Ourisman Chrysler Dodge Jeep Ram of Bowie

When they got the part in they were able to fit me in for service. It did not take long to complete the service. In addition, they gave me a discount service. It did not take long to complete the service. In addition, they gave me a discount More

Natasha is the best! Delivers great customer service, is very knowledgeable, and put the customers needs first. My visit was a pleasure. very knowledgeable, and put the customers needs first. My visit was a pleasure. More

Moe went above and beyond I had a great experience getting my Maryland inspection. I plan on getting my service done at Ourisman Jeep. getting my Maryland inspection. I plan on getting my service done at Ourisman Jeep. More

Brought my truck in 7am for recalled airbag , 12 hrs. later ( Moe screwed me ) .Nothing !!! Not even a call. Sorry Sarah I'm PO'd didn't mean to lash out at you. Never again .I'll drive to Waldorf. later ( Moe screwed me ) .Nothing !!! Not even a call. Sorry Sarah I'm PO'd didn't mean to lash out at you. Never again .I'll drive to Waldorf. More

Mo went above and beyond to help me with insurance covering repairs. Excellent customer service. Thank you so much Mo. covering repairs. Excellent customer service. Thank you so much Mo. More

Tony and Natasha are the best, quick too listen and slow to speak. Thank you :) to speak. Thank you :) More

I am writing this to express the EXCEPTIONAL SERVICE I received from Natasha Tennessee in the service department. I have a 2018 Dodge Charger in which I took in for regular oil change back in September received from Natasha Tennessee in the service department. I have a 2018 Dodge Charger in which I took in for regular oil change back in September ,2021 , at that time I was also having some weird things going on with my Radio constantly changing channels and beeping the tech brought it to my attention after the oil change and stated it needed to be replaced do to it was delaminating , this also happen to me two weeks after it was purchased this brand New car in 7/2018 and it was Replaced at that time ,, Now to hear this is happening again was hardening so once the service department called the Warranty dept. to service the radio the verdict came back to only say it wasn't under warranty anymore ( Frantic mode), As you all know that the UCONNECT IS THE HEARTBEAT OF THIS CAR I was not happy , In turn I was directed to FCA to get a Final Say (file a claim) to get the Radio Serviced or replaced since this was a second time , so From September till November the only Service that was transpire with FCA was nothing but God Awful Disgrace they gave me the run around from 12 message and 9 emails left UNANSWERED , BUT once I came into contact With Ms. Natasha Tennessee Service Manager at this location in Mid November 2021, She took over for me and got the Ball rolling it it did not stop When I Say I am very Pleased with how she took control with this Company so I could have my problem taken care of , I am overjoyed , And Today I can finally Say that the Radio has been replaced and is working in excellent condition.. I want to share that Natasha Tennessee went over and beyond for me to get this Matter taken Care of... I really appreciate you for this Natasha you were Amazing , Please continue to Shine bright at what you do.. Proud Customer CharitaM. More

Writing this to highlight a truly disappointing experience with the Ourisman Bowie service department. Two weeks ago, I took my vehicle in to see if my extended warranty would cover a crack in my c experience with the Ourisman Bowie service department. Two weeks ago, I took my vehicle in to see if my extended warranty would cover a crack in my console screen and look into a check engine light (code for it is for loose gas cap: P0456). Low and behold, my extended warranty doesn’t cover another thing on my vehicle, and the Service department didn’t get to the check engine light. The Service department asked that I bring the vehicle in for another appointment. At the time, one of the reps highlighted how I could work thru Chrysler on getting a shared cost for the screen replacement, and I appreciated that assistance. I then called on Saturday (07 November) and scheduled an appointment for 12:30 p.m. on Tuesday (09 November). I came in and stayed with my vehicle for 90 minutes whereupon my service rep tells me it may be longer, likely overnight with a diagnostic assessment now on Wednesday afternoon, and they offered me a shuttle ride home. The following day (10 November) I called multiple times to check the status of my vehicle and no one answered. At 5:30 p.m. I finally spoke to a rep and was informed that my previous service rep resigned; the new rep said it would take another day to service my vehicle. On Thursday (11 November) I again called multiple times and did not speak to my new rep until approximately 4:30 p.m. to find out my vehicle has not yet been dispatched – apparently there was a long line and my vehicle did not make it in again. On 12 November, I finally received an update after I again called in the afternoon. The diagnostic assessment showed my vehicle needs a software update and potentially a new sensor module, which, yet again, is not covered by my extended warranty. By this time, my vehicle finally got looked at after sitting at the dealership for at least 50 hours. The lack of coverage on the extended warranty is disappointing, but that’s on me for making the poor decision of getting one. However, this lack of transparency and communication has never happened to me before with Ourisman. I know this is different since I was a repeat Ourisman customer; both my wife and I purchased vehicles from Oursiman dealerships (In fact I bought my vehicle from Ourisman Bowie dealership back in 2017). I had been a repeat customer for both simple and significant maintenance needs for my vehicle. Never had Ourisman left me in the dark before like this. The last time my vehicle required anything close to a major fix (also not covered by the warranty), the service rep at the time had the courtesy to send me home with my vehicle and scheduled when I could drop off my vehicle for it to actually be serviced. I expect more from Ourisman -- this is not the standard service they had given me in the past. I would have at least appreciated better communication so I would have not been without my vehicle throughout the week, which ultimately forced my family to change its weekend plans because I had no idea what was going with my vehicle. **Update 8pm 12 November - I originally opted to not submit this review until after I got my vehicle back, but this deserves the post. Ourisman finally called me around 3:00 p.m. on 12 November with information that my vehicle would receive the software update; the rep discussed my shuttle service for 5:00 p.m., provided that my vehicle did not need the sensor module. Around 4:00 p.m., the rep called again to state that my vehicle needed the sensor module, at which time I told them to perform the service. The rep stated that the service would be completed by 7:30 p.m. and scheduled the shuttle for 7:00 p.m. I waited for the shuttle until 7:00 pm, but instead I had find my own ride to the dealership. Upon arrival, the service department had already left for the day and the Sales department did not even attempt to help me investigate the issue any further. There was no communication from the Service team nor the Sales team regarding my vehicle being ready for pick up at 7:30 p.m. on a Friday night. This is not how you treat people. All week it seemed too convenient to ignore and lie to customers over the phone on a vehicle status. I was a repeat customer at Ourisman but no more after this. More

The communication was exceptional. Alot of repairs were completed, including the entire rear brakes plus system flush, changed the oil pump with oil change. All completed in 2 days. The only thing unrepa completed, including the entire rear brakes plus system flush, changed the oil pump with oil change. All completed in 2 days. The only thing unrepaired was the parking brake, which was assumed repaired with the rear brake repair, but needed a new actuator. I will go back and appreciate all their hard work, but it would have been nice to have all the repairs completed at once. The service representative was extremely helpful and communicative. More

To start it off I dropped my car off on October the 4th I did not get my car back until October 26 it was just very poor customer service my my car went in with a working battery before I could have any work did not get my car back until October 26 it was just very poor customer service my my car went in with a working battery before I could have any work done on my car I had to replace the main battery which was working fine when I dropped it off.... the auxiliary battery which is what I went in to be replaced I just think that overall my experience was awful awful... the communication is terrible Very very disappointed. More