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Ourisman Chrysler Dodge Jeep Ram of Bowie

Bowie, MD

Overview
Employees
Reviews
Vehicles
4.5
862 Reviews
Ourisman Chrysler Dodge Jeep Ram of Bowie is Committed to YOU At the foundation, or should we say chassis, of Ourisman Chrysler Dodge Jeep Ram is a desire to bring drivers in the greater Bowie area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler, Dodge, Jeep and RAM models such as the Wrangler, Grand Cherokee, RAM 1500, Dart and 200, and mint-condition used cars. But, that simply wasn't enough. So, in addition to our new and used car inventories renowned across Laurel, Rockville and Washington DC, we decided to add a Chrysler, Dodge, Jeep and RAM service center commanded by a team of experts hand-picked for their knowledge, passion and promise to treat every car as if it was their own.... And because we know there are still people set on doing it themselves: we added a genuine Chrysler, Dodge, Jeep and RAM parts shop. The logic? We want to make your life easier - put everything under one roof. We also want to help ensure that the extraordinary experience of owning a new Chrysler, Dodge, Jeep and RAM stands the test of time. Buying a new car is, after all, a serious investment. Which brings us to our custom-crafted car loan and lease options. We know the numbers don't add up the same unless we add your circumstances and financial goals into the equation. Are you ready to be treated as you should be? As an individual? Yes. Well, then visit Ourisman Chrysler Dodge Jeep Ram today. Conveniently located at 2406 Crain Hwy Bowie, Maryland, we're just a hop skip and a jump away from Laurel, Rockville and Washington DC and look forward to meeting you.
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2406 Crain Highway

Bowie, MD

20716

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Showing 862 reviews

December 15, 2023

Staff was great,seveice was provided, and service writer kept me up-to-date on repairs. She was great. More

by Rem Roc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha the service manager.
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Dec 15, 2023 -

Rem Roc responded

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Helpful
December 07, 2023

Staff was amazing! They treated me with respect and were very patient. Hassan ensured excellent service, and team took great care of my new vehicle. Strongly recommend More

by tquatt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincenzo Magaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herbert Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan Artis(5 Stars), Donna Jones (5 Stars)
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Dec 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. We'll be sure to pass your kind words on to Vincenzo, Herbert, Hassan, Donna, and the rest of our courteous and professional team members. Congratulations on your Toyota--we hope you've been loving it these past few weeks! If you or your new vehicle needs anything, we're here and happy to help. Thanks for your recommendation and drive safe. :)

Helpful
November 27, 2023

Excellent sales service. Had exactly what I was looking for. Would highly recommend ourisman dodge More

by piaricky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Walford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herbert Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Younes Bekkali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to leave a 5-star review! We value the staff highlights for Raymond, Herbert, and Younes at Ourisman CDJR of Bowie. Glad to hear each of them worked hard to ensure you had an excellent car buying experience. We'll be sure to keep up the great work moving forward. Congratulations on your Chevrolet--we hope you've been loving it these past few days! If you or your new vehicle needs anything, please give us a call or visit our website. We're here and happy to help. Have safe travels and drive safe! We look forward to welcoming you back for future vehicle purchase or service needs.

Helpful
November 24, 2023

Once they make their “deal” you are of no relevance to them. Just hope you don’t need any anything from them afterwards More

by Micheleb920
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Herbert Ventura
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan Artis
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Nov 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Michele, I completely get your frustration. Regrettably, the paint on your Jeep in the trunk turned out to be defective. We've already sent it to the body shop and set you up with a loaner. However, the Jeep logo is currently on backorder. Once it arrives, your car will be good to go. Thanks a lot for choosing us, and I appreciate your patience and understanding.

Nov 25, 2023 -

Micheleb920 responded

Wait…you’re saying the paint “on my trunk” was defective?? Wouldn’t that mean the paint on the entire car is defective? When they painted the car at the factory, wouldn’t they have used the same paint on the whole car??

Helpful
November 18, 2023

Excellent service, great staff! Everyone was friendly and took the time needed to ensure i left with a car. More

by Nell
Recommend Dealer
Yes
Employees Worked With
Stacy Bromley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
November 11, 2023

The staff including Pattie Lee was incredibly welcoming and helpful. I would definitely recommend others to come here. Pattie mannerism was on point, she walked me through everything I needed to know abou More

by Maro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pattie Lee
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Nov 14, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your recommendation, Maro! We appreciate the staff highlight for Pattie and are thrilled to hear she and the rest of our team made your car buying experience the best it could be. We'll be sure to pass your kind words on to everyone at Ourisman CDJR of Bowie. Congratulations on your Jeep--we hope you've been loving it this past week! If you need anything, we're here and happy to help. Have a wonderful day and drive safe!

Helpful
November 09, 2023

Everyone is helpful each time I need service. They always explain everything I need and the cost beforehand. More

by grant_beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 14, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star review, Grant! Excellent customer service is our top priority, and we're thrilled to hear our team is always there to assist. We'll pass your kind words on and tell them to keep up the fantastic work. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here and happy to help. Have a wonderful day and drive safe! We look forward to welcoming you back for your next service visit.

Helpful
November 07, 2023

Paul was great about explaining what our warranty covered & finished the work quicker than we expected More

by Brianahenry1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul carroll
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Nov 08, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Briana, thank you so much for taking the time to share your feedback with us! We're glad to hear Paul took the time to explain your warranty coverage and quickly addressed all the requested repairs. We'll be sure to pass your kind words on to him and the rest of our professional Service Department. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here and happy to help. Enjoy the rest of your day and take care! We look forward to serving you in the future.

Helpful
November 07, 2023

The customer service at Ourisman Chrysler Dodge was outstanding. I took my vehicle in for an oil change the young lady who helped me was very nice and helpful. More

by sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elsy Argueta
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Nov 08, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star review, Sharon! We appreciate your feedback and are thrilled to hear about your positive experience working with our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we're grateful you experienced that during your quick and courteous service visit. We look forward to serving you and your Dodge in the future. If you need anything, please don't hesitate to reach out--we're here anytime. Have safe travels and take care!

Helpful
November 07, 2023

Upon entering the bay, I was greeted by a service tech, inquiring what my problem was or who I wanted to see. More

by agbrooks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha Tennessee, Brittany Lowe, EXCELLENT!!
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Nov 08, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you, agbrooks1, for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful that showed in our courteous and professional team members. We'll be sure to pass your kind words concerning our communication skills and courtesy onto Natasha, Brittany, and the rest of our team. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great day and drive safe!

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