Ourisman Chrysler Jeep Dodge Of Alexandria

Didn’t have an appt derick helped me with service that day Thank you the time and communication was honestly great from derick my car was ready on time and plus I went running waiting for car Thank you the time and communication was honestly great from derick my car was ready on time and plus I went running waiting for car More

Poor customer service. The experience the day of my purchase was not too bad. I felt rushed at the end of the sale when signing papers as I tried to ask some very pertinent The experience the day of my purchase was not too bad. I felt rushed at the end of the sale when signing papers as I tried to ask some very pertinent questions that they did a poor job of answering. The car needed service Atleast 3 Times from the day of purchase and the service department has been absolutely terrible with their service. More

Everything Went Wrong I missed the persons call and was never able to reach them back. I left a message for him to do the work around noon. I called back around 3 after an I missed the persons call and was never able to reach them back. I left a message for him to do the work around noon. I called back around 3 after another long wait he informed me that he did not check his messages so the car was not ready. The next day I called him aroound noon again, it took a long time to get to him. I told him I would be there aroun 4, he said, he would have my car out front waiting. I got to the metro and called for a shuttle and was placed on hold for over 15 minutes so I walked down the street and caught a bus. When I arrived at 4:45 and paid for my car, I waited 15 minutes, then when I asked about my vehicle I was told it was blocked in. Bad experience. More

The service was horrible! My dodge journey was towed to ourisman for a battery issue, battery was changed left the dealer and my vehicle felt like it was on a rumble strip afte My dodge journey was towed to ourisman for a battery issue, battery was changed left the dealer and my vehicle felt like it was on a rumble strip after reaching 55mph. I return to the deal where I was met with a don't care, isn't my problem attitude and the service manager stating he wasn't going to honor any order that came from Chrysler due to a conversation he had with my fiancee where he claimed that he was called a piece of xxxx. This was not true and I was give the run around for 3 hrs by service until a manager over all service issues Chris heard my case and agreed with me but still nothing was done to fix my issue where my vehicle left my house with a battery issue and was returned to me with a different issue, plus there was oil hand prints on my car, inside my car door, and a push pin was missing where they put the new battery. The service answer to the oil on my car was wipe it off but didnt get the front bumper and put a new push pin in the panel. More

Not very good customer service The work on my Jeep was done well. I would give that a 5 stars. What I wasn’t impressed with was the customer service. Upon dropping my Jeep off I got The work on my Jeep was done well. I would give that a 5 stars. What I wasn’t impressed with was the customer service. Upon dropping my Jeep off I got a text from Darrell stating that he would be my contact for any questions to text him. I thought, cool that’s a great idea and easy. Well after a week or so I text Darrell and got no respeonse. Text him again after 2 days and still nothing. I finally call for the status on my Jeep. On a Monday. Darrell said that it’s ready but he waiting for a sticker guy to put stick on my Jeep but that it would be done by Wednesday. Well Wednesday came around and nothing. I would think that Darrell would at least have contacted me and let me know but nothing. I didn’t hear from Darrell until Friday evening about an hour and half before closing. If you’re gonna have a means to communicate and you’re gonna assign someone to a customer then he should do his job. Then, today I get a text from Darrell with some bs about hoping his service was good. Lol lol I had to laugh. But the work on my Jeep itself seems to be done well so hats off to that. More

Exquisite Customer Service Mr Frank Diaz Was Immaculate In Assistance With Purchasing My New Charger. He Presented Great Discounts In Regards To My Military Service Which Was Tr Mr Frank Diaz Was Immaculate In Assistance With Purchasing My New Charger. He Presented Great Discounts In Regards To My Military Service Which Was Tremendously Appealing. It Was By Far Some Of The Best Service I’ve Had Purchasing Vehicle More

Body shop was a very bad experience for me. My vehicle was in the body shop for repairs do to an accident. I was not notified about what was taking so long to repair my until I made a call first My vehicle was in the body shop for repairs do to an accident. I was not notified about what was taking so long to repair my until I made a call first. Just because I didn't have a rental car don't mean you all have a right to take your time and keep my car for as long as you like until you get other cars repaired. This was such a really bad experience for me I don't even want to relive it and explain anything. I'm still having major problems with my car. Adam the advisor that handle this told me the problem I'm having was not cause by the accident. I took my car to another auto dealer and they told me it was cause by the accident. I am not going back to Ourisman Chrysler Jeep Dodge Of Alexandria ever again. I am really disappointed and I don't want to be in touch with these people ever again. More

A+++++ This was hands down the best experience I have ever had at any dealership. Hamid was so pleasant to work with and went above and beyond to get me in t This was hands down the best experience I have ever had at any dealership. Hamid was so pleasant to work with and went above and beyond to get me in the car I wanted. He even went as far as to take a car out of the showroom so I could test drive it because it was the last one they had. The Sales Manager Gary was the most professional and kind manager I have ever had the pleasure of working with. They worked so hard to get a deal that we were both happy with. Buying a car usually ends up taking all day, but I was in and out pretty quickly. They respected my time and treated me with the utmost respect. Hamid was very knowledgeable about the two different cars I looked at and made sure to point out features and demonstrate them to me. Hamid was one of the best sales people I have ever worked with, and would gladly drive 3+ hours to buy another car in the future. Thank you to the Ourisman staff for such a stellar experience. I wish more dealerships operated the way you do. More

I waited for 4 hours and a half with no reason ! I waited for 4 hours and a half almost all day long 9am to 2:30pm with simple thing to fix. The sales person is super busy on the phone from the begin I waited for 4 hours and a half almost all day long 9am to 2:30pm with simple thing to fix. The sales person is super busy on the phone from the beginning to the end. They don't have any clear waiting time for customers. This is my first time to see such poor customer service. More

professionaland personable professional and courteous no hassle. I enjoyed the visit and did not feel intimidated. Plan to continue as a valued customer. Looking forward to m professional and courteous no hassle. I enjoyed the visit and did not feel intimidated. Plan to continue as a valued customer. Looking forward to more sales. More