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Ourisman Chrysler Dodge Jeep Ram of Bowie
Bowie, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Went in early for my appointment an Tony help me right away. An got me in an out in about to minutes customer service was great. away. An got me in an out in about to minutes customer service was great. More
Dishonest sales experience: During negotiation, I stated clearly that I would be paying cash (no financing needed) and take responsibility for all the state of MD costs for titling and registering the vehic clearly that I would be paying cash (no financing needed) and take responsibility for all the state of MD costs for titling and registering the vehicle (taxes, tags, etc.) to simplify the process and to let the dealer know that we did not need this service. We agreed to a price. In the next steps the dealer then inserted a $800 DOC fee. When I inquired what this is for, I was told it was required by the State of Maryland. This is patently false. After further research (we did not complete the sale), Maryland General Assembly statute §15–311.1 (d) states: A contract for the sale of a vehicle shall contain a statement, in 12 point type or larger, on the contract form as follows: “Dealer processing charge (not required by law): $....”. Essentially, a dealer is allowed (not required) by the State of MD to charge up to a maximum of $800 and the dealer is supposed to inform you of this charge and explain, upon request, what is included in this fee. Moreover, this fee is considered taxable, i.e. the State of MD adds it into the total price when calculating the vehicle tax owed. The sales people were not honest with us. If the dealer does not want to accept the price we offered, I have no problem with that (I respect that) but to agree and then to try to insert additional charges and falsely state these fees are required by the State of MD is dishonest. I would strongly suggest avoiding this dealership. More
It was a good experience the young lady that helped me. I can't remember her name, but she was great.I give her five stars I can't remember her name, but she was great.I give her five stars More
Paul Carroll was very helpful in servicing my Jeep. Explained every thing clearly and complete. Explained every thing clearly and complete. More
Great customer service! ! I was very satisfied with the representatives at this location. Would highly recommend. ! I was very satisfied with the representatives at this location. Would highly recommend. More
I highly recommend this dealership. Excellent service, very skilled. Everyone was a pleasure to deal with. Excellent service, very skilled. Everyone was a pleasure to deal with. More
My experience at Ourisman was great. I got pre-approved through my credit union and Ourisman did the rest. Thank you so much to my amazing salesman, Dwayne Holmes , Sales Manager, Danny, I got pre-approved through my credit union and Ourisman did the rest. Thank you so much to my amazing salesman, Dwayne Holmes , Sales Manager, Danny, and finance manager, Lauren. More