Ourisman Chrysler Jeep Dodge Of Alexandria

Great Service I wanted to buy a 2013 Jeep Cherokee. The vehicle I wanted to purchase was already sold before I arrived at the dealership. Jeff Temple found the I wanted to buy a 2013 Jeep Cherokee. The vehicle I wanted to purchase was already sold before I arrived at the dealership. Jeff Temple found the exact Jeep I wanted and called me as soon as it was taken in trade. Jeff and the Ourisman Team were committed to getting me what I wanted. Thank you. More

Excellent service and car care! This dealership provides the utmost best in quality care for your vehicle, their customer service is fabulous! The. Customer Wait lounges are clean a This dealership provides the utmost best in quality care for your vehicle, their customer service is fabulous! The. Customer Wait lounges are clean and roomy! More

Excellent service and communication. They worked with me on a convenient time to bring my car in and stayed in touch to keep me informed of the progress, diagnosis and cost. They worked with me on a convenient time to bring my car in and stayed in touch to keep me informed of the progress, diagnosis and cost. More

Customer Service and Appreciation The Ourishman's Team far surpasses the other 2 big Jeep dealers in the Arlington/Fairfax area in regards to trying to earn your business and respect f The Ourishman's Team far surpasses the other 2 big Jeep dealers in the Arlington/Fairfax area in regards to trying to earn your business and respect for your time. Their staff is very professional and attentive without being overbearing. Their pricing (without playing a bunch of games) is excellent. Before you buy a Jeep somewhere else, give them a visit. You will not be disappointed! More

Absolutely the best experience From my pre-approval to the closing of the deal my experience was the absolute best as long as I've been buying vehicles. Mohammad greeted me outside From my pre-approval to the closing of the deal my experience was the absolute best as long as I've been buying vehicles. Mohammad greeted me outside got me started with my appraisal then off to the test drive. Once I got back the sales manager DJ Bruce was done with the deal with a minor setback I almost walked out but DJ knew he could get something better so sure enough he came back with a way better deal and it was off to the finance department. When I got to finance Omar Shahid was fast and imformative with everything. I would go back over and over again. More

The worst dealership to purchase a car from bought a brand new car july 2017 in august my engine went bad and shut off on me while driving on the highway. Been calling the dealership all last we bought a brand new car july 2017 in august my engine went bad and shut off on me while driving on the highway. Been calling the dealership all last week and everybody who i needed to talk to was busy. I popped up and called the receptionist said bernard was busy but when i came thru the door he was eating a sandwich around 4 o clock. so u telling me all week long you was busy eating sandwiches. i told him the problem he told me if i wanted to trade my vehicle in it would be 7000 upside down. I stated who trading in a vehicle, i want a brand new vehicle wit no upside money going into it. Next day which was saturday i went back up there, the Gm of sales i think his name was dj or bj, he came to me asking me to leave my contact info so andy can call me back. I stated no call andy back on your job phone and let me speak with him. I spoke with andy he said give him till monday and he will figure this out. Now its monday he send me to someone name Chris morrison. Chris supposed to get back with me in the next hour, but lets see how long this will take. More

SOLD A LEMON let me start out by saying my salesperson was excellent...everything after was total failure...bought a 2013 Chrysler 200 on 8-2-17, left it there unt let me start out by saying my salesperson was excellent...everything after was total failure...bought a 2013 Chrysler 200 on 8-2-17, left it there until 8-4-17 so that the service department could make sure everything was in tip top shape. Drove the car for a few days and noticed a thumping, rattling sound whenever I went over a bump in the road. On 8-10-17 is when it all went wrong. Was pulling out of driveway into traffic, and the front right tire completely disconnected nearly causing an accident. Had to have it towed to nearest shop repair shop where I was told, despite what the Carfax report stated, that the car seemed to have been in an accident before. The ball bearing was broken, the axle was broken, front right strut was damaged, and the sway bar was damaged. All to the tune of over $1100 in damages. Contacted the dealer and was told on the phone that they would take care of bill. Took invoice to them on Saturday 8-19-17 and was told I would be contact on Monday 8-21-17. Monday came and went. Come Thursday 8-24-17, still no one contacted me, so I contacted them, and to my dismay was told they knew nothing about it, but would try to research and get back with me later that day....ITS NOW THE NEXT DAY, and still nothing...guess I'll just have to chalk that up to a lost. They've not only lost my business, but the business of 3 others that were set to go in and purchase BRAND NEW vehicles from them....Question, was my $1100 reimbursement really worth losing out on over a DEFINITE $60000 that they would have gotten from my associates??? More

Transmission warranty repair. I have an issued should probably speak with someone regarding this it. Don't think I should have been charged for internal warranty part if inside the I have an issued should probably speak with someone regarding this it. Don't think I should have been charged for internal warranty part if inside the transmission. Fluids changed less that 20k miles. Reviewed prior sales receipt identical BP fluid change done. More

Shady I was not at all pleased with this dealership. Can had only one key, outlets didn't work and all fluids needed changed when we went in for first main I was not at all pleased with this dealership. Can had only one key, outlets didn't work and all fluids needed changed when we went in for first maintenance. They couldn't care less about making it right and blew us off. More

Exceeded my expectations ! I researched my vehicle ahead of time and was totally satisfied with the offer and my Renegade is great and what else do you want me to say it was OK I researched my vehicle ahead of time and was totally satisfied with the offer and my Renegade is great and what else do you want me to say it was OK More