Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Marcel was amazing really went the extra mile to make sure I was 100% happy with the car and my purchase. Really top notch guy no xxxxxxxx he was honest about everything I asked him. And even when we had sure I was 100% happy with the car and my purchase. Really top notch guy no xxxxxxxx he was honest about everything I asked him. And even when we had been there for a few hours he hadn’t forgotten about us and took real good care of us More

Thanks for making my daughter's first purchasing experience a memorable one. It actually was worth the drive for us to come down there! The whole team worked together and now my daughter is a very h experience a memorable one. It actually was worth the drive for us to come down there! The whole team worked together and now my daughter is a very happy Jeep Renegade owner. She actually seems happier with this choice than the other one she was looking at elsewhere. All I did was help guide my daughter through the process where she was uncertain. You guys at Lustine willingly answered her questions and put her anxieties about buying a vehicle for the first time at ease. Looks like we didn't just buy a new vehicle from you, but like we bought into your "family" atmosphere. More

Mr. Lemuwa was very nice, straightforward, and honest. He kept me informed on how fast the vehicle I was looking at was selling while not applying pressure. The floor manager was also very nice, smart, and w kept me informed on how fast the vehicle I was looking at was selling while not applying pressure. The floor manager was also very nice, smart, and well-spoken. Great experience, they did their best to get me in and out quickly! More

Ike is an amazing super star. He’s been my go to since I’ve been purchasing cars. I would not go anywhere else. Great person great job!! I’ve been purchasing cars. I would not go anywhere else. Great person great job!! More

Great Service! Ike helped me purchased the vehicle I was looking for. Excellent service, everyone provided everything I needed. Happy with my Jeep 2021 compass! looking for. Excellent service, everyone provided everything I needed. Happy with my Jeep 2021 compass! More

Great experience, great people, and a great deal. Bought a 21 Jeep Cherokee from Ike, and we couldn't have asked for a better experience. Would definitely buy from Lustine again. a 21 Jeep Cherokee from Ike, and we couldn't have asked for a better experience. Would definitely buy from Lustine again. More

I have been a customer for going on 4 years and I would not recommend this place to anyone after recent experiences!!! This review is specifically for their SERVICE department. We had an APPOINTMENT fo not recommend this place to anyone after recent experiences!!! This review is specifically for their SERVICE department. We had an APPOINTMENT for March 20,2021 at 10:00 a.m. to get a routine oil change which was made on March 18, 2021. Fast forward to the day of our appointment and it took them over 5 hours to change the oil on the vehicle and we didn’t receive a call or update as to why it took so long. We have never had this problem before with a scheduled appointment. Spoke to 2 managers Eric Boswell (Service Manager) and (General Manager) Matt Lepage who stated a walk-in would take president over a scheduled appointment and the time my van sat around after being dropped off at 9:56 a.m. was normal. NEVER has this happened with all my other scheduled appointments here before. During COVID I would think they would follow protocol and honor appointments before a walk-in so they don’t have people just waiting around as we are trying to limit contact and social distance. The reason I dropped my vehicle off a few minutes before my scheduled appointment at 10 a.m. and arranged a ride to go home because it is COVID right now and waiting in a lobby if I don’t have to only made sense. Let’s not mention the proper mandated face coverings we are suggested to wear are not all being followed in this establishment (Eric Boswell). Again no communication what so ever on when and why my van was being held so long after having an appointment that morning at 10 a.m. Very horrible customer service and I have been dealing with this place for quite some time but will honestly say I have had issues before. After Saturday we have made the decision to no longer do business with this establishment as they clearly have a lack of customer service. Speaking with their service manager Eric Boswell and General Manager Matt Lepage was also a waste of time as they clearly stand by one another no matter if they are in the wrong. Finally got my van at 3:30 p.m. after getting the run around. Mind you I had a scheduled 10 a.m. appointment that was made 2 days in advance, more than enough time to communicate to me if I should have rescheduled on a better staff day for them. If you want to make an appointment for your vehicle and wait all day not knowing when or if it’ll get done then this is the place to go. They do not value their customers time and thrive off of just telling you anything to get by. I personally got a taste of this when speaking with Eric Boswell and Matt Lepage this past Saturday. Very unethical. I suggest new management sooner than later for this particular establishment as they already have a revolving door of employees and Eric Boswell and Matt Lepage are very much lacking in efficient customer service skills. One star is too high for this place. More

Very Customer Friendly.Treats everyone with respect. Very Customer Friendly. Treats everyone with respect. Good coffee machines Maybe some BBQ weekends would be nice. Management are nice gentleman, j Very Customer Friendly. Treats everyone with respect. Good coffee machines Maybe some BBQ weekends would be nice. Management are nice gentleman, just don't think you know them personally or he owes you a favor. Its a car dealership. More

Ike did a great job answering my questions. He asked what would make the deal happen and then did his part to get it done. Overall I was impressed with how much everyone went above and beyond to get me what would make the deal happen and then did his part to get it done. Overall I was impressed with how much everyone went above and beyond to get me the deal I asked for. More

You can actually be honest with them about what you want and how much you re trying to spend they will help you as much as they can and how much you re trying to spend they will help you as much as they can More