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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
Bowie, MD
441 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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441 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
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June 19, 2025
Service department lacked communication, ordered wrong part, couldn’t get new part to program and needed specialist. Same issues after picking car up, second visit same thing technician could not get car part, couldn’t get new part to program and needed specialist. Same issues after picking car up, second visit same thing technician could not get car to program and the communication was horrible. Both times we picked up “completed” vehicle there were extra bolts and parts laying around. This dealership is not in favor of the customer. I highly recommend using one of the other many local dealerships not affiliated with the Ourisman name. More
by Nicholastyndal
Employees Worked With
Shay
May 09, 2025
I had tried for a year to get an appt to get a recall fixed. Taking the car in and the check-in process was very easy. When I finally got the appt I was told I could get a shuttle ride home. But then I w fixed. Taking the car in and the check-in process was very easy. When I finally got the appt I was told I could get a shuttle ride home. But then I was told they only drove about 10 miles at the time I went in. I did get a ride home but I t was not a seamless process. More
by Regina
Employees Worked With
May 06, 2025
Took my jeep in for a check and they found problem with battery but wanted to run additional test because of how jeep was riding. I think if its simple things like oil change than this deal for you. Anythi battery but wanted to run additional test because of how jeep was riding. I think if its simple things like oil change than this deal for you. Anything complicated don't go here More
by ewn3903
Employees Worked With
May 01, 2025
I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unac They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unacceptable, especially considering this is the second vehicle I’ve purchased from them. You’d expect better treatment and attention to detail for such a significant purchase—and from a repeat customer no less. I’m extremely disappointed with the service and lack of care. I strongly advise others to take their business elsewhere. More
by Doncurtis0713
Employees Worked With
February 19, 2025
Went in early for my appointment an Tony help me right away. An got me in an out in about to minutes customer service was great. away. An got me in an out in about to minutes customer service was great. More
by chris198116
Employees Worked With
December 18, 2024
Paul Carroll was very helpful in servicing my Jeep. Explained every thing clearly and complete. Explained every thing clearly and complete. More
by Kgj0528
December 10, 2024
Great customer service! ! I was very satisfied with the representatives at this location. Would highly recommend. ! I was very satisfied with the representatives at this location. Would highly recommend. More
by Keith
December 04, 2024
I highly recommend this dealership. Excellent service, very skilled. Everyone was a pleasure to deal with. Excellent service, very skilled. Everyone was a pleasure to deal with. More
by bobby.l
Employees Worked With
