Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

I just love coming here. I am able to choose my service rep and I always choose Devon. Devon knows me pretty well and it’s nice to have the same person provide my services ea I am able to choose my service rep and I always choose Devon. Devon knows me pretty well and it’s nice to have the same person provide my services each time. More

I was very pleased with the work done to my keep. Called me and kept me informed throughout the day as they were working to fix problem Called me and kept me informed throughout the day as they were working to fix problem More

Jai was great at not upselling the crap out of me and letting me get in and get only what I needed done! He also set me up with someone to get my car appraised (which I asked for). letting me get in and get only what I needed done! He also set me up with someone to get my car appraised (which I asked for). More

Following up my other 2 reviews of the extremely unprofessional service department, after the last service appointment in April where one of the service techs took a break in my mother’s car and lef unprofessional service department, after the last service appointment in April where one of the service techs took a break in my mother’s car and left it on and unlocked so the battery went dead, we have additional developments. My mother took her car to Valvoline for and oil change last Wednesday and discovered the following: the Ourisman service dept never put the cover plates back on under the car, and didn’t reinstall her oil filter correctly resulting in the car slowly dripping oil for the last 7 months. In these past 7 months, she has gotten many car washes including undercarriage washes, which makes me wonder what kind of damage has been done to the car since the cover plates have been missing? Also, how did the Ourisman service dept not notice that the suddenly had additional cover plates from a Jeep Grand Cherokee laying around? Since her conversation with Jim in service last Thursday, where she emailed him the video at Valvoline showing the missing plates and oil dripping, she hasn’t received a response from anyone at the dealership to address their blatant negligence. It’s interesting that their motto is “Ourisman Cares” as they have yet to demonstrate that they care at all. More

The service advisor was very professional. Service was quick. I bought my Jeep Gladiator here and had a great experience. I have my vehicle serviced here and have had great experiences as w Service was quick. I bought my Jeep Gladiator here and had a great experience. I have my vehicle serviced here and have had great experiences as well. All 10’s. More

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Very professional and care about the customers. A+ from me that’s why I only take my Jeep to Ourisman. A+ from me that’s why I only take my Jeep to Ourisman. More

I was very satisfied with my visit. I was pleased with the time it took to complete the service. I was pleased with the time it took to complete the service. More

Quick and easy to work with. Always responsive. Communicate well, too! Always a pleasure working with this dealership. Always responsive. Communicate well, too! Always a pleasure working with this dealership. More