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Ourisman Chrysler Dodge Jeep Ram of Baltimore
Baltimore, MD
280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 280 reviews
March 27, 2025
I drove an hour and a half to see a truck after the salesman sent me pictures and assured me it was available. When I got there, he casually said it sold the night before like it was no big deal. Then salesman sent me pictures and assured me it was available. When I got there, he casually said it sold the night before like it was no big deal. Then he tried to push a totally different truck on me that wasn’t even close to what I wanted. His acting was awful, like a bad drama, and I’m pretty sure the sales manager was making up nonsense too. I quickly learned he lied to me just to get me in the door to look at other trucks—super shady. Complete waste of time. Avoid this Ourisman dealership at all costs!"I wish I could put negative stars More
by philmcovert
Employees Worked With
Mitchell
March 13, 2025
theft and fraud, they add problems to your car so can return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership to repair my Jeep, specifically to address dashboard issues. They charged $240 for diagnostics, which is a recurring charge despite different problems. My car has been experiencing issues due to battery problems, requiring frequent jump starts. The dealership informed me that my car has two batteries and diagnosed that one battery costs $575 while they could not find information on the other battery. I informed the manager, who instructed Eric to proceed to the cashier where the price of the second battery was indicated as $375. I agreed that they could diagnose my car before continuing with any service to identify which battery needed changing. Despite instructing them to focus on the oil change and seat belt recall, they charged me $240 for diagnostics. They initially claimed my car had two batteries and diagnosed one as faulty. However, upon inspection, I found only one battery, leading to confusion. The manager said the charge was for checking components, but my dashboard issue was not addressed or noted in the paperwork. I would like to know why the dashboard issue was not included in the diagnostic, considering there is an electrical problem with it. I was told I would need to pay another $240 for that diagnostic, which is unacceptable. The reason I drove away was that the manager told me the $240 was used to check other things in my car, but my dashboard issue was still not listed. I was refunded $209 today, but the money has yet to arrive in my account. The diagnostic fee was $240, but I have not received the refund. Why hasn't my warranty been applied, and why am I being charged extra? Although I bought the new car from your dealership, it has not been treated as such. I have spent over $1000 on maintenance without the warranty. More
by osesenosin@gmail.com
Employees Worked With
Other Employees :
Eric Vondaracek (Fraud and theft)
February 06, 2025
Integrity and respect doesn’t exist here at this dealership . In all my years of doing major business have I ever encountered this type of business dealership . In all my years of doing major business have I ever encountered this type of business More
by Theonlysmw420
January 17, 2025
I recently viste the service Department, and my experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me upda experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me updated throughout the process. The wait room was comfortable and clean which make experince nicer. I highly recommend the service Department at ourisman baltimore for anyone looking for reliable professional care for thier vehicle. More
by devilnme77
December 28, 2024
Once again, Kathy went above and beyond to make sure that we had a very good experience. This is vehicle #9 that Kathy has assisted us in acquiring. I would also like to give a big shout out to the sales man we had a very good experience. This is vehicle #9 that Kathy has assisted us in acquiring. I would also like to give a big shout out to the sales manager Howie in also going above and beyond to make sure that we were satisfied. I would highly recommend these two for anyone that is in the market for another vehicle. More
by Maryland's Medium
Employees Worked With
December 21, 2024
Kathy & Sky was very patient & helpful thanks for your service & helping us find a car service & helping us find a car More
by tia.rigby
Employees Worked With
November 25, 2024
Kathy was the perfect gem today She was very pleasant and I enjoyed her through this buying process Will highly recommend her to anyone looking to purchase a vechile and I enjoyed her through this buying process Will highly recommend her to anyone looking to purchase a vechile More
by Jenniferbull561
November 10, 2024
I just love coming here. I am able to choose my service rep and I always choose Devon. Devon knows me pretty well and it’s nice to have the same person provide my services ea I am able to choose my service rep and I always choose Devon. Devon knows me pretty well and it’s nice to have the same person provide my services each time. More
by cherylrcarlies
Employees Worked With
Devon
October 28, 2024
I was very pleased with the work done to my keep. Called me and kept me informed throughout the day as they were working to fix problem Called me and kept me informed throughout the day as they were working to fix problem More
by Crmckenna
