Ourisman Chrysler Jeep Dodge Of Alexandria

Kind and Quick I was rear-ended on a Tuesday afternoon. I took the car into the Geico Xpress center at Ourisman the next morning where I received a rental car. I was I was rear-ended on a Tuesday afternoon. I took the car into the Geico Xpress center at Ourisman the next morning where I received a rental car. I was able to pick my car Friday evening The process was seamless. No waiting. And everyone involved was friendly and caring. I received regular updates and phone calls as well. I would have preferred to be rear-ended in the first place, but given the situation, I couldn't have been more relieved. They took care of the car as well as me. More

General maintenance I had an exceptionally good experience. I was only going in for a key switch problem and then found out a surprise of other jobs needed. Being surpr I had an exceptionally good experience. I was only going in for a key switch problem and then found out a surprise of other jobs needed. Being surprised wasn’t what I expected. This said, everyone there was exceptional with our concerns. More

Services The worst service I ever had No help nor work done on my vehicle. Please can someone Sevices me who can work professionally please thank you The worst service I ever had No help nor work done on my vehicle. Please can someone Sevices me who can work professionally please thank you More

It was a great experience The level of professionalism, courtesy, friendly, honest and fair service that the people at the dealership showed was wonderful. I truly enjoyed my e The level of professionalism, courtesy, friendly, honest and fair service that the people at the dealership showed was wonderful. I truly enjoyed my experience and will tell others about my experience. More

Returning and leasing new vehicle Bouba was great to work with and made sure I got the best deal possible, and Bernard also was very helpful in quickly getting the paperwork together i Bouba was great to work with and made sure I got the best deal possible, and Bernard also was very helpful in quickly getting the paperwork together in an atypical situation. More

damaged car after body work After i picked up the card from the body shop the car key stopped working and the tire pressure light is always lit. the electronic part is the car After i picked up the card from the body shop the car key stopped working and the tire pressure light is always lit. the electronic part is the car was dammges😫 More

Oil change I love everyone that has anything to do with this particular dealership because they work with you they do great jobs they make you feel welcomed and I love everyone that has anything to do with this particular dealership because they work with you they do great jobs they make you feel welcomed and they have great doughnuts 😁 More

Scheduled Maintenance and Recalls Excellent service in scheduling appointment Problem with computer system on check-in did not delay dropping off vehicle or correctly completing work Excellent service in scheduling appointment Problem with computer system on check-in did not delay dropping off vehicle or correctly completing work. Appreciated pointing out additional recall work that was required. Excellent service by cashier in handling the check out, Took longer than expected to find vehicle and get it returned to me. More

Time for an oil change With my first oil change at the dealership, I bought my 2011 Wk2 from. they told me it would be next month to schedule an oil change. So I came back t With my first oil change at the dealership, I bought my 2011 Wk2 from. they told me it would be next month to schedule an oil change. So I came back to Ourisman Jeep, where I bought and still have my 2004 Wj. They have always had time to service my Wj and now this is where I'm taking my 2011 WK2. The best should have the best service. More

Very disappointed The sales process was filled with lies. Online advertisement was false which dealer would not honor. Sales person gave improper/inaccurate information The sales process was filled with lies. Online advertisement was false which dealer would not honor. Sales person gave improper/inaccurate information multiple times causing me to be there for over 3 hours and leave very disappointed. I’ve purchased from this dealer before, but this experience left a very bad taste in my mouth. In the market with other dealerships to assist me at this time. More