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Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

Baltimore, MD

4.4
73 Reviews
Call Service Center (240) 213-7552

73 Reviews of Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

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July 20, 2023

I love the smiles when I walk through the doors of the service department. It shows that Qurisman treats their employees upright.Keep smiling 🙂 More

by pantank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby
Report | Print
Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful you experience that the moment you walk into our dealership. We appreciate your business and will pass your kind words on to our incredible team. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here anytime! Have a great rest of your day, and drive safe! We look forward to your next visit with Ourisman. :)

July 20, 2023

Great place to buy good service good people helped a lot when I asked questions about car More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
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Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your 5-star review, Bill! We're thrilled to hear about your positive experience working with our team at Ourisman CDJR of Baltimore. Glad to hear all your questions were answered. We'll be sure to pass your kind words on and keep up the great work. If your Jeep needs anything, we're here anytime. Enjoy the rest of your day, and take care!

July 15, 2023

The dealer wasn’t able to duplicate the issue. However, I believe when they hooked it up to the computer it may have updated and solved the issue. Who knows. But it isn’t doing it any more for me More

by jp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria and Dan
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Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thanks a bunch for your 5-star review! We're pleased to hear our Service Department at Ourisman CDJR of Baltimore was helpful and able to resolve the issue with your Dodge. We'll pass your kind words on and tell them to keep up the great work. If you need anything, please don't hesitate to give us a call or visit our website! We're here and happy to help. Have safe travels!

July 14, 2023

Excellent service fast don't need appointment Very good costumer service nice dealer everything ok More

by tito1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel
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Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're grateful you experienced that working with our efficient and professional Service Department. Glad they were able to get you and your Jeep back on the road with confidence promptly, even without an appointment. If you need anything, you know where to find us! Have a great day, and drive safe! We look forward to servicing your Jeep in the future.

July 08, 2023

Great improvement from last visit. Mobile check in worked flawlessly. Michael was polite and tactful. All my requests were met and completed properly. More

by AD88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guard
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Jul 13, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review! We're thrilled about your positive experience working with Michael and the rest of our service team at Ourisman CDJR of Baltimore. Glad to hear the mobile check in worked great and all your requests were met. We appreciate your business and look forward to serving you and your Jeep in the future. If you need anything, we're here and happy to help. Have a wonderful day, and drive safe! :)

July 06, 2023

Service was great, friendly staff and wait time was not bad. Thanks again for keeping me as a customer happy. More

by lovelyass27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We're pleased to hear our team was friendly and efficient when servicing your Dodge. We'll be sure to tell them to keep up the great work moving forward, as customer service is our top priority. Please don't hesitate to reach out if you need anything! We're here and happy to help. Enjoy the rest of your day, and take care! :)

July 05, 2023

Ourisman Chrysler Dodge Jeep of Baltimore has been very responsive whenever I call for service for my vehicle. From oil changes to cargo mats they’ve gone above and beyond to fulfill my request and to orde More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
Report | Print
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review, Michele! Excellent customer service is our top priority, and we're grateful you continue to experience that working with our Service Department. We'll pass your feedback on and tell them to keep up the great work. Thanks, too, for taking the time to highlight Matt. If you or your Jeep needs anything, please don't hesitate to reach out! Our professional team members are here and happy to help. Have a great rest of your day, and drive safe!

June 23, 2023

What a wonderful experience. My car was ready quicker than anticipated. It looks amazing, they did a great job. My car was even washed and vacuumed. I was extremely satisfied. More

by Dddonnadonna
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Melissa Horney
Report | Print
Jun 27, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our team at Ourisman CDJR of Baltimore. Glad they quickly serviced your vehicle and make it look nice on both the exterior and interior. We'll pass your kind words on and tell them to keep up the great work. If you or your vehicle needs anything, we're here and happy to help! Have a wonderful rest of your week, and drive safe! Thanks for supporting us. :)

June 17, 2023

Ourisman Chrysler Dodge Jeep Ram of Baltimore does a great job for all of it's customers! More

by Dcuthrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
Report | Print
Jun 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We will pass your kind words on to Matt and the rest of our team. If you or your Jeep needs anything, we're here anytime. Have a great rest of your day, and drive safe! We look forward to your next visit. :)

May 30, 2023

They were very friendly professional and courteous. They kept me up-to-date on the repairs being done to my vehicle. More

by Flagmom67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair Shop
Report | Print
May 31, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that during your friendly and professional visit. Glad to hear you were consistently updated on the repairs being done to your Mitsubishi. If you or your vehicle needs anything, we're here anytime! Have safe travels, and take care!

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