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Ourisman Chrysler Dodge Jeep Ram of Bowie

Bowie, MD

4.3
909 Reviews
Ourisman Chrysler Dodge Jeep Ram of Bowie is Committed to YOU At the foundation, or should we say chassis, of Ourisman Chrysler Dodge Jeep Ram is a desire to bring drivers in the greater Bowie area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler, Dodge, Jeep and RAM models such as the Wrangler, Grand Cherokee, RAM 1500, Dart and 200, and mint-condition used cars. But, that simply wasn't enough. So, in addition to our new and used car inventories renowned across Laurel, Rockville and Washington DC, we decided to add a Chrysler, Dodge, Jeep and RAM service center commanded by a team of experts hand-picked for their knowledge, passion and promise to treat every car as if it was their own.... And because we know there are still people set on doing it themselves: we added a genuine Chrysler, Dodge, Jeep and RAM parts shop. The logic? We want to make your life easier - put everything under one roof. We also want to help ensure that the extraordinary experience of owning a new Chrysler, Dodge, Jeep and RAM stands the test of time. Buying a new car is, after all, a serious investment. Which brings us to our custom-crafted car loan and lease options. We know the numbers don't add up the same unless we add your circumstances and financial goals into the equation. Are you ready to be treated as you should be? As an individual? Yes. Well, then visit Ourisman Chrysler Dodge Jeep Ram today. Conveniently located at 2406 Crain Hwy Bowie, Maryland, we're just a hop skip and a jump away from Laurel, Rockville and Washington DC and look forward to meeting you.
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2406 Crain Highway

Bowie, MD

20716

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Showing 909 reviews

June 19, 2025

Service department lacked communication, ordered wrong part, couldn’t get new part to program and needed specialist. Same issues after picking car up, second visit same thing technician could not get car More

by Nicholastyndal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shay
May 26, 2025

We met with Joel today at the dealership, he did an excellent job helping us and answered all of our questions. The car was cleaned and ready to go when we were finished with financing. More

by Whitneyngrimm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel
Jun 10, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for the great feedback! We’re glad Joel took great care of you and made the process smooth from start to finish. Enjoy your new vehicle!

May 15, 2025

Really good job handling questions and requests in efficient manner. Poised and well spoken. Word. More

by clstroms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante
May 16, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for the great review

May 14, 2025

Excellent service, professional salespeople always willing to help. They strive to provide the best deal and offer several options that you can't refuse. You leave here with a new car. Don't look for More

by Hernando M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Curtis, Erick
May 16, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for the great review

May 09, 2025

I had tried for a year to get an appt to get a recall fixed. Taking the car in and the check-in process was very easy. When I finally got the appt I was told I could get a shuttle ride home. But then I w More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your experience. We’re forwarding your feedback to our General Manager for further review. We appreciate your patience and the opportunity to improve.

May 06, 2025

Took my jeep in for a check and they found problem with battery but wanted to run additional test because of how jeep was riding. I think if its simple things like oil change than this deal for you. Anythi More

by ewn3903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Reyes
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your experience. We’re glad we could identify the battery issue, and we appreciate your patience while our team recommended additional testing to ensure your Jeep was running safely and smoothly. Our goal is always to provide thorough and accurate service, whether it's a routine oil change or something more complex. That said, we're sorry to hear we didn’t meet your expectations on this visit. If you'd like to discuss your experience further, please feel free to reach out directly—we’d value the opportunity to make things right.

May 09, 2025 -

ewn3903 responded

Issue: The dealership's service technicians failed to properly diagnose and fix my vehicle's issue. Another service provider successfully identified and resolved the problem, confirming that the battery was not the cause. Concerns: Your technicians at the dealership lack proper training and expertise, making them unable to handle more complex repairs. Expectation: The dealership should take responsibility for the poor service, improve technician training, and focus on ensuring their staff can handle all necessary repairs—or limit their services to basic maintenance like washing cars and changing oil.

May 01, 2025

I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unac More

by Doncurtis0713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raymond Walford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo Magaldi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Herbert Ventura
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kunta Mambouray
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We’re truly sorry to hear that your experience didn’t meet expectations, especially as a repeat customer. It’s our standard practice to perform multi-point inspections and ensure vehicles are in excellent condition before delivery, so we regret any oversight regarding the oil life on your vehicle. That said, while we always welcome feedback—positive or negative—we also expect our customers to treat our staff with the same respect and professionalism we aim to provide. We do not tolerate rude or aggressive behavior toward our team under any circumstances.

May 01, 2025

I will never buy a car from this dealership again. They sold me a $52,000 vehicle without even performing a basic oil change. When I drove off the lot, the car was already at 30% oil life. That’s unac More

by Doncurtis0713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We’re truly sorry to hear that your experience didn’t meet expectations, especially as a repeat customer. It’s our standard practice to perform multi-point inspections and ensure vehicles are in excellent condition before delivery, so we regret any oversight regarding the oil life on your vehicle. That said, while we always welcome feedback—positive or negative—we also expect our customers to treat our staff with the same respect and professionalism we aim to provide. We do not tolerate rude or aggressive behavior toward our team under any circumstances.

March 06, 2025

Absolutely terrible experience. This dealership dragged me along without ever giving me concrete numbers and insisted I complete a credit application first. After submitting it, I h More

by Ravi1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kunta Mambouray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We appreciate your feedback and the opportunity to clarify the situation. Our team provided you with pricing upfront and proceeded with the credit application at your request. After the initial agreement, you requested additional discounts beyond what was originally discussed. When we were unable to accommodate your new request, you expressed frustration with our decision not to move forward. We take pride in conducting business with transparency and professionalism. While we understand that this outcome was not what you had hoped for, we stand by our process and the integrity of our team. We wish you the best in finding a vehicle that meets your needs.

February 19, 2025

Went in early for my appointment an Tony help me right away. An got me in an out in about to minutes customer service was great. More

by chris198116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you Very much for the kind words

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