Ourisman Chrysler Dodge Jeep Ram of Bowie

Internet Friendly I knew the Jeep GC I wanted. Received a decent price quote and did loan app online. Only 1 phone call. Stacy managed the process quivkly and efficient I knew the Jeep GC I wanted. Received a decent price quote and did loan app online. Only 1 phone call. Stacy managed the process quivkly and efficiently. Best car buying experience ever More

Pleasant experience! The folks at Ourisman Chrysler Jeep took care of me without trying to sell me. I was lucky enough to be steered toward Emmanuel who sat me down and l The folks at Ourisman Chrysler Jeep took care of me without trying to sell me. I was lucky enough to be steered toward Emmanuel who sat me down and learned exactly the type of vehicle I was looking for. As a new Jeep customer, I wasn't expecting to do more than "just look" since I was coming from a lower class suv. But Emmanuel presented me suggestions and ideas that got me to realize I in fact was in the market for a new Grand Cherokee. I didn't think I would have a chance to make a deal for one, but with the help of sales manager Monty, we actually found the pretty perfect car for my needs and budget. And the best part about it, it was quick, fun, and as painless of a paperwork process as I remember in a long time. Not to mention, Emmanuel is also very personable and will make you feel at ease the entire time. There was never any pressure to put me in a vehicle. Emmanuel and Monty were more than willing for me to take my time to come to my decision. My hand never felt forced in any way. And for that reason, I highly recommend Emmanuel if you are in the market for a new vehicle. More

Awesome Great customer service!! Very friendly and speedy. Explained everything to me in detail! I would definitely go back to this dealership's service cente Great customer service!! Very friendly and speedy. Explained everything to me in detail! I would definitely go back to this dealership's service center and recommend anyone to go there. More

Great car, great experience Just bought a CPO Jeep Sahara. Stacy the Internet Sales Manager and Raymond Walford were very responsive and professional. I highly recommend this dea Just bought a CPO Jeep Sahara. Stacy the Internet Sales Manager and Raymond Walford were very responsive and professional. I highly recommend this dealership. I hope there service is as strong as their sales force. The only hiccup was a paperwork error, but they quickly fixed that. More

12 days later with same problems........ Ridiculous No problems buying my vehicle very happy with that.. service on the other hand. worse that I had ever had. I will not be going back to this place.. To No problems buying my vehicle very happy with that.. service on the other hand. worse that I had ever had. I will not be going back to this place.. To long of a story explain.. Have new Ram truck, had warranty issues.. e-mailed service manager with problems and photos. had truck for 12 days. get truck home check repairs.... first thing that was un list WAS NOT DONE.. my truck was dirty with hand and finger prints all over it. Worse experience that I have ever had.. My next purchase will be with Adams or Tate. NO CUSTOMER SERVICE AT ALL. If I could give zero stars it would be there. Horrible More

Had a four wheel alignment completed This was my first time at this facility and I was pleased with my service. Service Advisor (Guy Miller) was professional and very pleasant to deal wit This was my first time at this facility and I was pleased with my service. Service Advisor (Guy Miller) was professional and very pleasant to deal with. I did not have an appointment but Mr miller was able to have my service completed in a timely manner. I will use this service center again. More

Very good customer service I really appreciate Mr Raymond's customer service and all his help for the sale of the jeep. He is a man of good integrity, and I thank God for peop I really appreciate Mr Raymond's customer service and all his help for the sale of the jeep. He is a man of good integrity, and I thank God for people like him in this world we are in today. More

Great Dealership The entire staff is helpful, friendly, and profession. Great selection and great price. Raymond and Monty made the deal happen. The found a vehicle The entire staff is helpful, friendly, and profession. Great selection and great price. Raymond and Monty made the deal happen. The found a vehicle that fit my specifications.I would recommend this dealership to a friend. More

Ignored by every sales person for the entire time I was tere It is unfortunate that I have to write this review about your dealership. I arrived your dealership at 5:00 p.m. My intent was to look at some Jeep Gr It is unfortunate that I have to write this review about your dealership. I arrived your dealership at 5:00 p.m. My intent was to look at some Jeep Grand Cherokee’s as in an effort to make a decision on a car. A salesperson met me at the door, greeted me as I walked in. I proceeded to use the restroom then I came out of the restroom and went to make myself a cup of hot chocolate. I then walked by a group of sales people engaged in a conversation to go look at the black Chrysler 300 that is on the sales floor. I stood by the car reading the specs posted on the window. I proceeded to walk around the car and also look inside the car. No one acknowledged me. I then walked by the group of sales people who seemed to be enjoying their conversation and seemed really relaxed to go behind them to look at the black Jeep Grand Cherokee in the show room. I looked inside, and tried to open the front door but it wouldn’t open. I walked around and looked through the trunk window then went to the passenger side. I managed to open the back door and was able to look inside the back. I then opened the passenger side and sat in the front seat looking at the features. At this time a sales person walked passed the ar and went towards an office, as he joked around with one of his colleagues. He then walked back as his colleague walked into the office. He walked right by the car I was sitting in with his head down. This time I was sitting in the driver’s seat. I was able to get into the driver’s seat by opening the door as I sat in the passenger side then walk around. I sat in the car for almost 15 minutes still no one acknowledges me. I happened to be one of two customers in the show room. The other customers a couple was working with another sales person. The other sales people were huddled in one station having what seemed to be a light hearted conversation. When I got out the car, I walked by the group of sales people and no one acknowledged me. I walked out the dealership at 5:33 p.m. where I had been ignored the entire time. I sat in the car for a while to see if the group would break up, they were still huddled in their conversation, some sitting some standing and happy. There were no customers walking in and at some point what seemed like a sales people party broke up. I was appalled!!! I am looking for two cars however it seems like your dealership must be so successful that not every customer matters. How disappointing. More

Great Dealership! Everyone we dealt with was very helpful and professional. Great vehicle selections, we actually purchased 2 Jeep Renegades and the store is kept very Everyone we dealt with was very helpful and professional. Great vehicle selections, we actually purchased 2 Jeep Renegades and the store is kept very clean. More