Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Great service The service adviser was honest about the length of time my wait for a oil change my be .I decided to wait and was pleasantly surprised to be out with The service adviser was honest about the length of time my wait for a oil change my be .I decided to wait and was pleasantly surprised to be out with a newly washed car a hour earlier than expected. One employee made three children waiting with their parents very happy by giving them balloons .The children were delighted! Another employee came over and turned on the TV. The waiting area was clean and comfortable. The staff professional and cheerful. This was my first service visit since purchasing my vehicle. I am very happy with the overall experience. More

honest and considerate Saturday was/is the only day I can get my car serviced. I was there for almost 5 hours but Pai made the transaction tolerable. He also was considerate Saturday was/is the only day I can get my car serviced. I was there for almost 5 hours but Pai made the transaction tolerable. He also was considerate of my service needs and not with up selling me products and services that we’re not necessarily needed at the time. I appreciate his honesty and integrity and I’ll continue to use Oursman as my service provider. I have only used this dealership since my purchase and will probably buy from Oursman again because of the customer service and the integrity of Mr. Sripattra. I will drop anyone in a second if I feel used or lied to; thank you. More

Awesome Service I was greeted with a smile and received prompt service. I was in, out and to my surprise car washed in a reasonable amount of time. I love this place! I was greeted with a smile and received prompt service. I was in, out and to my surprise car washed in a reasonable amount of time. I love this place!!!! More

Excellent service Came in service and received excellent service. The prices were good and service tech was excellent. Did not but 1 hour for oil change and tire rotati Came in service and received excellent service. The prices were good and service tech was excellent. Did not but 1 hour for oil change and tire rotation. More

They have good service here The Service on my vehicle was great. A good environment. Nice people. Good techs. Done in a timely manor. Keep up the good work there The Service on my vehicle was great. A good environment. Nice people. Good techs. Done in a timely manor. Keep up the good work there More

Great Service I purchased my car from Ourisman back in 2013 and it was a seamless and great experience!! I recently dropped it off to get service and I was blown I purchased my car from Ourisman back in 2013 and it was a seamless and great experience!! I recently dropped it off to get service and I was blown away by the awesome service team. Christopher Odom was so awesome!! My husband and I are big on good customer service. We were so pleased with the level of service and professionalism from the service team. I am so happy I was able to find Chris and now I finally found an awesome service advisor. Keep up the great work Ourisman staff!! More

Jeep Service I live in the Annapolis area I have two jeep dealers near my home. And I don’t care for either one of them. I started doing business with ourisman in I live in the Annapolis area I have two jeep dealers near my home. And I don’t care for either one of them. I started doing business with ourisman in 2016 , I am very happy and it’s worth the drive coming from Annapolis. Thank you! More

New vehicle purchase was okay...warranty issue was unaccepta Bought a new Ram from Bowie Ourisman CDJR several months back and it was an okay experience. The sales team did their job but they did input a few typ Bought a new Ram from Bowie Ourisman CDJR several months back and it was an okay experience. The sales team did their job but they did input a few typos/misinformation during the purchase process which created minor headaches in the few weeks after with getting tags and the usual follow up items after buying a new vehicle. Overall the new vehicle purchase was a fine experience and there's not much to say about it here. Where there was a serious problem was with how their service manager handled an issue with a 2016 Cherokee that we have owned since new. This Jeep has had documented issues with burning oil since it was new. Due to the issue becoming increasingly worse we took it to Bowie Ourisman CDJR for an oil consumption test to see how much it was burning. The way this test works is you take the car in and they verify oil level and then they tell you to drive it for about 1,000miles. After the 1,000miles you bring the car back for them to check the oil and determine the exact amount burned. We followed their orders and drove the car, then brought it back. The problems arise from the fact that they overfilled the oil pan before the start of the test. Meaning when it was returned to be checked, if it read 1quart low, it would have in fact burned 2quarts in order to be that low on the dipstick. Based on the fact that it was overfilled beforehand, it would understate how much got burned at the end of the test. So after they checked the oil level at the end of the test they tried to get us to sign a piece of paperwork saying the engine is okay and that it cheked out just fine, within manufacturer standards. But we knew it wasn't burning at an acceptable rate because we were already consistently exhibiting engine issues (hard starts, sputtering, etc) due to low oil after we drove anything over 1,000miles with the car. The service manager told us there's nothing to complain about and that we should just check the oil every 1,000miles and fill it up when necessary and that would be acceptable in his mind! Long story short we are unsure why this dealership was so adamant about getting us to agree the engine was fine so we left immediately and took the vehicle to another CDJR dealership in Maryland. They performed a proper oil consumption test and sealed all the entry/exit points for engine oil so that nothing could be tampered with (Bowie did not do this). The second dealership's recommendation, after consulting with the manufacturer, was that a new engine was needed due to high oil consumption and it has already been replaced with a new engine at this dealership. This vehicle is the second biggest purchase aside from a house that we will make in our lives and we have years of payments left to make on it. The last thing we want is to be worrying about the health of the engine and oil levels when its not even 2years old. Let alone how bad the problem would become in the years to come. Needing to check the oil level on a vehicle 3to4 times between its scheduled oil change interval is not acceptable even if their service manager tried to explain otherwise! Another important note is that our first step was to email the dealership and try to resolve the issues but that went unanswered and we got no response out of them. Taking Ourisman Bowie CDJR's word on this vehicle would have saddled us with a problem in the future and it's a good thing we found another dealership that we can trust with our future business for our Ram and Jeep whether it's service/warranty work or any new vehicle purchases in the future. More

Great service department and the people are just great. This is my second Jeep from Ourisman Chrysler Dodge Jeep Ram of Bowie and I just receive the best assistance when ever I take my car in for service; I This is my second Jeep from Ourisman Chrysler Dodge Jeep Ram of Bowie and I just receive the best assistance when ever I take my car in for service; I love going there just to rest. Peter L. Adams III More

Service 2008 Dodge Challenger Bill and Rick on your service team were great to work with and kept me constantly updated on my car's service needs and progress. They also identifie Bill and Rick on your service team were great to work with and kept me constantly updated on my car's service needs and progress. They also identified needed warranty work and had that addressed during my vehicle service. Thank you! More