Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

I will not recommend this place, and will never comeback! !!! Purchased a car Friday when we bring home found out car have a ticking sounds when we turn off, and the next day we also heard the sounds before !!! Purchased a car Friday when we bring home found out car have a ticking sounds when we turn off, and the next day we also heard the sounds before start the engine. Sunday we comeback so the dealer(vernando) be able to help us and let him hear the ticking sounds, vernando said maybe it was the hvac engine or AC compressor that makes sounds and told us to come back Monday (Labor Day), we also remind him that the vacuum inside the car was missing because he told that the vacuum was maybe in the other compartment of the car. But so we checked it wasn’t there, So he said he will take care of it and he will order for us. (Until now we haven’t get it) so we come back Monday, but telling us that the auto shop was closed, so asking us to comeback the next day instead. Ok the 3rd time we comeback, the following day and go straight to auto shop , I explained what’s going on and there’s a ticking sounds, the lady(Victoria) took the car key, saying she didn’t heard it, so i asked her to come with me and I can let her know where the ticking sound is, I haven’t start the engine and we both heard the ticking sounds. And so I start the engine and turn it off and we both heard the ticking sounds again. Now she heard the ticking sounds and told me to leave the car so they be able to check farther. After 5days she gave me a call that they waiting for the delivery of the parts and car need to stay more longer,Fast forward after 12days leaving the car in the shop she give me a call and the car is ready to pick up and they do recall, so they didn’t fix the ticking sounds. I pick up the car in that day, decided to go straight to other auto repair shop. I just realized even though car have a 60days warranty after purchased it, if it’s free service for them and they not gonna get any money out of it they will not gonna fix it, even it the tiny problem of the car. Big company but they just really working if they get some money. More

My service was Quick and Great. All employees kind and friendly. Really seem to care about your car. All employees kind and friendly. Really seem to care about your car. More

Pretty good service and quality also stuff guy being bilingual is definitely a great plus I was lucky for having josue helping me out bilingual is definitely a great plus I was lucky for having josue helping me out More

Needed my first oil change. They took me in right away and had it back the same day. Great people to work with. Devon was awesome! They took me in right away and had it back the same day. Great people to work with. Devon was awesome! More

Your work on cars is very good, I am pleased with my recent car repairs to my car. Thank you. recent car repairs to my car. Thank you. More

Always a pleasure to bring my vehicle in and never a disappointment. keep up the good work. disappointment. keep up the good work. More

It took over two months to get the AC fixed in my Jeep Cherokee. When my jeep was finally done, I picked it up and noticed grease marks all over my white interior and my antenna cover was missing. My Jeep Cherokee. When my jeep was finally done, I picked it up and noticed grease marks all over my white interior and my antenna cover was missing. My Jeep spent a lot of time on the lot waiting for service. This is by far the worst experience I have ever had from a dealership. From blatant disrespect to insane excuses, my car was never made a priority. I contacted Jeep Customer Care and they were helpful. I will not be returning to this dealership and I do not recommend this dealership for Jeep service. More

Other than my vehicle being worked on late, I have no complaints with my service. The crew greeted me very nicely and they have a great sense of humor. I enjoy my visits to this location and look forward complaints with my service. The crew greeted me very nicely and they have a great sense of humor. I enjoy my visits to this location and look forward to my next visit which will be soon. More

Absolutely perfect from start to finish! Very happy with every aspect of the process. Thank you! Very happy with every aspect of the process. Thank you! More

Took my Kia in for collision work and although it ended up being totaled everyone made the experience a little less painful. up being totaled everyone made the experience a little less painful. More