Ourisman Fairfax Toyota

Very east t o set up appointment which was at my convenience. My service tech had paperwork ready when I arrived. I took advantage of the great $5.00 rental car o set up appointment which was at my convenience. My service tech had paperwork ready when I arrived. I took advantage of the great $5.00 rental car which was taken care of in just a very few minutes. I was called as soon as my vehicle was ready. I could return the rental car at my convenience that day. Everyone was courteous and professional. No pressures. I highly recommend the service. More

Quick work. A thorough 48 mos. check. Service advisor briefed me on future needs. Because of my low mileage use of my Highlander, certain engine clean out proce A thorough 48 mos. check. Service advisor briefed me on future needs. Because of my low mileage use of my Highlander, certain engine clean out procedures will be needed. More

Great Techs Great Service Thank You Mustafa T. for making our experience at Ourisman and resolution to our problem a very positive experience. Our problem was a missing fuse t Thank You Mustafa T. for making our experience at Ourisman and resolution to our problem a very positive experience. Our problem was a missing fuse that did not allow our phones to charge in either outlet. The cost for a diagnosis was costly but we needed this service. Our customer service rep did all he could to help us financially and he diagnosed the problem before the car even went into the service bay. We appreciate your extra effort and thank you for taking special interest in a long-term (since 1990) customer. More

Buying a Highlander My salesman was Pariz Oroztico, and the manager was Mr. DosSantos. Both of them are very professional, courteous and were more than willing to work w My salesman was Pariz Oroztico, and the manager was Mr. DosSantos. Both of them are very professional, courteous and were more than willing to work with me to get the car I wanted at a price i was willing to pay. I appreciate their help with the purchase. More

It was great-in and out in a reasonable time frame. David Lineham is wonderful!! The technician Vuong Nguyen-is amazing-he always takes very good care of my car-which is why I like taking it to Ourisman David Lineham is wonderful!! The technician Vuong Nguyen-is amazing-he always takes very good care of my car-which is why I like taking it to Ourisman-between David and Vuong I have no worries!!! More

Good Service I was happy with the work done. It was disappointing that one issue was too expensive to fix, but understandable. I would recommend this shop. I was happy with the work done. It was disappointing that one issue was too expensive to fix, but understandable. I would recommend this shop. More

Last minute and quick fix In the morning I had called the parts department to check if a part was in stock. I was attempting a DIY when I realized rather than possibly breakin In the morning I had called the parts department to check if a part was in stock. I was attempting a DIY when I realized rather than possibly breaking something, I should leave it up to the dealership. After calling the dealership by mid-day, bringing my vehicle in for service, renting a vehicle, and then picking up my vehicle after service, I have to say it was all done like clockwork, entire time only a couple of hours. Bravo Ourisman, well done. Thank you for tending to my needs when I needed it most. Very appreciated and very grateful. More

Good service Have had good service experiences with our last two Toyota cars. Easy to make an appointment, appreciate the call back with information and costs bef Have had good service experiences with our last two Toyota cars. Easy to make an appointment, appreciate the call back with information and costs before work begins. Work completed on time. No hesitation in returning here. More

never lets me down, great customer service!! Dane is an incredibly friendly and approachable individual. He walked me through everything that he and the auto team would be doing to my car and st Dane is an incredibly friendly and approachable individual. He walked me through everything that he and the auto team would be doing to my car and stopped to explain anything that I may wanted more elaboration on. This is my second time seeing Dane at the shop. The first time was for a tire rotation, and I was lucky to be put on his list. This time, I came in for an oil change, and after experiencing how attentive he was the first time, I requested Dane again and I was more than pleased with the end results. Thanks, Dane! More

Left Grease Stains in Vehicle Service took about an hour, which I expected from a dealership. They washed my car and cleaned the inside, which was nice. However, I found grease s Service took about an hour, which I expected from a dealership. They washed my car and cleaned the inside, which was nice. However, I found grease stains on the left front door inner trim panel and the left front seat. They didn't even do an oil change, which was not needed at this time, but they managed to get grease stains. A bit disappointing. More