Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Great customer experince Rick continues to raise the bar and exceed my service expectation, He never disappoints in terms of waiting times, service updates and pending issues. Rick continues to raise the bar and exceed my service expectation, He never disappoints in terms of waiting times, service updates and pending issues. You can count on Rick to info you decisions. More

Great communication Great customer service and communication provided by the service agent, especially about when my truck was ready to be picked up. They even resolved Great customer service and communication provided by the service agent, especially about when my truck was ready to be picked up. They even resolved a brand new recall issue which had not even been released at the time I dropped off the car, That saved my a trip back to have it taken care of later. More

Worst service center experience ever I drop my car off on Tuesday night had an appointment for Saturday morning. Called Saturday just to say that the battery died and have to pay $175 to I drop my car off on Tuesday night had an appointment for Saturday morning. Called Saturday just to say that the battery died and have to pay $175 to tell me the issue and couldn’t fix because jeep doesn’t have jeep batteries. I would never go there again. The worst experience ever. Pie didn’t help at all and kept saying he is busy but this is his job. I will be calling cooperate and speaking to someone and had no rentals for me. More

Outstanding service technicians The support staff was very helpful and courteous. The work was done promptly and neatly. The facility itself was very clean and waiting room had Wi-Fi The support staff was very helpful and courteous. The work was done promptly and neatly. The facility itself was very clean and waiting room had Wi-Fi, and refreshments. The surface technician working on my car explained what was going to be done and approximately how long it would take. I really appreciated receiving that information. More

Excellent customer service. Treated with respect, assured me I would be taken care of with great service. I am pleased with service and I would recommend the service to others. Treated with respect, assured me I would be taken care of with great service. I am pleased with service and I would recommend the service to others. More

Traded down. My 2015 Chrysler van had a problem that cost $ 1,000 to repair. I ended up trading it in for a 2018 Dodge Grand Caravan at the dealership. Totally sat My 2015 Chrysler van had a problem that cost $ 1,000 to repair. I ended up trading it in for a 2018 Dodge Grand Caravan at the dealership. Totally satisfied? Sort of. I was told that my van was only worth $11,000, and that I owed $18,000. The negative equity on my van was $7,000, but I was told that I would get these great incentives to help with the purchase of a new van. I was told that with the financing, my new car payment would be new car payment would be around $500.00. It ended up being $575.00! My old car payment was only $350.00. I expressed an interest in seeing vans. My salesman showed me only 2 Dodge Grand Caravans - one black and one silver. I was not thrilled about either, but out of the 2, I liked the silver one best. The Caravan had fewer amenities than my Chrysler T &C - no DVD player, no lighted mirror on the passenger side, no navigation system, etc., My salesman was young, very eager and very polite. He was very attentive, but I wished that he had shown me vehicles with more amenities. More

Very Good Shop Service is always good here. I had called to bring vehicle in for recall work and oil change before I went on a trip that week. I was advised the oil Service is always good here. I had called to bring vehicle in for recall work and oil change before I went on a trip that week. I was advised the oil change is drive in anytime but the recall could not be scheduled until the next week but ask when I came for oil change if recall could be done. Sure enough they were able to accomplish both in one visit. Would have rated visit 5 stars but vehicle was not washed as promised but it was done when I brought it to their attention. More

service for recall. Great service. Check in staff were friendly and quick. Appt person was really nice. Always good in the service department. Staff always helpful and Great service. Check in staff were friendly and quick. Appt person was really nice. Always good in the service department. Staff always helpful and knowledgeable. More

Genuine understanding and friendliness Because of the very rapid and genuine concern my request received. I am grateful to Mr. "O" (sp?) for his help and understanding of my problem. Because of the very rapid and genuine concern my request received. I am grateful to Mr. "O" (sp?) for his help and understanding of my problem. More

A glitch initially, but everyone was great! I would like to thank Pai in Service, Chase, the Service Mngr, and the phone operator , don’t know her name. Everyone provided excellent Customer Serv I would like to thank Pai in Service, Chase, the Service Mngr, and the phone operator , don’t know her name. Everyone provided excellent Customer Service. Great Team! More