Ourisman Chrysler Dodge Jeep Ram of Bowie

Just a super good experience! since my first visit, the staff in service has worked very hard to take care of my vehicle needs! Ourisman has been the best experience and would not take my vehicle any place staff in service has worked very hard to take care of my vehicle needs! Ourisman has been the best experience and would not take my vehicle any place else. More

Friendly staff, kept me in the loop of what was going on, prices are a bit high but that expected for a dealership. Will return. prices are a bit high but that expected for a dealership. Will return. More

The Service Department at Ourisman is very thorough and friendly. I appreciate James. He follows through on what he says and communicate the results. Thank you James! friendly. I appreciate James. He follows through on what he says and communicate the results. Thank you James! More

I’ve been to the Jeep dealerships in Waldorf and Camp Springs MD, this one in Bowie is by far the best. For me personally it all starts with customer service, everyone was very pleasant and helpful from Springs MD, this one in Bowie is by far the best. For me personally it all starts with customer service, everyone was very pleasant and helpful from beginning to end. Now of days it’s all about the little things, I was properly checked in, I was called about my vehicle and what it needed, everything was thoroughly explained with a smile. Customer service is a lost art for some but not for this location. More

I can honestly say, that the service department is great. I’ve been working with Rochelle, who is awesome!!!! !! I find her to be very knowledgeable and, she always provides the best customer service ever. S I’ve been working with Rochelle, who is awesome!!!! !! I find her to be very knowledgeable and, she always provides the best customer service ever. She is truly an asset to Ourisman Jeep in Bowie. I had an ongoing issue with my Jeep, she promptly brought the Service Mgr in. I was given a loaner while he deep dived the issue and resolved it. It’s that type of partnership and expertise that makes this business great!!! A+ in my book. More

Excellent reception. Excellent phone communication on estimate. James Martin expedited the part so I got our Jeep back sooner than I expected. He saved me from needing to borrow another vehicle. So, man estimate. James Martin expedited the part so I got our Jeep back sooner than I expected. He saved me from needing to borrow another vehicle. So, many thanks. Not happy with the price of the part, but that is due to manufacturer greed. More

I was treated well and would return. My service advisor James gave the time attention that I needed in getting the work completed on my vehicle that I needed. James gave the time attention that I needed in getting the work completed on my vehicle that I needed. More

My husband and I met with Nader on Tuesday evening to look at a 2018 Expedition. When we decided that we did want to purchase the vehicle we met with him and another gentleman. It was extremely clear f look at a 2018 Expedition. When we decided that we did want to purchase the vehicle we met with him and another gentleman. It was extremely clear from the start that neither wanted to deal with me, they wanted to speak to my husband only. Unfortunately, I handle these items for us personally and for our businesses. When I asked technical questions they were very dismissive and spoke to me like I was a child. I have run an automotive business for over 20 years and know what questions I would like answered when purchasing a vehicle. I offered to leave a deposit of whatever was needed to secure the vehicle since I already had secured funding from Navy Federal Credit Union. I was told that was not allowed so we agreed that I would pick up the check at the bank the following day and come back to pick up the vehicle, not realizing it was Veteran's Day and the banks were closed. Nader started texting my husband at 8am on Wednesday and during the course of the day sent him over 15 text messages telling him that he needed to come in because he had come in on his day off for us. This was after we informed him that our hands were tied because of the Holiday. The next morning I contacted Nader to let him know that we had to pick up the check and inquired how they would like it made out. My husband's business partner is the one who got the personal loan form NFCU and was unfortunately stuck in Florida and could not come personally so I spoke to the General Manger who agreed to handle the transaction via FaceTime as long as he could verify Mr. Donohue's identity. I explained that I would have a copy of his passport, his driver's license and his Government DoD CAC Card. That was agreed to be acceptable. I again offered to come out and give whatever deposit was necessary to hold the vehicle until the following day when the money arrived at my business and it was declined. We agreed that I would be out at 10am on Friday morning. During this entire time I was aggressively pushed to switch to in house financing. At one point I was even told that they could not sell it to me unless I did that. Almost every time I spoke to someone I was told that I HAD to use in house financing and that it "would be better for me." Nader sent myself and my husband a text message at 11PM telling us it was sold right before that. He also told us how he came in on his day off to sell us the vehicle and we should of switched to in house financing. This morning my husband spoke to Buster at the Chevrolet location and a salesperson at the Bowie location who both assured him that the vehicle was still available and he could come drive it anytime. Between the excessive text messages from Nader at all hours and the blatant disrespect from him and the sales manager it certainly seems that your staff does not like doing business with women. They had no problem selling the vehicle to my husband, even today AFTER we were told it was already sold. Between the three of us there is at least 1 to 2 vehicles purchased a year. There are new vehicles regularly purchased from your Lexus store. I cannot see any of that continuing with your company. I cannot believe that in 2020 there are still businesses that obviously think that a woman is not capable of handling business transactions and blatantly make that clear at every turn More

Very positive experience thanks to Service Advisor James Martin. He went above and beyond to address my service needs. If possible, I will request him again. Martin. He went above and beyond to address my service needs. If possible, I will request him again. More