Ourisman Chrysler Jeep Dodge Of Alexandria

Excellent experience and excellent customer. Easy drop off and pick up of rental. Work completed as promised. Will continue to use this location and highly recommend. and excellent customer. Easy drop off and pick up of rental. Work completed as promised. Will continue to use this location and highly recommend. More

Picked up Steering Wheel Noise Dropped car off at 10:30 - called back to see what status was. Agent told me the problems and that it would be repaired by the end of the day. I picke Dropped car off at 10:30 - called back to see what status was. Agent told me the problems and that it would be repaired by the end of the day. I picked it up following morning. Agent was thorough regarding issues and provided me an estimate. Picked up following morning. Thanks for all the above and the 5% military discount. Larry Clark More

5 Hours too long I dropped off my vehicle for a recall repair at 1:00 pm - work was supposed only take 30 minutes to reprogram my cruise control module. I did not get I dropped off my vehicle for a recall repair at 1:00 pm - work was supposed only take 30 minutes to reprogram my cruise control module. I did not get my vehicle back till after 6:00 pm - what kind of scheduling is that? I never received any call to inform me of a delay. When I tried calling to get the status on my vehicle I had to leave a message - never received a call back. I will not be coming back. More

Customer Unfriendly Environment I went for an oil change and interacted with several individuals. Everyone from service advisor to courtesy shuttle driver and cashier was unfriendly. I went for an oil change and interacted with several individuals. Everyone from service advisor to courtesy shuttle driver and cashier was unfriendly. They seemed bothered that I asked for service from them. The dealership don't even match the competitors coupon which I never heard before. More

Very friendly Will go back no pressure here Amr and the VP of sales are beautiful kind loving real down to earth real folks unlike pressuring other salesman Will go back no pressure here Amr and the VP of sales are beautiful kind loving real down to earth real folks unlike pressuring other salesman More

Was not a happy customer All I will say is our service guy told my husband and I that they don't know what is wrong with the car and all they can do is keep fixing things unti All I will say is our service guy told my husband and I that they don't know what is wrong with the car and all they can do is keep fixing things until they find the problem. I have never heard anything so crazy. Definitely will not be coming back. We spent so much money fir our car to still be making a horrible noise. THANKS ALOT! More

Great Experience at Ourisman Jeep of Alexandria Had a great experience buying a car at Ourisman Chrysler Jeep Dodge of Alexandria. Can't say enough about my salesman, Bouba Diallo--extremely profes Had a great experience buying a car at Ourisman Chrysler Jeep Dodge of Alexandria. Can't say enough about my salesman, Bouba Diallo--extremely professional and courteous. He was very understanding and attentive to my desires, patient explaining all the latest technologies, and quickly followed-up on any questions and concerns I had. Most importantly, we arrived at a fair deal after all was said and done; and so far, I am completely satisfied with my purchase. More

The Best Service was efficient and thorough. I'm a loyal customer. All of my concerns were addressed and answered. Staff is courteous and patient. I am very Service was efficient and thorough. I'm a loyal customer. All of my concerns were addressed and answered. Staff is courteous and patient. I am very pleased More

Very pleasant car buying experience My salesman Amr was very helpful, personable, and knowledgeable about my Jeep. He also went out of his way to ensure my vehicle pricing concerns were My salesman Amr was very helpful, personable, and knowledgeable about my Jeep. He also went out of his way to ensure my vehicle pricing concerns were addressed and fully explained. Omar in finance was equally accommodating and even went out of his way to contact me on his day off to ensure my finance and warranty questions were addressed. I truly felt like my business was appreciated! This was my second vehicle purchase at Ourisman and I would highly recommend them to a friend. More

Stay Away This was the worst experience I have EVER had at a dealership! From beginning to end!! They did not honor my coupon - told me I should have read the f This was the worst experience I have EVER had at a dealership! From beginning to end!! They did not honor my coupon - told me I should have read the fine print! More