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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Clarksville, MD

4.5
258 Reviews

258 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

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November 22, 2020

I brought in my newly-purchased 2018 Jeep Grand Cherokee Summit at 11:45 last Friday with a coolant leak, with plans to travel out of state the next day. Moe, the service manager, arranged fir a quick diagn More

by RonL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe Qureshey
Dec 24, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Ron, Thank you very much for the excellent review. I am sorry there was an issue so soon into your ownership, but I am very happy that Moe and team were able to get you back on the road expeditiously!

November 21, 2020

Moe Qureshey was excellent, he really made my day. His outstanding service will keep me coming back. He took his time to explain everything and when they had to keep my vehicle, he made sure to get me a More

by Smoothone117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe Qureshey
Dec 24, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Smoothone, Thank you very much for the excellent review. We are very happy that Moe was able to help you and you were please with his communication! Thank you for your business and trust in Ourisman of Clarksville. Thank you for your service!

November 03, 2020

It took 2 days and $825 to fix my Jeep Cherokee Trailhawk. The first day they replace the ABS sensor even though it is ok. Today they replaced the front left wheel hub which has a failed tone rin More

by sanghill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe Qureshey
November 02, 2020

In a crazy situation of Covid affecting part replacements I couldn’t have been more pleased with the efforts the dealership and Dwayne made to get us through a frustrating month of waiting for parts. Communi More

by Christine ziluca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2020

Never dissappointed always a great experience! Professional, Friendly, Honest top Quality service! Great Value and I am always confident I made the Best Choice in where to Buy my Cars and Have the More

by DocGMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Strine, John Erbe, Moe Qureshey, Mike Catron
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

DocGMD, Thank you very much for the 5 star review and kind feedback! We greatly appreciate your continued business and trust in Ourisman.

October 22, 2020

My advisor was Steve Ritter and he provided great service. Steve was professional, courteous and easy to talk to. I’m happy that Ourisman is near where I live and convenient but most importantly that More

by Lolo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Lolo, Thank you very much for your 5 star review and your feedback! We understand you have many choices in where to service your vehicle, therefore we are very thankful that you choose Ourisman. As you already know, you're in great hands with Steve and we look forward to seeing you at your next service interval.

October 16, 2020

Moe did a great job in keeping me informed as my 100,000 mile tune up ended up being major engine repair. Will definitely return. More

by stevbeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe, Iforgotlastname
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for the 5 star review and wonderful feedback about Moe! We are very please that you are happy with the service that you receive here at Ourisman and with Moe. We look forward to seeing you when you return.

October 16, 2020

Brought in 2018 Pacifica hybrid for a recall fix. Service assistant Moe was engaging, knowledgeable, and articulate. Gave me confidence that the job would be done right and on time. More

by PacificaHybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moe
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for the 5 star rating and feedback on your visit! We are very pleased that you are happy with the level of service that you received from Moe and Ourisman.

October 16, 2020

Ourisman CJDR has been my primary source for maintaining my 2006 Dodge Magnum. Thanks to their careful attention to my car’s preventative maintenance requirements, I have had very few problems in almost 100 More

by Beemer999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catron
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Beemer999, Thank you for your review and response. We aim for excellence and will continue to work on achieving excellence through your eyes! Thanks for choosing Ourisman!

October 15, 2020

Incredible miss-managed dealership. Service can't keep up. Service department is always behind. No care about a pandemic. They rather just jam pack waiting area. All they want is the dollars. Not s More

by onlyfornegotiations
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dwayne Bridget
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for your feedback, however, we at Ourisman could not disagree more. We value our customers and do our best to meet their needs. We are very active with local authorities and take extreme precautions to protect our customers and employees. Perhaps you can contact me with your real name information so we can verify your visit and discuss ways we can improve. I can be reached at (410)988-8100 ext 221 or ask for Jeff Borakove.

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