Ourisman Fairfax Toyota

Routine Service for Highlander I scheduled my Tuesday morning appointment on Monday afternoon. My service representative, Carroll Hyman, met me when I arrived early and got me chec I scheduled my Tuesday morning appointment on Monday afternoon. My service representative, Carroll Hyman, met me when I arrived early and got me checked in. He described everything involved with this service and provided me with an estimate. He notified me as the service was nearing completion and then when my car was ready for pickup. He also reviewed my next upcoming service so I would know what to expect the next time. Great service and communication as always. More

Service performed Everything was accomplished on time and as anticipated. The staff was friendly. The staff was helpful. All of my questions and concerns were promptly Everything was accomplished on time and as anticipated. The staff was friendly. The staff was helpful. All of my questions and concerns were promptly answered by Simon. More

Service was awesome - not so sure about the truck itself I need to be careful of separating my experience of my vehicle from my experience of O.F.T. They did an excellent job diagnosing and repairing the pro I need to be careful of separating my experience of my vehicle from my experience of O.F.T. They did an excellent job diagnosing and repairing the problem. The extras (e.g. no hassle loaner car) were handled EXTREMELY quickly, and I was kept in the loop the entire time. More

A service center i can count on! Knowledgable service techs, friendly, great customer service, quick turn around time for work completed, convenient location to work and convenient sh Knowledgable service techs, friendly, great customer service, quick turn around time for work completed, convenient location to work and convenient shuttle service available as well. More

Excellent Bottom Line Pricing Jaime and the rest of the team were fair, honest, and helpful. There was no deviation from the sea we worked out before I came and there was no attemp Jaime and the rest of the team were fair, honest, and helpful. There was no deviation from the sea we worked out before I came and there was no attempt to steer me in another direction. The sales staff are amazing at Ourisman. More

Efficiency of Effort From electronic booking, to check-in with a familiar face, to text email that the car was finish and the payment process, everything is a lesson in ef From electronic booking, to check-in with a familiar face, to text email that the car was finish and the payment process, everything is a lesson in efficiency. It makes the process of car maintenance so much less painful. Thank you! More

CAR service I have been several times to get my car serviced. Have never had bad experience. Everyone is very courteous, friendly & helpful. I always wait for my I have been several times to get my car serviced. Have never had bad experience. Everyone is very courteous, friendly & helpful. I always wait for my car and not unpleadant to waait in Nice waiting area with large screen tv and coffee. Associates great about keeping clients informed. More

Awesome and very considerate service! Simon worked with me on the items the tech found to find a solution that could fit my budget and my timing. He was very informative which was quite h Simon worked with me on the items the tech found to find a solution that could fit my budget and my timing. He was very informative which was quite helpful. He also spent some valuable time checking the car itself to be sure to provide me with any and all information I needed to make a decision. This was truly my best experience yet - and it was for a 2006 Camry! Thank you! More

Wonderful Purchase Experience...these people are Fantastic! It was a great experience buying from this dealership. Marcus, Oleg, Param, and Colin all worked hard to make it what it was. I want to point out th It was a great experience buying from this dealership. Marcus, Oleg, Param, and Colin all worked hard to make it what it was. I want to point out that they were very efficient as well. I didn't feel like I was waiting around or killing time like other experiences I've had in the past at other dealerships, for my wife's cars as well. Must have been good timing as well, because they had a good selection of stock. I found pretty much everyone there was responsive and knowledgeable about everything relevant to my purchase. I'm not trying to pump this review up too hard...but basically, I can't think of anything that could have gone better. I know a lot of people want better pricing and payments -- which I would like as well. However, I know what these vehicles cost...and I know dealerships are trying to be competitive out of the gate because of the way the internet has changed the buyer process. To haggle over a couple hundred dollars seemed silly...and I've heard from many people I know, that's about all the room these is. These guys were great and I wasn't going to kill the good will extended to me by haggling over pennies. And, I think it was a miracle that I was approved for financing...because my credit is not good right now. My payments, given my credit, are actually pretty good. I know they had to work hard to find a loan company to do it. Overall, I'm very pleased. Toyota is THE brand for me...and I would recommend this dealership to anyone who is ready to buy. More

Quality service Maurice is great and the car is always done on time. I have been coming here for seven years. I would highly recommend it. My car runs great and al Maurice is great and the car is always done on time. I have been coming here for seven years. I would highly recommend it. My car runs great and all repairs have been well done. More