Ourisman Fairfax Toyota

Outstanding Service Maurice is courteous and professional each time I visit. Maintenance on all vehicles are is timely and recommendations for upcoming service are alwa Maurice is courteous and professional each time I visit. Maintenance on all vehicles are is timely and recommendations for upcoming service are always noted on receipts.. More

Good experience. Jaime Alvarado was very personable and helped us find the right car for us. All the managers and business associates were also very helpful and friend Jaime Alvarado was very personable and helped us find the right car for us. All the managers and business associates were also very helpful and friendly and tried to take care of us as quickly as possible. More

Purchased a new highlandr The salesman Adam Zaboli did an amazing job. Loved the fact he was straight forward, honest, and not at all pushy. More of a reason why we waited for The salesman Adam Zaboli did an amazing job. Loved the fact he was straight forward, honest, and not at all pushy. More of a reason why we waited for him to return to work To buy the car. Also we found a problem with the car within the first 3 days we had purchased it. Adam did an Incredible job making sure it was fixed properly. More

AMAZING My experience was exceptional. I had left the sunroof open on my wife’s RAV 4 during a recent all night downpour and needless to say, she was not a h My experience was exceptional. I had left the sunroof open on my wife’s RAV 4 during a recent all night downpour and needless to say, she was not a happy camper. Michael took in the car himself and assured me that his team would take care of everything and I had nothing to worry about. When I returned the following day Michael walked out to the car with me and showed me how it came out. It looked as if it never got rained in. Michael handled my problem in a timely manner with care, concern and empathy. He made my problem disappear and that is the definition of customer service. More

Good action, but some actions seemed strange Good service overall. I continue to have problems where maintenance actions are recommended that are not in the maintenance manual. An "air flow flush Good service overall. I continue to have problems where maintenance actions are recommended that are not in the maintenance manual. An "air flow flushing" is a new one for me. If something is wrong with a part of the car, then I generally approve that. But I have owned Toyotas for a long time, and I don't like out of the blue maintenance recommendations. I have had the brake fluid flushed and the PCV valve replaced. I have never had those actions performed on my Jeep with over 180K miles on it. I have had the PCV valve cleaned replaced on Toyotas, but on no other vehicles. More

New Frame Maurice Allen is the best. He follows-up & communicates so I know what’s happening. A Frane Replacement is obviously major surgery. So far every Maurice Allen is the best. He follows-up & communicates so I know what’s happening. A Frane Replacement is obviously major surgery. So far everything works except for the back-up camera. More

Friendly Service I am a long-time Ourisman Toyota customer. I keep returning because of the excellent service, the friendly and capable personnel, and the coffee and I am a long-time Ourisman Toyota customer. I keep returning because of the excellent service, the friendly and capable personnel, and the coffee and donuts! More

Engine warning light . . Called service center, advised to bring car in, took car immediately , diagnosed problem, fixed. Reviewed car service record .Advised to bring ca ba Called service center, advised to bring car in, took car immediately , diagnosed problem, fixed. Reviewed car service record .Advised to bring ca back soon as maintenence service needed More

Car Maintenance and body shop work Because of my customer service advisor Mr. Maurice Allen, whose been with me from my First 5000 mile maintenance, and we are still going strong at 319 Because of my customer service advisor Mr. Maurice Allen, whose been with me from my First 5000 mile maintenance, and we are still going strong at 319,000 miles later. Again Thank You Mr. Allen. More

40000 service, plus rear brake light replacement Service appointments are convenient for me as it is close to work. Waiting area is comfortable and the service personnel are courteous and helpful. D Service appointments are convenient for me as it is close to work. Waiting area is comfortable and the service personnel are courteous and helpful. Dane, my service rep, explains thoroughly anything being done to my vehicle. If something needing extra time to deal with comes up, I am usually given a loaner. More