Ourisman Chrysler Jeep Dodge Of Alexandria

2018 Jeep Compas-Limited (Breaks) No follow through! NEVER got a call regarding when/if the parts arrived. I followed up with Jose' and got no nothing. I will not be returning for busi No follow through! NEVER got a call regarding when/if the parts arrived. I followed up with Jose' and got no nothing. I will not be returning for business. More

Great Nice ,0 complaints, knew his job. Got me exactly what I wanted n for exact price i wanted . Quick service follow up call n all made sure I was satisf Nice ,0 complaints, knew his job. Got me exactly what I wanted n for exact price i wanted . Quick service follow up call n all made sure I was satisfied More

Excellent experience Ourisman Alexandria was great. Great deal. Really appreciated all the hard work and the fact that they listened to my needs. Mr. Diallo was great and Ourisman Alexandria was great. Great deal. Really appreciated all the hard work and the fact that they listened to my needs. Mr. Diallo was great and very helpful. More

The Greatest Experience The staff was very helpful. They gave great input and made suggestions to better assist in getting my new vehicle. If I could I would do it again. The staff was very helpful. They gave great input and made suggestions to better assist in getting my new vehicle. If I could I would do it again. More

Lengthy Visit, Overall Satisfied I visited this center on Monday, March 26 for service (my Check Engine light was on and I needed an oil change). I booked the original appointment on I visited this center on Monday, March 26 for service (my Check Engine light was on and I needed an oil change). I booked the original appointment on Monday, March 26 over the phone with Courtney, who was polite and informed me that Larry would be my service adviser. Upon arriving at the dealership, I was immediately seen by Josue, who told me that Larry no longer works there but he (Josue) would be happy to assist me. Josue quickly diagnosed the issue with my car. I waited for my car for about an hour and a half. Josue came to find me and explain the issue with my car. He said that a part needed to be ordered, that it would be in by Wednesday, March 28, and that he would call me when it arrived. He checked to ensure that my vehicle was safe to drive, assuring me that if it wasn't he would help me set up a rental car. My vehicle was safe to drive, so I returned home. On Tuesday morning, March 27, I received a text message stating that the part for my vehicle had arrived. I immediately called to schedule an appointment, and I was assisted by Shannon. She easily scheduled me an afternoon appointment and told me my service adviser would be Rafael. Upon arriving at the dealership, I was able to speak with Rafael right away, and he transferred me to Josue, who had helped me the day before. I was at the dealership for 5 hours on Tuesday, March 27, waiting for my vehicle to be serviced. My appointment was at 1:00pm, and I left at 6:00pm. I wish I had received more communication regarding the status of my vehicle/timing throughout that time period. I texted the customer number once to request an update, but did not receive an answer. Josue was very apologetic and gave me a discount on the service for the trouble, which I greatly appreciated. Overall, I am very satisfied with the service and would recommend. More

Unprofessional staff and managers Very unprofessional and every layers from employee to managers are trying to make money and waste your time indecisive and unprofessional , and ethica Very unprofessional and every layers from employee to managers are trying to make money and waste your time indecisive and unprofessional , and ethical manners. I would not recommend anyone to buy car from this dealership More