Ourisman Chrysler Dodge Jeep Ram of Woodbridge

First of all, I am someone who NEVER leaves reviews. However, this absolute joke of a dealership deserves worst ratings than they have. Service was fine while you’re buying the vehicle and they’re tryin However, this absolute joke of a dealership deserves worst ratings than they have. Service was fine while you’re buying the vehicle and they’re trying to shmooze you. Once you drive the vehicle off the lot they don’t care at all. They’ll bombard you with cheesey emails and texts about being in the “lustine family” only to give you the run around when you actually need assistance. Bought a truck in early May and was told the license plates would be delivered to my address within 15-20 days. Here we are 7 weeks later and I am finally being “promised” my plates will arrive tomorrow after over a month of pestering the dealership to give me a straight answer. After our phone call this morning employees laughed at my aggrevation before hanging up. My temporary tags are long expired and no one at the dealership bothered to provide new ones when asked. I’ve been given the run around over the phone and in person since I bought the truck. This dealership is an absolute clownshow. I’ve had far better customer service from small mom and pop dealerships in the middle of nowhere. Don’t even bother with this dealership unless you want to be aggrevated for over a month, talk to countless people giving you BS responses, and for them to laugh at you. More

Great customer service really had a great experience got the car i wanted leaving happy the car i wanted leaving happy More

Ike was friendly, professional, and very knowledgeable about the Jeep. He was easy to negotiate with and he took good care of my family. about the Jeep. He was easy to negotiate with and he took good care of my family. More

Very excellent service and the staff is very helpful and respectful. Recommend anywho who wants a new car to go to Lustine respectful. Recommend anywho who wants a new car to go to Lustine More

Personnel are very helpful and I am grateful for my dream truck. Loved the service and the attention I was given truck. Loved the service and the attention I was given More

What can I say about Basil DK? ! He is seriously one of the most honest and patient salesman that I’ve met! Over the last 10+ yrs I have purchased 6 vehicles from him, he is like fa ! He is seriously one of the most honest and patient salesman that I’ve met! Over the last 10+ yrs I have purchased 6 vehicles from him, he is like family to us. When we go there he has a nature of pouring us with a ton of fruit snacks for us and our kids! I look forward to our next purchase in 2 yrs or so! More

Ike is a nice guy and good salesman. He asked questions, listened and followed up timely with my questions. You’re in good hands with Ike! He asked questions, listened and followed up timely with my questions. You’re in good hands with Ike! More

Ike was a fantastic pleasure to work with. He worked hard to make my deal happen, even coming in on his day off to get me into the vehicle I wanted. Highly recommend! He worked hard to make my deal happen, even coming in on his day off to get me into the vehicle I wanted. Highly recommend! More

Basil Di-ke is "The Man! " He was knowledgeable, patient, and an all-around good person. As a woman purchasing a car alone, I never felt rushed, hassled, or like I was being t " He was knowledgeable, patient, and an all-around good person. As a woman purchasing a car alone, I never felt rushed, hassled, or like I was being taken advantage of. He answered all my questions and even after I left the dealership to go to *another* dealership (I told him I was shopping around), he took additional video of the car so I could "think about it some more" - which I did. I ultimately bought the car from Lustine just b/c of Basil DK! If you're not sure or on the fence, ask for Basil - he will take good care of you! I'd also like to mention Delma Cueto, from Finance, who was AMAZING! She was organized and got me in/out as efficiently as possible. I respect her diligence and professionalism. I received my registration in the mail today. Yay! The final highlight was the sales manager, Antonio Ferrari, who walked me through some of the final steps. When Basil walked away to get something off the printer he said, "I'm happy you came back! Basil DK is a great guy and I know he worked really hard to get your business ..." This meant a lot to me knowing that Antonio was supportive of his team. It revealed the team comradery and friendship within the organization. My entire process, from start-to-finish, was smooth, easy, and transparent. I highly recommend Lustine Chrysler Dodge Jeep b/c of team members like Basil DK, Delma, and Antonio. Thank you!!! More

Ike was fantastic through the whole buying process. We drove 2 hours for this Durango SRT and couldn't be happier with the whole experience! We drove 2 hours for this Durango SRT and couldn't be happier with the whole experience! More