Ourisman Chrysler Dodge Jeep Ram of Woodbridge

I want to start by saying, I worked for a dealership for many years; so I am aware of issues that happen, not on purpose and by accident. So, when I type this (my first dealer rating ever) I write this ou many years; so I am aware of issues that happen, not on purpose and by accident. So, when I type this (my first dealer rating ever) I write this out of sheer frustration after having history and understanding with behind the scenes knowledge. My sales person was nice, but if you make an online contact; this will not be the same person that you deal with at the dealership. This makes sense, but also should be said before you arrive. (Dealer advantage tactic 1). The used vehicle was in very presentable condition, 9/10. TRACKER! The day after I purchased the truck, I realized they added a tracker to my car. They tried to sell this to me at the xxx, but I refused. NO WHERE in the paperwork or verbally was I told that a tracker would be on my new purchase. I removed the tracker, called to complain and told them if they wanted the trackers where they could locate it. NO RETURN CALL from the SALES MGR! Trade In and shadiness happens here! Super low balled, but that is to be expected. We reached an agreement on prices (trade and purchase) BUT .... It turned out that they waited 6 weeks to pay off my trade; so I incurred another payment as well as addition day %. Mind you, I had to call the bank to get payoff and get a daily % increase for payoff. So, in total, Oursiman cost me almost $500 by paying off the loan 5 weeks after I traded it and in extra % charges. I want my money back! The contract listed payoff and what they paid was $460 less! This is blatant theft! I have left numerous messages for the Sales Mgr to call me back, Not a peep! Now on week 7 of owning the truck and my temp tags are 3 weeks expired and no titling, new tag, or final singed paperwork has been mailed to me. I live 4.5hrs from the Ourisman in WV, Again, I was told this would not be an issue, actually, Rick (who was very professional) made it a point before me that overnighting me a new temp tag, paperwork, etc would not be an issue. If it wasn't for the shadiness of payoff of my trade in and the 100% lack of Sales and Sales Mgr responses after the sale, it would have been a good experience. But the fact that this group seems to have a systemic issue with lack of after sales customer care should tell everyone all that you need to know; you are just a number today and that they do not care about you as a next customer. I'd love for this post to get any positive attention from this dealership; but again, the lack of response thus far even to find out where my tags and paperwork are is incredibly disheartening. And living in a place where I can't just drive 9hrs round trip to "HOPE" when I arrive my trade in "refund" , tags and paperwork will be waiting; this treatment is beyond unacceptable! *** I also forgot to mention *** Even though I came reapproved from VACU, the salesperson took all my vital 411, I asked for what, he said that "it was for the purchased paperwork;" but in fact he ran my credit again on the dealership portal at his desk! I had suspected this the case; but it was confirmed when a slew of emails came in from agencies and lenders... Again, more shady stuff! More

On my way between Montreal and Florida, my jeep experienced bad misfires on the 95 near Washington. I managed to go to Ourisman's in Woodbridge and John Davitt took care of us very professionally. experienced bad misfires on the 95 near Washington. I managed to go to Ourisman's in Woodbridge and John Davitt took care of us very professionally. Once the diagnosis was made (very quickly), he worked hard to get us back on the road as soon as possible so that we could enjoy our family vacation. Simply the best! Thank you, John! More

I brought my 2015 Grand Jeep Cherokee for a service call due to transmission issues. This is a recurring problem that i thought was addressed at another dealer. I decided to try Ourisman and from the begin due to transmission issues. This is a recurring problem that i thought was addressed at another dealer. I decided to try Ourisman and from the beginning the attention to detail provided by my Service Advisor John Davitt, was exceptional. He listened to my concern provided timely feedback and got me in a rental as early as possible. John kept me abreast of all major milestones and I feel very valued as a customer. There was never any ‘xx’. John you have restored my faith in car dealerships. Treat everyone like you treated me. You truly love your job!! Irwin. May 2024. More

Not pleased. Purchased a used vehicle and was rushed due to end of month quota. Was told to come the next day and all would be ready. Nothing was ready. Vehic Purchased a used vehicle and was rushed due to end of month quota. Was told to come the next day and all would be ready. Nothing was ready. Vehicle was not serviced and not cleaned. Due to not wanting to make another trip of 4 hours away, was offered a "deal" on maintenance problem. When working with my local mechanic was told the part needed is not available for a year and may not be available at all! I am positive they new this at the time of sale. Not to mention, they did not know how to complete the finance paperwork with my preapproved lender and had to wait for 30 days with numerous calls to receive my permanent license plates. The only positive is that the people are nice. More

Not pleased at all. I purchased a vehicle about two weeks ago in the dark while raining (First mistake)! I reside in Maryland and ask about the vehicle inspection. Was a I purchased a vehicle about two weeks ago in the dark while raining (First mistake)! I reside in Maryland and ask about the vehicle inspection. Was advised by our salesman that we didn't need to worry about because VA inspection is more thorough than MD and it passed VA inspection. (Not True) I had taken my recently purchased vehicle to get inspected in MD for it to fail due to a scratch in the front windshield caused by old wipers that was not noticed when purchased. We saw that the windshield wipers were recently replaced on the vehicle. Several contacts were made to the actual salesman as well as VM left for managers with no response as to whether they were going to fix the issue or not. So, with no answer/response from the dealership, I am left with a vehicle I have to come out my pocket for to replace a windshield for it to pass MD inspection. I will never deal with this dealership again. I had a lot of people looking to purchase vehicles and I will not refer this place. Very upset. More

Came in to this dealership and met AJ! The enthusiasm on this guy is contagious. Thank you AJ for making the purchase of the wrangler an awesome experience. The enthusiasm on this guy is contagious. Thank you AJ for making the purchase of the wrangler an awesome experience. More

I was pleased to work with Ourisman from Woodbridge from start to finish. AJ Elhage was a pleasure to work with throughout the whole process. start to finish. AJ Elhage was a pleasure to work with throughout the whole process. More

I came in today and I met Ali AJ Elhage, he was superman, he did everything very quickly and valued my time! He took care of me and the process was amazing and easy! AJ is the man, if you're going to buy a u he did everything very quickly and valued my time! He took care of me and the process was amazing and easy! AJ is the man, if you're going to buy a used or new vehicle from this place make sure you buy it from AJ! More

I had inquired about a new Durango SRT and received a call from a salesman named Basil. Basil was friendly and helpful and I let him know what my buying criteria were. I filled out a credit application a call from a salesman named Basil. Basil was friendly and helpful and I let him know what my buying criteria were. I filled out a credit application and started the process, but things got complicated when David Black (manager) got involved. They made me feel like I was asking for the moon and the stars after asking them to close a 5k difference on the deal. They’d offered me less than 5k for a 2015 Chevy Cruze LTZ RS with 80k and I felt that there was still more they could do. I told them if it couldn’t be done it wasn’t a big deal and I wasn’t trying to be unrealistic. David and another manager at Ourisman came back with what appeared to be their best offer at $8500 for my trade and final financing offers with the Durango at MSRP. In the meantime, I started looking elsewhere for a comparable truck and luckily found an almost identical Durango at Len Stoler in Westminster MD. I started the same process with Chuck and Diane there. They matched or beat everything that Ourisman offered and never pressurized the offer. Meanwhile I’m getting texts and calls from Noah and Basil that I need to make a decision about the truck because they have another buyer “getting close”. Jokes on them as I’m sitting at Len Stoler filling out paperwork on a perfect truck and saving 10k. Bottom line is Ourisman ended up offering me more than I had originally asked for but they made it so painful that I went elsewhere. Now they’ll have a 110k Durango sitting on their lot for another 30 days or more - too bad - They missed out on an opportunity to sell a car but got greedy. More