Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Appreciated I came in on a scheduled appointment. As always the service center atmosphere was pleasant and friendly. My appointment was with Paul. I got his fu I came in on a scheduled appointment. As always the service center atmosphere was pleasant and friendly. My appointment was with Paul. I got his full attention and he made me feel like a value customer. He listened attentively as I tried to explain the service I felt needed. The invoice was on his desk waiting for my arrival. I'm a senior citizens. I truly appreciated him giving me the opportunity to speak with out interruptions. At the service completion, I left with a smile. Thank to all involved in servicing my vehicle. Doreatha Picott More

AWESOME SERVICE !!!!! EVERYTHING THAT WAS REQUESTED FOR SERVICE WAS HANDLED IN A TIMELY, CLEAR AND CONCISE MANNER. OURSIMAN IS A GREAT DEALER/SERVICE SHOP !!!! HIGHLY RECOM EVERYTHING THAT WAS REQUESTED FOR SERVICE WAS HANDLED IN A TIMELY, CLEAR AND CONCISE MANNER. OURSIMAN IS A GREAT DEALER/SERVICE SHOP !!!! HIGHLY RECOMMEND TO ALL More

Super friendly employees with great customer service I made the mistake of going during the busiest hours to get my jeep serviced so I did have to wait a bit, but the staff was super nice and friendly. I I made the mistake of going during the busiest hours to get my jeep serviced so I did have to wait a bit, but the staff was super nice and friendly. I didn't mind waiting because they were so funny and nice. More

Best Service Center This is one of the best service Department in the area. Mechanical or Electrical Problems. They will repair your vehicle. The service Manager and Rick This is one of the best service Department in the area. Mechanical or Electrical Problems. They will repair your vehicle. The service Manager and Rick are very encouraging and supporting. After dealing with other Dealerships, I found this service Center to be very efficient with my Jeep service needs. More

Friendly, professional, and caring. Natasha was absolutely fantastic. Her balance of professionalism, friendliness, and caring made me feel like part of a family. I usually hate to spen Natasha was absolutely fantastic. Her balance of professionalism, friendliness, and caring made me feel like part of a family. I usually hate to spend time going to, and waiting for, my car to get serviced, but with Natasha's approach to me as a customer, I can now say I actually don't mind taking my car in for service, and I actually look forward to it knowing the car (and myself) are well taken care of. More

Poor to Horrible Service It took almost two weeks to fix a factory recall which contributed to my vehicle not starting. I never received follow up calls on the progress of my It took almost two weeks to fix a factory recall which contributed to my vehicle not starting. I never received follow up calls on the progress of my vehicle, no return calls concerning a loaner, and at one point in the 13 days my vehicle was at this facility the tech indicated they didn't know why the car was not starting after the recall part was replaced. I had to actually call the manager to get progress and status of my vehicle The customer service was horrible, however, previous times it was slightly above average. More

Bad experience to positive There was a problem with my appointment to have extensive work done on my Jeep Grande Cherokee. My biggest concern was the loaner car I was told would There was a problem with my appointment to have extensive work done on my Jeep Grande Cherokee. My biggest concern was the loaner car I was told would be available to me by the call center when I made the appointment was not available. I was very upset however the service consultant team of Pai and Natasha worked together to not only fit me in but also to get me a loaner. They were able to turn what started as a very bad experience into an extremely positive one. I can’t give them enough praise. More

Great first visit Fantastic first experience at the Bowie store! I was introduced to the service manager Chance, and he provided outstanding personnel service and had m Fantastic first experience at the Bowie store! I was introduced to the service manager Chance, and he provided outstanding personnel service and had me back on my way faster then I anticipated! More

Best experience ever had at This service center In the past I haven't had best experience at the service center. However this time my advisor Mr. Pai made sure it was easy and fast! In the past I haven't had best experience at the service center. However this time my advisor Mr. Pai made sure it was easy and fast! More

Great and Friendly Service My Service Advisor was both competent and pleasant. Also, John, my mechanic answered all questions I had regarding my tire rotation and oil change. My Service Advisor was both competent and pleasant. Also, John, my mechanic answered all questions I had regarding my tire rotation and oil change. Overall, Outstanding Service. More