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Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

Baltimore, MD

4.3
77 Reviews
Call Service Center (240) 213-7552

77 Reviews of Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

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April 15, 2023

Service manager treats you like family keeps you informed every step of the process Talks to you with respect and takes time to explain Same service manager going on 8 years 👍 More

by Fgigliotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for leaving a review! We're pleased to hear about your great experience working with Jim at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words concerning his knowledge and respect on to him. Glad to hear you felt like family during your service visit. If you or your Jeep needs anything, we're here anytime! Have a wonderful day, and drive safe!

March 31, 2023

Service staff is always friendly and helpful. They take care of my vehicle and give thorough explanations on the services provided. More

by ericaspriggs
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
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Apr 03, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Erica, thank you very much for your review! We take genuine pride in the excellent customer service we provide, and we're grateful you consistently experience that during your visits. Glad to hear the thorough explanations on services are appreciated--we'll be sure to tell our team to keep up the great work with their communication. If you need anything, we're here anytime and grateful to assist! Hope to see you again at Ourisman CDJR of Baltimore. Take care!

March 23, 2023

Customer service is excellent Vicky, Jim and Rick are very helpful. The cashier can’t remember her name is friendly. Had my Jeep serviced in a timely manner. More

by krismas1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky, Rick, Jim
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Mar 23, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! We appreciate the staff highlights for Vicky, Jim, and Rick at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on to them and the rest of our team. If you or your Jeep needs anything, we're here and grateful to assist. Have safe travels! Thanks again for your support!

March 22, 2023

The staff are always courteous and friendly. They always seem to get me in and out in a timely manner. The waiting area is always clean. More

by mslynn45
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davon
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Mar 22, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! We're pleased to hear you consistently experience efficient, professional service with Ourisman CDJR of Baltimore. We'll be sure to tell our team to keep up the great work moving forward. Thanks, too, for your feedback on the waiting room. Hope to serve you again! Have a great day, and drive safe!

March 01, 2023

I was in and out fast. Knowledgeable staff and friendly. Will return for next service More

by stevekirkpatrick2187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
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Mar 01, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for the five stars! Excellent customer service is our top priority, and we're glad it shows in our friendly staff and professional service. We value your business and look forward to your next visit. If you need anything, please reach out! We're here anytime and happy to help.

March 24, 2022

I would like to add to my previous review. I was having some difficulties in setting up an app for my new Jeep. My salesperson (Kathy McKinney) and the tech specialist Ashlyn) worked above an More

by JEEPGIRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Wheaton
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September 18, 2021

The staff and management are very rude and when I spoke to the manager Scott he was ruder then the rest of the staff I do not recommend this dealer Scott and his “team” in Baltimore are horrible More

by Jerry665
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
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