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Ourisman Chrysler Dodge Jeep Ram of Woodbridge
Woodbridge, VA
933 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 933 reviews
May 28, 2010
This dealership needs a better understanding of customer service, they do not honor their warranites, do not return phone calls. The used car sales office tried to up the phone quoted price, the finance d service, they do not honor their warranites, do not return phone calls. The used car sales office tried to up the phone quoted price, the finance department tried to hold points on my loan, telling me that they don't ever hold point. I purchased an add on and was told they would call to set it up and they never did. I had transmission and cruise problems within the first 2 weeks and they forwarded me to the manufacturer and would not cover the deductible. The dealership does not understand honesty or the idea of customer service. More
by msbrwne
Employees Worked With
Mike Engle, GM
October 29, 2009
I have been in the Washington DC area for a number of years and have bought new cars from several dealerships in the area. I also read a number of bad reviews of this dealership before shopping there, bu years and have bought new cars from several dealerships in the area. I also read a number of bad reviews of this dealership before shopping there, but decided to give it a try anyway since I had not found the deal I was looking for. Bottom line: they offered me a great deal on exactly the truck I was looking for with minimum hassle. And I took it. Why? Because I trusted the people I was dealing with and that trust paid off. I can only say that my experience in contrast with the bad reviews I had read could only be attributable to one thing: the people. I know Mike Engle was brand new when I made my purchase and I was convinced that he was determined to make a difference. He did for me and I think given time his stamp will be put on the whole dealership. He has served his country and has been a Patriot. I think he carries those values over into his work. People make a difference -- sometimes it takes time though. Give these people a chance to earn your business and make a decision based on how they interact with you -- not on some bad reviews that were written about other people in another time. More
by damor
Employees Worked With
Mike Engle; Milton Smith
October 16, 2009
Got to say from reading the reviews I must have been lucky. I called about a 2009 Tacoma had a trade and clunker. Well anyhow ended up in the Dodge dealer by mistake(via phone) spoke to Mike and told he lucky. I called about a 2009 Tacoma had a trade and clunker. Well anyhow ended up in the Dodge dealer by mistake(via phone) spoke to Mike and told he could sell Toyota's also. To make a long story short they did not have the truck I wanted ( they never said they did) but did set me up with a great buy on a truck with much more on it, gave me a great number on my trade and clunker. I did research prior and even had pre-approved loan from Toyota. They made the deal quick, no pressure, had me out in no time the salesman even came home with me and picked up the trade. I will admit I was reluctant to go their but maybe the key was I got a great Dodge sales guy who sold me the Toyota. I must also add that I bought a few upgrades waited 2 weeks for them to get in, had them installed in a day they even gave me a rental car for the day why they were installing the upgraded equipment. Overall my experience was great. The only advice I have is do your homework, try to get pre-approved financing and take charge. More
by rashen
Employees Worked With
Mike in the Dodge dealer
