Ourisman Chrysler Dodge Jeep Ram of Baltimore

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We're truly sorry to hear about your less-than-pleasant experience, and we apologize for any inconvenience caused. This does not align with the level of service we aim to provide. We take your feedback seriously, and we appreciate you bringing these concerns to our attention. Our team is committed to ensuring the satisfaction and peace of mind of our customers, and we would like to investigate and address these issues promptly. Please contact our service department at 410-288-3100. So that we can discuss and rectify the situation. Your feedback is valuable, and we want to make sure we address any issues to your satisfaction. Again, we apologize for any inconvenience, and we appreciate your understanding as we work to resolve these concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your fantastic review, DJ! We're thrilled to hear that Kathy and Umar provided you with an amazing overall experience. It's wonderful to know that Kathy was understanding, knowledgeable, and not pushy, making the process comfortable for you. We truly appreciate your acknowledgment of the extra effort and time both Kathy and Umar invested in ensuring you left the deal happy. Customer satisfaction is our top priority at Ourisman CDJR Baltimore, and we're delighted to have had the opportunity to assist you. If you ever need further assistance or have any feedback to share, please don't hesitate to reach out. We look forward to the possibility of working with you again in the future. Thank you for choosing Ourisman CDJR Baltimore!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your positive experience with Kathy! We are thrilled to hear that she made your car trading experience comfortable and enjoyable. Kathy takes great pride in providing honest and attentive service, and it's wonderful to know that she listened to your concerns, fears, and preferences. We appreciate your acknowledgment of Kathy's sense of humor and her ability to work with your busy schedule. It's fantastic to hear that she could help you find a great used vehicle to trade for. Your feedback is invaluable to us, and we'll be sure to pass on your kind words to Kathy. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you in the future.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your car-buying journey was the best, and we appreciate you taking the time to highlight Kathy McKinney's excellent assistance. Kathy is dedicated to providing top-notch service, and we're delighted that she was able to help and answer all your questions. We're even more thrilled to have you as a very happy customer! If you ever have more questions or need further assistance, please feel free to reach out. Congratulations on your new car, and thank you for choosing us. We look forward to serving you in the future. Safe travels and happy driving!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your fantastic review of Ourisman CDJR Baltimore! We are delighted to hear about your positive experience with our team members. Kathy McKinney's dedication and support at every step, Pablo Rodríguez's collaborative ownership style, and Maria's excellent work in the Finance department truly make for a stellar team. At Ourisman CDJR Baltimore, our goal is to provide exceptional service and make the car-buying experience as smooth as possible. We greatly appreciate your kind words and are thrilled that our team met your expectations. If there's anything more we can do for you or if you have any further feedback, please feel free to get in touch. We are grateful for your business and look forward to serving you again in the future. Thank you for choosing Ourisman CDJR Baltimore!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your wonderful buying experience with Kathy McKinney and Ashley Peters! We are thrilled to hear that your experience was sensational and that their Grade A professionalism and customer-oriented attitudes left a lasting impression. Welcome to the Jeep Family! We truly appreciate your trust in us, and we're delighted to have you as a new member. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We will be sure to pass on your appreciation to Kathy and Ashley. Safe travels and happy driving!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your experience, and we appreciate your positive feedback about our service representative, Mike Kent! We're delighted to hear that he provided fantastic and helpful assistance during your visit. We're proud to have team members like Mike, and we'll be sure to pass on your commendation to him. If you ever have further automotive needs or if your friends require assistance, don't hesitate to reach out. We value your recommendation and look forward to serving you again in the future. Safe travels!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to leave a 5-star review! We're delighted to hear about your positive experience with Mr. Devon. We pride ourselves on honesty and transparent communication, and it's great to know that Devon broke down the costs and helped you prioritize repairs within your budget. If you have any more automotive needs or if there's anything else we can assist you with in the future, please feel free to reach out. We appreciate your trust in our services and look forward to serving you again. Safe travels!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your experience with Ourisman CDJR Baltimore. We're thrilled to hear that everyone was friendly, eager to help, and knowledgeable during your visit. Providing excellent service is a top priority for us, and we appreciate your feedback. If you have any more questions or need assistance in the future, feel free to reach out. We look forward to serving you again!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your positive experience with Ourisman CDJR! We're thrilled to hear that Devon, your service representative, has been instrumental in addressing your concerns and ensuring your vehicle performs at its best. Customer satisfaction is our top priority, and feedback like yours motivates us to continue providing excellent service. We'll make sure to pass on your kind words to Devon and the rest of our team. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future.