Ourisman Chrysler Dodge Jeep Ram of Woodbridge

NO STARS DESERVED GARBAGE DEALERSHIP!! First let me start by saying I wish I could get away with clicking NO stars as one star doesn't even cut it. This dealership is an utter JOKE! We move First let me start by saying I wish I could get away with clicking NO stars as one star doesn't even cut it. This dealership is an utter JOKE! We moved up here from AZ (military family). We called 2 weeks prior to our "service appt" that was the quickest they could make an appointment for my Journey to get an oil change and to do some break and transmission checks. As soon as we pulled up to the dealership we parked the Journey and I parked our other car as we didn't want to spend all day waiting at the dealer. I am sitting in my Camaro with my 2 yr old son waiting for my husband to get done with service all the sales guys are swarming my car knocking on the window asking if anyone is in the car. First off if I am not getting out of my car to ask you for help don't bother me. Secondly back to the service dept again what a JOKE! Our appt was scheduled for 10:00am. There was only 1 guy working the service area and people were standing around it was a mad house. We drop the Journey off after 40 mins of waiting for them to take the car. Again we made an appt we gave them all our info over the phone but we were required to fill out paperwork as if they had no clue who we were. So we are trying to find things to do to kill time waiting for service to call us to give us a heads up if anything major is wrong with the car. By 2:00pm I become concerned as in AZ i received a phone within 45 mins of them inspecting my car saying this this and this needs to be done, 4 hours later I haven't heard a peep from Lustine. So I called Lustine the 1st time their recording answers saying they are busy call back and hangs up on me are you freaking kidding me HOW PROFESSIONAL isn't that what a receptionist is for INVEST IN ONE! 2nd phone call to service tells me the number is not in services…mind you these are the number posted on their website! 3rd phone call attempt i get thru only to have the receptionist lady place me on hold then proceed to HANG UP ON ME! So we take it upon ourselves to drive back to the dealer to find out what the xxxx is going on? My husband proceeds to service to be told by the service dept guy working there ummm we don't have your car here, its not here we don't know where it is. The transmission guy is gone so maybe he has it but we are not positive I am sorry. So you're telling me you lost me car and the best you can say is your are sorry??? Talk about giving Dodge a really great name Lustine. I have never in my life been treating this poorly at a car dealership. Finally after 30 or so minutes my car returns only to be notified nothing was done to my vehicle not even the oil change which was the main reason for the appt. I asked to speak to the Service Director which so happens wasn't in of cours.. 5.5 hours of my time wasted for this place. I WOULD NEVER EVER EVER EVER RECOMMEND THIS SORRY DEALERSHIP!! WORST PLACE EVER. Service isn't even service I cannot believe Chrysler Dodge allows this place to be in business. More

Awsome Came in just to look after a bad exp. with another dealership, never expected to purchase anything. Ron made the experience so pleasant and smooth th Came in just to look after a bad exp. with another dealership, never expected to purchase anything. Ron made the experience so pleasant and smooth that I walked out the door with a vehicle. More

Worst Buying Experience Ever Kelly, my sales rep didn't know the new car inventory. Said he had to ask his manager. So, I looked up their online inventory on my phone to which he Kelly, my sales rep didn't know the new car inventory. Said he had to ask his manager. So, I looked up their online inventory on my phone to which he asked me for the stock number of the vehicle I might be interested in. Their inventory was stored off-site, so it took 20 minutes just for him to bring the vehicle. During that 20 minutes I found a couple other vehicles with slightly different options but similar price. So, we had to drive to their storage and look at the vehicles b/c he couldn't explain the difference in options. It took 5 1/2 hours to purchase the vehicle. It didn't have leather, but we agreed to get it installed aftermarket. I had done that with a prior new vehicle, which was purchased at Springfield Toyota. That process was great. We left, came back the next day and picked it up. With my Dodge purchased at Lustine, it has been one month and they still have not scheduled the appointment I have called every week, and they give me a different excuse about why they don't have the leather in to be installed. I would stay away from this place. It's a clown show of an operation. The inventory is good, but the sales staff and management are insufferable. More

Very unexpected was how enjoyable this buying experience was If you come to this dealership, ask for the salesman named Dana Mcelroy. He is awesome. Working with him was like buying a car with a friend. He wasn' If you come to this dealership, ask for the salesman named Dana Mcelroy. He is awesome. Working with him was like buying a car with a friend. He wasn't the competition, he was like MY agent. I have purchased/leased 3 luxury brand vehicles in the past 4 years. Assuming that these brands (Land Rover, Audi, Mercedes) had the best there was to offer shy of exotics in terms of customer service, ease of transaction, value of my time, etc. I was blown away when a busy Jeep dealership far exceeded every expectation I had. I never once felt pressured, never once did they try to sell me something i didn't want, patiently answered all my questions, did everything I asked without hesitation or a "Im doing you a favor" mentality. Simply awesome. Even if I didn't want another Jeep, I would consider getting one here just because of how easy they make it. I got exactly the car I wanted, more perks than I asked for, and paid less than I was expecting to. Totally stress free. I'm writing this review because I think when good hardworking people do what their suppose to, and do it well, they deserve the recognition and the benefits that come with it. When I needed a loaner because I wanted a special ordered vehicle, they handed me the keys to a new car on the lot, to drive for 2 weeks. I never signed anything, never had to do inspections, just nothing. "here ya go." "see you in a couple weeks" That's how they treat people here. Multiple times I was left saying "wait, seriously?... thats it?" "are you sure?" and their response was always "well, if you want, we can try to make it difficult..." Good place. Jared More

Mark Anthony was terrific and was extremely helpful in full filling my needs. I would recommend Lustine Chrysler/Jeep to anyone who interested in purchasing a car. Again, Mark Anthony is the Man! full filling my needs. I would recommend Lustine Chrysler/Jeep to anyone who interested in purchasing a car. Again, Mark Anthony is the Man! More

I gave an excellent because my salesman Mark Anthony was a joy to work with. He made purchasing a car a fun experience. It was a pleasure working with Mark, he a true professional at his job. Thanks a joy to work with. He made purchasing a car a fun experience. It was a pleasure working with Mark, he a true professional at his job. Thanks More

Both of the guys Mike Weakley and Jesse Annis were great to work with. I felt that the guys got me into the car I wanted and they gave me a price that I am still shocked about. I also came up for service on to work with. I felt that the guys got me into the car I wanted and they gave me a price that I am still shocked about. I also came up for service on a touch up job and Mike talked to Jesse they got me a time and it was a in and out process. Very professional guys, happy to have met them in the process of buying my car. More

3 or more hours for an oil change! Enough said. The excuses always range from we lost your appointment to we need parts. The parts should be here when I schedule in advance! Overall horrible experience excuses always range from we lost your appointment to we need parts. The parts should be here when I schedule in advance! Overall horrible experience since the week after I purchased from them. I would NOT recommend this dealership! More

Mr. Lemawa was very friendly, professional, and work to offer the best possible deal on a used car. I have nothing but positive comments towards Mr. Lemawa or new car sales department; however, never buy offer the best possible deal on a used car. I have nothing but positive comments towards Mr. Lemawa or new car sales department; however, never buy a used car from this dealer or have it service. Bought a 2008 BMW and was promised the tires and brakes will be replace because they would not pass inspection and dealer would be responsible for the cost. The tires were replaced and are working great; however, I am not sure that the brakes were replace. Brake pads should last between 30K and 60K miles. I have only driven the car for less than 7K miles and the computer system states that the brake pads have reach the minimum. If they infact replace the brakes, the mechanic did not replace the sensor cable nor reset the computer system. Gave them a chance to fix the problem but was told by the service department that I have to get authorization from the Service Manager. Service Manager stated that is not his problem as the brake pads wear and tear is a customer's problem not the dealer, really! If it was your car and was driven less than 7K miles, would you not have gone back to the mechanic and demand that is fix? Service also said that if it was a manufacturer part that it would be guarantee for 12 months. Did they ask me if I wanted it replace with OEM or aftermarket. Again, if you plan to buy a new car then it would be a good idea but for a used car, stay as far as you can. More

They said I had to pay $995.00 fee for the Lifetime Power train warranty when it is actually free according to their website. I repeatedly told them I did not want the warranty, but they said I HAD to buy it train warranty when it is actually free according to their website. I repeatedly told them I did not want the warranty, but they said I HAD to buy it. More