Ourisman Chrysler Dodge Jeep Ram of Woodbridge

I arrived at the dealership and had the pleasure of meeting and interacting with Ashley. He was straightforward and helped us understand the features of the Jeep Grand Cherokee L. Unfortunately, we cou meeting and interacting with Ashley. He was straightforward and helped us understand the features of the Jeep Grand Cherokee L. Unfortunately, we could not come to terms with David, who was the sales manager on duty. He would not fully honor the FCA affiliate pricing nad he included a $5000 dealer markup on the vehicle. This dealership wanted an SUV with an MSRP of $65K in excess of $75K after taxes. Using the FCA Affiliate code, the price after taxes, without any unnecessary fees and dealer markup, should have been around $66-67K. Needless to say, after some back and forth, we left. I really don't know why we bother coming to Lustine; this is the second time in four or five years that we've walked out of the dealership because of absurd pricing. Ashley was great though, and a good talent that's being hamstrung by management. I also visited the dealership on 8/8 and was greeted by Marcel. The truck I wanted to look at wasn't on the lot at the time so he sent me a text with his card and said he would contact me once they arrived. He did not contact me at all and I had to look up the dealer's inventory myself and that's when I met Ashley. More

Vernard was great and I look forward to seeing soon. We love lindsay. Thank you love lindsay. Thank you More

Just saw television commercial where Justine Dodge service said they provide loaners to VIP customers. I purchased 2010 RAM, 2013 RAM, 2013 Charger, 2017 300c from the Woodbridge VA location. We took service said they provide loaners to VIP customers. I purchased 2010 RAM, 2013 RAM, 2013 Charger, 2017 300c from the Woodbridge VA location. We took the 2013 dodge charger to them yesterday morning, and requested a loaner. They said they don't offer loaners. Is this false advertising or misunderstanding? More

Ike was amazing!!! He was honest and asked what I wanted and did his best to make it happen!!! He was extremely fast to reply to my questions and to even sent videos of the vehicle. Super nice guy!!! and did his best to make it happen!!! He was extremely fast to reply to my questions and to even sent videos of the vehicle. Super nice guy!!! More

Ike was extremely helpful, friendly, and up front. We value honesty and integrity when car shopping and were impressed with his customer service. value honesty and integrity when car shopping and were impressed with his customer service. More

I am totally satisfied with the service I received in the purchase of my Charger. purchase of my Charger. More

Would never buy here again. Stolen car parts to worthless undercoat to Worthless Mopar Protetive plan. Watch what you sign for hidden cost for its all a aSham .funny for it's the the name that did my loan EC undercoat to Worthless Mopar Protetive plan. Watch what you sign for hidden cost for its all a aSham .funny for it's the the name that did my loan ECT. More

Absolutely the worst dealership I've ever done business with.One word will describe their business...INCOMPETENT!In fairness to Jamar ,service writer was Good,mechanical work was SLOW and NOT FIXED CORRECT with.One word will describe their business...INCOMPETENT!In fairness to Jamar ,service writer was Good,mechanical work was SLOW and NOT FIXED CORRECTLY. More

I’ve been to so many dealers, I’ve lost count, between the cars I’ve purchased and the cars I was hoping to purchase or just looking, it must be pushing 50+. And I’ve got to say Lustine is just phenomenal the cars I’ve purchased and the cars I was hoping to purchase or just looking, it must be pushing 50+. And I’ve got to say Lustine is just phenomenal. I was looking for a Charger Widebody since they were released in early 2020, but through the pandemic, the delay in manufacturing from Dodge, these vehicles were tough to find and the one I wanted with the features I wanted included made it even harder. Finally in February, I saw my vehicle come in my search at Lustine, even though it was 200 miles and 3 states away, so I figured I’d reach out through the Lustine online form. Sure enough, I got a response almost immediately from Derrick, a sales representative. Derrick was super friendly, very knowledgeable, and helpful. He helped me through the entire process, shared details, texted me videos of the vehicle, and we negotiated the entire sale, including the trade in of my limited G8. All in all, everything was above board and fair. The cost of the car I was purchasing and the trade-in was 100% fair, and I was so excited I was able to work everything out over the phone over the course of a day, including working with the Finance team and Sham to sort out the financing and paperwork details. I made the drive down the next day, finally met Derrick and Shame in person(!), signed the paperwork, and was on my way, delighted and psyched in my new whip. And they’ve kept in touch after the purchase to help with little things that have popped up along the way. Just a solid group. Like I mentioned, I’ve dealt with more dealers than and I like to admit, but the folks at Lustine are just down to earth good people willing to work with you and get you a fair deal, which at the end of the deal is what you really want in the process. More

great salesperson not pushy showed genuine interest in customer satisfaction and went above and beyond. I am extremely happy with my purchase and customer service received customer satisfaction and went above and beyond. I am extremely happy with my purchase and customer service received More