrong one- I was told I could leave it all day and they may get to it- I then called the correct dealership worrying I was going to hear the same- they were so kind and reassured me there was no problem I could still be done in an hour. The service manager I worked with, David, went above and beyond in terms of getting me in and out and not making me feel stupid for being an hour late having gone to the wrong location. When driving home I heard a noise from my tire, when I was able to briefly check it out I thought I saw a nail. I immediately called David and told him about the nail. He told me to bring it back and he'd have it fixed within the hour. When I was ready to leave I did a more thorough check and dug out a rock that looked like the nail head. I called and left a message for David explaining I wouldn't be returning for the work on the tire. He called me back in a few minutes and we discussed the tire briefly and he made sure my car was set. David made me an Ourisman Fairfax service customer for life. More

Prius maintenance timing was perfect, results were the best. To save time, I asked not to have the car washed and cleaned. It came back right on schedule, washed and cl timing was perfect, results were the best. To save time, I asked not to have the car washed and cleaned. It came back right on schedule, washed and cleaned as well. More

A/C rspair Replaced A/C evaporator that was leaking after 10 years of use and had to be replaced. Service technician showed me leaking part and explained how it Replaced A/C evaporator that was leaking after 10 years of use and had to be replaced. Service technician showed me leaking part and explained how it couldn't just be repaired, had to be replaced More

Professional and service oriented I came to have a drooping visor repaired and to wait for it. After waiting for a while Sean came to me and apologized saying that the part he though I came to have a drooping visor repaired and to wait for it. After waiting for a while Sean came to me and apologized saying that the part he thought was there was not in stock and would not be until the next day. He arranged for a loaner car and I left my car there for service and picked it up early the next day. The work was done. Now had we known that the part was not there I would not have waited, obviously. But these things happen and Sean was very professional and apologetic about it. I cannot fault them and would use them again. More

Amazing Service! Dane was fantastic, he helped me fix the problem I was experiencing with wear and tear on the brakes, as well as other maintenance issues! Dane was fantastic, he helped me fix the problem I was experiencing with wear and tear on the brakes, as well as other maintenance issues! More

Very helpful Took care of my issue immediately. I was on my way within an hour. Very happy with the service and the way Simon hook care of my car. Took care of my issue immediately. I was on my way within an hour. Very happy with the service and the way Simon hook care of my car. More

On time, excellent service easy to make an appointment, very friendly personnel. Fast and convenient service. Also I liked very much the waiting aria where TV, Free Internet and easy to make an appointment, very friendly personnel. Fast and convenient service. Also I liked very much the waiting aria where TV, Free Internet and snacks provided. More

Toyota Yaris Routine Service Plus My Yaris was brought in this week for a scheduled maintenance (20,000 miles) . In addition, the sunroof kept opening and closing on it's own! This w My Yaris was brought in this week for a scheduled maintenance (20,000 miles) . In addition, the sunroof kept opening and closing on it's own! This was frustrating, to say the least, since it has rained most of the week. Sean and Justin took a look, removed a twig and I am one happy camper. The service is always excellent and the waiting room has everything you could possibly need to be comfortable. I always feel like a valued customer.when I bring my car in for service. Carol Mitchell More

Service Customer service good and I paid a good price with a coupon. The car was washed and I used a loaner car. I picked up my car the next day. Customer service good and I paid a good price with a coupon. The car was washed and I used a loaner car. I picked up my car the next day. More

Great Service Provided routine service and consulted me before doing any work beyond that. I'm glad I take my car there for maintenance. I highly recommend Ourism Provided routine service and consulted me before doing any work beyond that. I'm glad I take my car there for maintenance. I highly recommend Ourisman Fairfax Toyota. More