Lustine Chrysler Dodge Jeep - Service Center

Customer Service Beyond Amazing Doug is an amazing Service Advisor who truly cares about his work. He treats all his customers with respect and ensures they are satisfied with the w Doug is an amazing Service Advisor who truly cares about his work. He treats all his customers with respect and ensures they are satisfied with the work done. He does not suggest anything that isn't necessary and does not pull any surprises. He goes out of his way following up, even weeks later. Thanks, Doug! More

Great service! Harry Stein was very professional and courteous. When I arrived for my appointment Harry was ready for me and checked me in right away. I was in and o Harry Stein was very professional and courteous. When I arrived for my appointment Harry was ready for me and checked me in right away. I was in and out within a hour with a car wash! More

Harry Stein is the BEST! I have owned 3 Jeep Grand Cherokees over the past 15 years and Harry Stein has been my service writer for almost all of that time. Trustworthy, helpfu I have owned 3 Jeep Grand Cherokees over the past 15 years and Harry Stein has been my service writer for almost all of that time. Trustworthy, helpful, knowledgeable and always with a smile and a great personality. He is absolutely the BEST! More

Great Service on a Saturday ! I did not have an appointment. Doug answered my call about what I thought would be a need for a rental car (warranty repair). He explained everything I did not have an appointment. Doug answered my call about what I thought would be a need for a rental car (warranty repair). He explained everything well and calmly that we first needed to get to the diagnosis stage. Once they took my vehicle in, he offered shuttle service to my home in Woodbridge. I have never heard of such an option. Long story short, he updated me about an hour later that the Check Engine light was a software update that was needed. Happy customer. I came back later at my convenience and picked up my Jeep. Too easy. I highly recommend Lustine, especially Doug Canty and his courteous and knowledgeable service. Jeeper 4 Life More

Clear, Accurate, and Natural When is went in she was able to answer my questions without giving me the run around. She allowed me to express my concerns about my vehicle and helpe When is went in she was able to answer my questions without giving me the run around. She allowed me to express my concerns about my vehicle and helped me come to a conclusion. Her actions and the way she spoke was clear, direct, accurate, and natural. Definitely the best visit to a dealership in years. More

In and Out Hannah got me in and out quickly which is important when bringing kids with you. She made everything easy to understand and made me feel like a priori Hannah got me in and out quickly which is important when bringing kids with you. She made everything easy to understand and made me feel like a priority. I’ll be back to see her. More

Good Service Came in without an appointment. Hannah greeted me right away and had me out within an hour and a half. I appreciate her time, friendly demeanor and ho Came in without an appointment. Hannah greeted me right away and had me out within an hour and a half. I appreciate her time, friendly demeanor and honesty. When I asked her a mechanical question, instead of pretending she knew the answer, she grabbed her shop foreman to answer my question. I will ask for her next time I need service. More

Walking in to a Different Experience I used to come here a lot because I purchased my Dodge here in 2011. I moved away for some time and WOW!! Things have changed. Service Manager I I used to come here a lot because I purchased my Dodge here in 2011. I moved away for some time and WOW!! Things have changed. Service Manager I think naned David who seems to be actually managing and engaging with customers. Car Parker’s that ask if you need anything before taking your vehicle. And a great Assistant Service Manager who got my Challenger in and out for a 60k Service . I stopped coming here when I moved back I decided to try again! I have memories of a 4 hour wait like in the past for simple service, but given this visit as my indicator....Things have changed for the better!! I will keep coming back. Moose or No car. ELG More

Very helpful Harry Stein is super helpful, professional, and courteous. I’ll will definitely recommend him to my friends and family. He’s a guy I trust with my big Harry Stein is super helpful, professional, and courteous. I’ll will definitely recommend him to my friends and family. He’s a guy I trust with my big car decisions. More

Called in late, got in quickly As it is so typical in this day and age... I ran too close to my mileage and called stating I'd be over soon if I couldn't get in the next morning. Do As it is so typical in this day and age... I ran too close to my mileage and called stating I'd be over soon if I couldn't get in the next morning. Douglas made sure I had an appointment first thing the next day. Even though it was just a 5k service, he took the time to make sure I was taken care of promptly. More