Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center
Clarksville, MD
258 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
258 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center
Sort by
June 28, 2017
service department Jackie Pressman and Jesse Catron are the best!!!! Jackie has gone above an beyond for me and I appreciate it so much! I had just been in for service Jackie Pressman and Jesse Catron are the best!!!! Jackie has gone above an beyond for me and I appreciate it so much! I had just been in for service and a week and a half later while taking my daughter to work at 6:30 am, my car overheated, etc. I called Jackie early that morning, and right away Jackie wanted to know where I was, etc, and I told her I had to go home, get dressed, and take the dog home. She told me to come in right away, she would have a loaner car ready and get me on my way..and she did! Both Jackie and Jesse are super super nice, and to me go above and beyond (even though Jesse would not let me have the Corvette on the lot as a loaner, LOL!), have made these unexpected car repairs/expenses not as bad by getting me in a loaner, so that I could take care of everything I had to over the last few days! I will always come to Ourisman for service....you both are the best!!!!!! More
by andrea d
Employees Worked With
Jesse Catron, Jackie Pressman
June 23, 2017
The Best Servcie Advisor Jackie Pressman is the best service advisor around. She always takes the time to make sure all my vehicle service needs are met in a professional mann Jackie Pressman is the best service advisor around. She always takes the time to make sure all my vehicle service needs are met in a professional manner. There is always a loaner vehicle waiting for me so I am able to drop off my Jeep and continue on with my day in a timely fashion. I would highly recommend Jackie Pressman as a service advisor. More
by Alana
Employees Worked With
Jackie Pressman
March 22, 2017
Great! Jackie Pressman is a rock star! She was very helpful, personable, and professional. I plan on coming back to Ourisman because of her. She made sure I Jackie Pressman is a rock star! She was very helpful, personable, and professional. I plan on coming back to Ourisman because of her. She made sure I was well taken care of and was responsive to my needs, especailly with coordianting a shuttle. More
by Bryan S
Employees Worked With
Jackie Pressman
February 27, 2017
Outstanding Service and a Pleasant Experience Proper service for my vehicles is extremely important to me and I hold dealership service departments to a high standard. Ourisman Chrysler Jeep Dodge Proper service for my vehicles is extremely important to me and I hold dealership service departments to a high standard. Ourisman Chrysler Jeep Dodge Ram of Clarksville surely met my standard. The Service Writer was dedicated to providing great service. She was very knowledgable and quickly identified the services required for my vehicle. She was also friendly and insured I was comfortable while I waited for the work to be done. The required services were completed in a timely manner and I left the dealership with a feeling that my business was really appreciated. More
by Car Guy, Dusty
Employees Worked With
Jackie Pressman
October 04, 2016
Jackie in the Auto Service Department is an outstanding pro! Jackie in the Auto Service Department is an outstanding professional. I needed help with some basic things for my wife's 2014 Jeep Wrangler Sport 4 Jackie in the Auto Service Department is an outstanding professional. I needed help with some basic things for my wife's 2014 Jeep Wrangler Sport 4 Door and Jackie addressed it with a high level of empathy, professionalism and a warm smile. Thank you Jackie and to the whole Service Team for taking the time out and caring. I would recommend that Jackie be recognized and the whole Service Team for demonstrating professionalism and care. I also want to recognize Barry for simply being awesome-a true rock star in the area of customer service and understanding of automobiles! Thank you Service Team! All of you are outstanding! If more businesses were like this how great would that be? Ourisman stands out as one of the best and the Service Department is a beaming star! Five Stars! More
by Thomas A. Clishem
Employees Worked With
Berry Kemp , Jackie Pressman
August 04, 2016
vehicle service communication I dropped off my Durango to have the power steering checked. I never heard back from Ourisman as to the status of the Durango. I finally called THE I dropped off my Durango to have the power steering checked. I never heard back from Ourisman as to the status of the Durango. I finally called THEM, and after waiting over 15 minutes, I had to drive my other car to the dealership to make contact with someone in the service department. At first, the service people could not find the paperwork for the Durango....eventually the paperwork was found. Because I had driven another car, I had to drive back home and wait for the shuttle service. This is not the first time that I have been less than satisfied with their service. More
by unhappy
Employees Worked With
August 01, 2016
Excellent service. On 5/24 and 7/19/16, I received excellent service and assistance. Kudos to Jackie and shuttle driver. My car is running great now. On 5/24 and 7/19/16, I received excellent service and assistance. Kudos to Jackie and shuttle driver. My car is running great now. More
by cruise lady
Employees Worked With
Jackie Pressman
July 19, 2016
Great service department They went the extra mile for me and my family so that we could salvage what was left of our summer vacation at The beach They went the extra mile for me and my family so that we could salvage what was left of our summer vacation at The beach More
by Phil
Employees Worked With
Jackie Pressman
July 08, 2016
Excellent service everytime. Anytime I needed service or had a recall I went to Ourisman Chrysler, Jeep, etc of Clarksville Maryland. I have always had exceptional service. Ever Anytime I needed service or had a recall I went to Ourisman Chrysler, Jeep, etc of Clarksville Maryland. I have always had exceptional service. Everyone is always pleasant and the work has always been done correctly. I have never had to take my car back because something was not done correct. They always explain everything and give you and estimated time your service will take. The same service tech works on your car each time. It is like personal service. Jon is the name of my Tech and he has always, every time fixed my car perfect. I strongly recommend this dealership. I brought my jeep here and always take it here for maintenance. Great Place. The waiting room is very comfortable and has a machine you can make coffee, tea, etc. for no charge. Also TV and vending machines. Makes you not want to go home. More
by 1Jeannie1
Employees Worked With
Jon, Jackie Pressman
July 02, 2016
Only One Service Dealer For Me! Jackie and team do such a great job. I have been taking my personal vehicle, which was a Dodge truck and now a Jeep Wrangler, here for many years. In Jackie and team do such a great job. I have been taking my personal vehicle, which was a Dodge truck and now a Jeep Wrangler, here for many years. In the past couple of years I have converted both my wife and dad to get service on their Toyota's at Ourisman Jeep. This last visit is why I am writing this review. I was taking one of my Nissan NV200 work vans to Nissan to get serviced. I decided to go to Ourisman and Jackie last minute because of the trust I have in them. Needless to say I made the correct decision. I was explained what needed to be serviced, what didn't, what should be done in the next 10K miles, and other things to watch for. I also want to give some recognition to the team that is turning the wrenches. I have no idea what your names are but do know myself, my family, and my business all appreciate everything you do for us. In my eyes there is only one place to get a vehicle serviced, not matter the make and model. More
by Kevin S
Employees Worked With
Berry Kemp , Jackie Pressman
