Ourisman Chrysler Dodge Jeep Ram of Baltimore

My experience was amazing! I had the pleasure of being taken care of by Sierra! She was very helpful and assured her customer was taken care of! From the beginning till the end she was hands on! She knew taken care of by Sierra! She was very helpful and assured her customer was taken care of! From the beginning till the end she was hands on! She knew how I was feeling, what I needed, and got it done for me! More

I found the dealership using an app that searched multiple dealers for the lowest price. The advertised price was much lower than other dealers, even though the van was hard to find, at the time. The multiple dealers for the lowest price. The advertised price was much lower than other dealers, even though the van was hard to find, at the time. They did have an excellent inventory. However, when we got to the pricing stage, the price they presented was 20% higher than the advertised price. They explained that it was because the app shows the price with all incentives applied, such as student, law enforcement, returning dodge customer discounts, etc. (Some of which, indidnt qualify for). The advertised price also did not include the added dealership lifetime service plan which was $1,000 or $1,500. (Which I had them remove because i live out of the area from any Ourisman). It also didn't include nitrogen in the tires, The nitrogen tire air upcharge was $1,000. Hahaha. I thought it was a prank. My salesperson agreed with me that it seemed high, but the 2 sales managers I worked with both insisted that was the amount of money it cost to buy and store nitrogen, and to pay an employee to put it in the tires. It was bordering on disrespectful fornthem to try and convince me of this. They removed the charge after it was clear I wasn't going to pay it. (They did, however, remove the green schrader valve covers as if to say they removed the nitrogen and replaced it with air. LOL). So, aside from pricing issues, I have to admit, when we finally agreed upon a sales price, I felt it was fair, and they were comfortable with it as well. Every single employee with whom I worked was very polite and professional. My sales professional was Charles. He went above and beyond to see that I was happy with everything. He wasn't pushy or abrupt with me at any time. We set an appointment time and he was ready on time with no wait. Offered me a beverage and openly discussed everything. It was an excellent experience all around. The finance manager was a woman, her name escapes me. But she was also extraordinary. She was not pushy with extra warranties, although she did offer and explain them clearly. She worked quickly, and even though the deal went way passed closing hours, she insisted it was no bother and she was happy to stay and get it done. Charles also stayed until the end, even though he didnt have to. The customer service at this dealership is notable. Inventory is there. It's easy to get in and out. I strongly recommend this dealership to anyone. But be cautious about the price they offer. As any dealership, they're just trying to make a living, and they are ad good at that as they are at providing service. I didn't feel it was any nefarious behavior. It was simply a business trying to make money during an economic downturn. So, I prepared myself with research, and we all were satisfied with the result. Highly recommend. More

Good Customer Service, friendly people, the people in the front desk were helpful and were very understanding front desk were helpful and were very understanding More

Good job sir good good good good good good good good good good good good good good good good good More

Our salesperson Kathy McKinney gave us every option available in the Dodge model we were looking for. Everyone at the dealership was helpful and I would definitely buy from them again. available in the Dodge model we were looking for. Everyone at the dealership was helpful and I would definitely buy from them again. More

Sierra was exceptional in her customer support to us. We drove 2 hours from Northern Virginia because of her professionalism and excellent support. The finance department was able to transfer our pre We drove 2 hours from Northern Virginia because of her professionalism and excellent support. The finance department was able to transfer our preapproved loan from Ally without any difficulties. The Sales Manager, Sky, supported Sierra in making a fantastic sale. We will recommend Ourisman Chrysler Doge Jeep Ram of Baltimore to our friends and neighbor. The deals are very well worth the drive. More

Great experience. Rich helped me get out of a bad deal ony old truck and into a new truck. He made it a fun and seamless process. Will be back for our future business and personal purchases. ony old truck and into a new truck. He made it a fun and seamless process. Will be back for our future business and personal purchases. More

Was welcomed, and they worked with me on my trade. Got a 2021 Pacifica Hybrid and am beyond excited and so far very satisfied. 02 JAN 2012: Just an update. Looking back, i still love my purchase, but fe 2021 Pacifica Hybrid and am beyond excited and so far very satisfied. 02 JAN 2012: Just an update. Looking back, i still love my purchase, but feel like i was still low balled for my trade in. Also, they charged over 2k due to "shortages".... didn't like that one bit (made me feel like I was buying a car of a scalper). More

Great job the salesman did exactly as I asked and went above and beyond Charles Cadden is who you want to see above and beyond Charles Cadden is who you want to see More