Ourisman Chrysler Jeep Dodge Of Alexandria

I only have my families cars serviced here. The Service Advisor Lynn is awesome at here job. She pays attention to your needs and gets them taken care of the first time. Always courteous and ca The Service Advisor Lynn is awesome at here job. She pays attention to your needs and gets them taken care of the first time. Always courteous and cares about my time. I fully recommend her for all your service needs. More

I just purchased a used 2023 Jeep Waggoner from Ourisman Chrysler Jeep Dodge of Alexandria and had a great experience. I messaged the dealership through their website late one evening and their salesman Mam Chrysler Jeep Dodge of Alexandria and had a great experience. I messaged the dealership through their website late one evening and their salesman Mamo reached out to me early the next morning and within 24 hours we came to an agreement for the purchase. I am from NC, so I had to make travel arrangements to go pick up the vehicle, but once I arrived, I was in and out in about an hour due to a very smooth process. Mamo was even thoughtful enough to check in to make sure I made it home ok after my long drive. Thanks for a great experience Mamo and for everyone else that helped behind the scenes to make this happen. More

I recently bought a Jeep Cherokee from Ourisman of Alexandria, and I have had a terrible experience with their service department. Not long after purchasing the vehicle, I began to notice a crunchy vi Alexandria, and I have had a terrible experience with their service department. Not long after purchasing the vehicle, I began to notice a crunchy vibration in the pedal and the feeling that something was breaking while driving. Despite bringing the car in for service three times during the 90-day warranty period, the issues were not resolved. The service advisor, Mr. White, failed to address the problems on three different occasions, claiming that they couldn't find anything wrong or that nothing was loose. When I brought the car in for the same issues again, this time with Mr. Mena, I was informed that there would be a $215 diagnostic test for each problem unless they coincided. To my dismay, I was hit with a quote of $2600 for the necessary repairs, with the explanation that Chrysler wouldn't cover the costs because they couldn't identify the problems during my previous visits. I feel like I was deceived into purchasing a vehicle that required major repairs and that the dealership avoided addressing the issues until the warranty had expired. This has been an incredibly frustrating and disheartening experience, and I cannot in good conscience recommend Ourisman Chrysler Jeep of Alexandria to anyone for either a purchase or service. I feel betrayed and incredibly disappointed by this whole ordeal. More

It's my first time at this car dealership. Easily was my best experience. The Salesperson Steven was very pleasant, kind, patient, and genuinely friendly. He did not try to sell me unnecessary Easily was my best experience. The Salesperson Steven was very pleasant, kind, patient, and genuinely friendly. He did not try to sell me unnecessary things even though he suggested the dealership. I appreciate the honesty. Omar was Steven’s Finance guy, who was very friendly and cared about making sure the customer got the best deal and the car they were looking at. Roy was kind and friendly as well. He assured me that I got the best price on my car and that it would fit my budget. "Overall, a very quality experience, and would highly recommend this location." "Great service, communication, and friendly staff." More

Ive been dealing with this dealership for years. My sales experiences have always been amazing. The service department is usually the problem but has gotten a whole lot better since Rafael took over My sales experiences have always been amazing. The service department is usually the problem but has gotten a whole lot better since Rafael took over. Unfortunately now I have unethical practices to report. 1. My financial approval was already secured through my own bank. I SPECIFICALLY TOLD THEM THAT I DID NOT WANT OR NEED MY CREDIT PULLED. ( I told them that I’m in the process of buying a home and needed to avoid HARD HITS. I repeatedly told them this. Now, I have a hard hit on my credit from them ANYWAY WITHOUT MY AUTHORIZATION. 2. There was 130 miles on the car when I drove it off the lot. Yet, my Odometer Disclosure states 15 miles. 3. I got low balled on my trade. My bank said that my vehicle was worth $26k. The dealership only gave me $14k on my trade. Considering I have less than $6k worth of things that need to be fixed, and they have been my sole service provider, they could have at least given me $18k for my trade. #Unethical More

These guys are very dishonest. They have advertisements to get you in the door but have no intention of honoring the deals. They have advertisements to get you in the door but have no intention of honoring the deals. More

From my salesperson, Mamo to the finance department, it was the best experience and fastest service I’ve ever had in a dealership from the west coast to the east coast. Mamo doesn’t pressure you like most was the best experience and fastest service I’ve ever had in a dealership from the west coast to the east coast. Mamo doesn’t pressure you like most other dealerships. He is kind, attentive and listens to your every need as a buyer to place you in the vehicle you came to the dealership for. If you’re looking for a great experience, come to this dealership in Alexandria, VA. More

The management is rude and nasty and very disrespectful. They will conceive you out of your money and refuse to refund once the deal has been canceled. They will conceive you out of your money and refuse to refund once the deal has been canceled. More