Ourisman Chrysler Jeep Dodge Of Alexandria

Customer Service from the moment you walk in the door I was treated like a customer from the minute I walked in the door; someone grabbed my keys and got to work. Customer service team made sure I was aw I was treated like a customer from the minute I walked in the door; someone grabbed my keys and got to work. Customer service team made sure I was aware of what was going on at each step in the process. I have purchased three vehicles in the last three years from Oarsman and looking to buy a fourth. More

Stellar attention and speedy service! VIP treatment I left in a rush out of work, around 4:30 pm in the hopes of perhaps getting to see my car in daylight (sun goes down around 5:10 here). I was greeted I left in a rush out of work, around 4:30 pm in the hopes of perhaps getting to see my car in daylight (sun goes down around 5:10 here). I was greeted at the door by Mohammad Ko who from the very beginning treated me just like any other person. I'm 20 and have a baby face and showed up by myself - I was expecting to be ridiculed by salespeople and asked for the ''Sweetie, where are your parents?'' but instead I was treated just like any other independent adult without a co-applicant would be. Even better, I felt like I was always taken care of since the beginning. I didn't have to remind anyone that I was waiting on anything. I was acknowledged immediately and constantly being followed up on while the sales and finance team were working on my purchase. I got to take the car that very same day, my first car, a luxurious Chrysler, even though, just like I said, I have such a baby face and was expecting them to wait for the bank to come through fully and everything to be rock-solid. Great team. Everyone there was extremely professional and overall nice, Mohammad in particular who saw me through and through. He even drove my car home because I was too much of a chicken to drive it until my banking paperwork had been finalized! Will definitely reccommend this Ourisman dealership and this salesman in particular to anyone and will definitely comeback in the future for my next cars. More

Super Experience! We knew what we wanted. We were welcomed right away. Got a great deal both for the new JEEP and our trade in! What more could you ask for? Thanks We knew what we wanted. We were welcomed right away. Got a great deal both for the new JEEP and our trade in! What more could you ask for? Thanks Mo! More

My experience stay away Well first off I got my struts fixed and my trans flashed for the third time with a soft wear update (for the third time in the year and 4 months I've Well first off I got my struts fixed and my trans flashed for the third time with a soft wear update (for the third time in the year and 4 months I've owned the car which is supposed to fix my stalling issue due to the system sending to much air to engine with my vehicle but the issue has returned every time after a few months but sure why not third times a charm right ) only to have my abs light come on my traction control light come on a very loud grinding and clunking noise that keeps getting louder in my front right tire that sounds like the tires gonna fall off when I turn my brakes stop working on me and my car stall in the middle of a busy highway all in a Matter of minutes of me getting my car back (good apparent test drive they did) so now I have to return first thing in the morning to drop off my vehicle and get a loaner car (which I find interesting they have because they have never offered me one before and the last time I was there asked about it because they advertise it so much only to be told they "don't do that there" I guess this case is an exception I have also been very misled and flat out lied to in my experience with the salesperson there (doug) who had told me that I could have my car serviced at any Ourisman when I actually can't which is why I even considered buying a car in a different state ( this was half true considering I can have it serviced at any Ourisman in va apparently but not in md where I and this could be an honest mistake accept the salesperson lives in md near me and would more than likely know this ) on top of that he also told me that the service package covers oil changes and tire rotations well thank god they do the oil change for free after paying 1500 $ however I was pleased to find out tire rotation are not part of the plan after I got slapped with the bill after my first service appointment I've also had a rattle in my front right area of my car ever since my first 2000 miles I put on the car that apparently doesn't exist and no one can hear but me and my passengers but hey maybe I have an overactive imagination the car washes are a plus if you have about two hours to put aside after everything else has been done to get it ran through I have to say the only reason I got this car was for a reliable vehicle with low mileage (24000) and to avoid constantly being in the shop like my older vehicle but I'd think that my car has been in the shop more than any of the beater cars have been for the car failing to operate with the experience I have had I would absolutely not recommend Ourisman Chrysler jeep Dodge Ram of Alexandria va and will forever have a sour taste in my mouth when the Ourisman franchise brought up and the Ourisman name tarnished in my mind I hope this post is helpful and I recommend u save yourself the headache don't buy a dart and don't go to Ourisman (especially the Alexandria location) I hope we can reach a solution on this matter but this car and experience has been a lemon among lemons and I will be consulting a lawyer this week in regards to these matters More

A different (and disappointing) idea of "Customer Service" Car Wash - sales pitch or promise? When we purchased our Jeep 2 years ago, we were told that all service at the dealer would include a car wash. Part Car Wash - sales pitch or promise? When we purchased our Jeep 2 years ago, we were told that all service at the dealer would include a car wash. Part of our sales pitch included this discussion along with the added package for oil changes and tire rotations. After our first few oil changes, we noticed that the car was never washed, so we asked an advisor about it. We were told then that we had to ask that the car be washed. That was not the original offer, but we chocked that up to sales pitch. For this service my wife dropped the car and made a point of asking that the car be washed. I feel pretty strongly that we should not have to ask since I also feel pretty strongly that someone's word (i.e. the sales team) should be taken at face value. When she picked the car up, it was not washed so she asked why. The service rep she spoke with asked her if she requested the wash (this is already a sore subject - I guess Ourisman employees don't document these requests or communicate them to each other????), to which she replied YES, ALTHOUGH I SHOULDN'T HAVE TO, I DID. The rep then said that if she had 20 minutes or so, he would get the car washed for her. Really? That's an example of Ourisman's high caliber customer service? It certainly is, and it's also an example of Ourisman's apparent attitude that their customer's time is meaningless and without value. I love the Jeep brand and have owned several Jeeps, but my wife came home from this experience saying that she never wanted to own another Jeep. Thanks a lot Ourisman! More

Mohammad Ko This is a great dealership. Gave it a three because of an isolated situation that may have been an honest mistake. I give Mr. Mohammad a 10. He wa This is a great dealership. Gave it a three because of an isolated situation that may have been an honest mistake. I give Mr. Mohammad a 10. He was a very nice and honest salesperson during my experience. I would recommend anyone buying a car and wants an honest, no hassle experience, please see Mr. Mohammed and you won't be disappointed. More

Great experience! Samer was helpful, informative, and worked hard to get us into a new Jeep at a price we could afford. We really enjoyed working with him, and will com Samer was helpful, informative, and worked hard to get us into a new Jeep at a price we could afford. We really enjoyed working with him, and will come back when we need to purchase our next vehicle! More