Ourisman Chrysler Jeep Dodge Of Alexandria

First and last time Unfortunately bad first experience. Back to the Fairfax dealership I go. Hopefully you all can get your act together and turn this dealership around s Unfortunately bad first experience. Back to the Fairfax dealership I go. Hopefully you all can get your act together and turn this dealership around soon. More

Slow to deliver final paperwork; total time=2 hrs. Attention to detail I’m completing paperwork for Jeep 2018 Grand Cherokee recall was sloppy, slow and I had to go out in Service area to see where the Attention to detail I’m completing paperwork for Jeep 2018 Grand Cherokee recall was sloppy, slow and I had to go out in Service area to see where the hold up was. Hanna was kind enough to help. Service tech was in attentive and not interested in gettting car work complete and allowing me to get back to work. Recall notice said 1 hour to complete. My experience was 2+ hours. More

Wonderful experience, the staff worked within our means and we were able to get exactly what we wanted, within our price range. Hamid was great and went about experience, the staff worked within our means and we were able to get exactly what we wanted, within our price range. Hamid was great and went about and beyond. More

Unsatisfactory. Paid cash for Jeep. Very unsatisfactory. Paid cash for Jeep. Had to return first car because the Bluetooth wasn’t working. Samer told me it would take five days to fix. I Very unsatisfactory. Paid cash for Jeep. Had to return first car because the Bluetooth wasn’t working. Samer told me it would take five days to fix. I said it was unacceptable and contacted management. I told Gary, a manager, that I was going to return the car since it was less than three days and no one seemed to care that I bought it. He said he’s call me back. He did and found a matching vehicle. I went to pick it up that afternoon. On Thursday, 8/16 I called Samer to tell him there needed to be a code provided on car because the monitor was locked and I could use Bluetooth, radio etc. He didn’t seem to care and told me to call service next day. I told him I was very disappointing since we paid cash and he sold the Jeep to us. He still didn’t seem to care. Talked with Chris another manager when I phoned back. He promised to call the next day with the code to the Jeep. HE STILL HAS NOT CALLED BACK WITH THE CODE. Also — Ibrahim Shahid emailed that the form from my husband wasn’t scanned properly when I turned it in and asked me to send back. I did, and he didn’t even have the professional courtesy to send a note back saying he received it. I would call, but his lack of professionalism is further demonstrated by not having a signature block on the email with a phone number. I am due a back car cover. I asked Samer about it and he said Service would let me know. “It could be three days or three months.” Truly a stupid answer and horrible customer service. OVERALL EXPERIENCE — horrible reflection of a business transaction. I should have purchased the car from somewhere else!!! More

Happy customer I recently leased a jeep here. First time doing it on my own and I was fully walked through the process. First I had Mohammed help me pick the perfect I recently leased a jeep here. First time doing it on my own and I was fully walked through the process. First I had Mohammed help me pick the perfect Jeep for me, a 2018 Jeep compass. Then Ariana helped me with all the leasing details. She legit rocks, she knows her stuff! There was so many times I began to get anxious of the buying a new car and she knew exactly what to say and explained it in terms I understood. She worked with me up and until I was walking out the door with my new keys in hand. She is wonderful and knows what's she doing when it comes to the financing department. Thank you again Ourisman, you have a wonderful team on your side!! More

excellent customer service Staff are very customer focus and friendly. They walked us through the whole sales process without letting you feel they are hard selling. Highly reco Staff are very customer focus and friendly. They walked us through the whole sales process without letting you feel they are hard selling. Highly recommended for first time buyers like us. More

Was great I recommend it to everybody if u looking for a car this is a good place to go they have nice car and u will get a good deal I recommend it to everybody if u looking for a car this is a good place to go they have nice car and u will get a good deal More

Great work by Charles our sales rep! Charles did a great job in all aspects of this deal! Always ready to answer questions, very knowledgeable, and quite accommodating to our unique need Charles did a great job in all aspects of this deal! Always ready to answer questions, very knowledgeable, and quite accommodating to our unique needs. Additionally, Gary is truly an asset to your Management Team. His honesty and friendly attitude put us completely at ease and is a model for all others to emulate. Finally, Ibrahim was an excellent finance rep who highlighted the professional yet accessible atmosphere at this dealership. I would certainly recommend Ourisman to others. More

Everyone was welcoming and professional. Buying a new car can be an arduous process but they made it easy and painless. They seemed very willing to “meet in the middle” on negotiations and on Buying a new car can be an arduous process but they made it easy and painless. They seemed very willing to “meet in the middle” on negotiations and once done, everyone left the table smiling. More

Incredible Service!! First, I would like to thank Mohammed Kohistani. He was very kind and patient with us throughout the day and went above and beyond to make sure we wer First, I would like to thank Mohammed Kohistani. He was very kind and patient with us throughout the day and went above and beyond to make sure we were comfortable with the entire leasing process. The entire staff at Ourisman was very professional, knowledgeable, and had a great sense of humor, which made our day a little less stressful. I was so happy driving off the lot in my brand new Jeep. Thank you, Thank you!! More