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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Clarksville, MD

4.5
262 Reviews

262 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

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June 20, 2023

Never have been good. Left my car there for a tailgate recall about 2 months ago for 2 days. They said it would only take a day. Called to see if it was done after 2 days More

by dhedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne Bridget
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Catron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leonie Null
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

I apologize for any inconvenience caused during your service visits. I understand your frustration and concern with the service provided, and I take your feedback seriously. I would like to further discuss your concerns and see how I can make things right. Please contact me, David Bellucci Service Director, at 410-988-8100 x 264 or via email dbellucci@ourismancars.com, I look forward to hearing from you.

June 10, 2023

I was very pleased with the service at Ourisman. Everyone was very helpful and I would recommend them. More

by doesmith831
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Moon
Jun 13, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us! We're thrilled to hear about your positive service experience at Ourisman CDJR of Clarksville. Glad to hear our team was helpful and serviced your vehicle in a timely manner. If you or your Jeep needs anything, we're here anytime! Have a great rest of your day. We look forward to your next visit with us.

June 05, 2023

Always a good experience. Service writer, Matt , made sure everything was perfect! Would definitely recommend! More

by Kido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
Jun 07, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Kido, thank you so much for taking the time to share your review with us! We appreciate the staff highlight for Matt and will be sure to pass your kind words on. Glad to hear you had a positive experience working together. If you or your Dodge needs anything, we're here and happy to help! Thanks for supporting Ourisman, and have a great rest of your day. We look forward to serving you in the future. :)

May 22, 2023

Service department guys were great and the service was done quick. Dealer shuttle driver, Warren, could use some improvement in his customer service and attitude. That interaction almost led me to stop my More

by Wrangler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
May 23, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We're pleased to hear you experienced efficient and professional service with us at Ourisman CDJR of Clarksville. Regarding our shuttle driver, we forwarded your comments to our General Manager, Jason Kerr. Jason spoke with Warren and coached him on his actions. Thank you for helping us maintain the excellent customer service we are known for. If you have any additional comments or questions, you can reach our General Manager directly at JKerr@OurismanCars.com. Have a great rest of your day, and drive safe!

May 20, 2023

Very professional, I have been bringing my truck here since 2018 and have been very happy and satisfied with the service I have received. More

by Zinabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moon please give him 5 stars
May 22, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Zinabeth, thank you very much for your 5-star review! We appreciate your continued business with Ourisman CDJR of Clarksville. Glad to hear you consistently experience efficient and professional service with our team members--we'll be sure to keep up the great work! Thanks, too, for the staff highlight for Matt. We're grateful to have him on our team. If you or your Dodge needs anything, we're here anytime! Have a great day and drive safe.

September 29, 2022

Yami took care of me. Considering the demand on services. She made me feel comfortable as a women with the whole experience. The team as a whole is efficient. Highly recom More

by Prscll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yami Villamia
Jan 30, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you, Priscilla, for your review! We're thrilled to hear you felt comfortable throughout the buying process. Customer service is a top priority for us, and we're grateful it showed during your visit. We look forward to serving you in the future. Thank you for supporting Ourisman!

January 09, 2022

The Clarksville Ourisman Service Center is always my go-to place for my maintenance needs. They are very customer friendly and do what they can to get the job done. More

by RedRam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yamile Villamia
December 27, 2021

Took my 2018 Grand Cherokee in for Media Diagnostics. The Service Department had to order the part. Said it would be in sometime "next week". Left my vehicle with them while they ordered the part as it is ab More

by dicat55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2021

The service department is second to none. Always a fast turnaround. Customer service is top notch. Always busy but still personal. More

by Steve H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2021

Again Dwayne came through for us. Service at Ourisman is fantastic. Thank you for the rides to and from More

by awf3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
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