Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Very professional and pleasant experience I received with a nice good morning welcome. I was put at ease about my visit with a few questions and placed on fast track service. I was greeted by I received with a nice good morning welcome. I was put at ease about my visit with a few questions and placed on fast track service. I was greeted by the assistant manger as well. I was out and on my way in no time. I appreciate that kind and effective service. Thank you More

Always A+ Service and Support! A big thanks to Tim and the Team for their continued outstanding service - I've never had a bad experience when my Jeep needs service and everyone is A big thanks to Tim and the Team for their continued outstanding service - I've never had a bad experience when my Jeep needs service and everyone is always so friendly and patient with any questions or concerns I have. I've been taking my vehicle here for service since I purchased it in 2015 and plan on going back for any future oil changes or repairs! More

Recall service Able to make an appointment quickly to get my recalls taken care of. Some parts were not available initially so brought the car back and was ready to Able to make an appointment quickly to get my recalls taken care of. Some parts were not available initially so brought the car back and was ready to go in less than two hours. More

Excellent Communication I appreciated the compassion, communication and professionalism shown. Thank you Tim and team for getting my car back in time to get to work :) Be I appreciated the compassion, communication and professionalism shown. Thank you Tim and team for getting my car back in time to get to work :) Best wishes! Laurie More

Jeep Wrangler Oil Change A few days ago I brought my Jeep in for an oil change the technician is always helpful and knowledgeable. The work bay supervisor reminded me there A few days ago I brought my Jeep in for an oil change the technician is always helpful and knowledgeable. The work bay supervisor reminded me there was a recall for air bag in my model Jeep this only added thirty minutes to the 15 min. Oil change so I was happy to get this done before a long trip planned ahead. I have experienced low wait times to get an oil change which with a busy schedule I like about this service station. Keep up the good work guys and thank you! More

Recall and repairs experience 5 Stars !!! Joe Carton the assistant service manager was very prompt when I checked in and Joe was very patient listening & noting down my concerns 5 Stars !!! Joe Carton the assistant service manager was very prompt when I checked in and Joe was very patient listening & noting down my concerns about the vehicle. The tech cannot reproduce the issues immediately but Joe did not turn/send his customer away like other dealerships always did “warranty repairs, there’s no money for them to make, go somewhere else”. Instead, Joe explained to me what might be happening & arranged me to do a little road test with his Tech. The service tech Greg is also outstanding. Greg is very professional and very thorough during the road tests. Greg listened to his customer’s concerns and did a very thorough check on the vehicle. He was able to reproduce the popping noise and explained what could cause the issues and what’s his plan to remedy the issues in very logical way. Joe followed up with Greg after the road test and ordered the parts for V15 recall. Joe/Greg recommended to leave the vehicle whole day when I return the recall and the repairs. Joe also gave me the estimate time line when I should call to check the parts for the recall and when I can bring in the vehicle for the recall/repairs. I am going back on 5/13 (Monday) again. Will update on the repairs after it’s done. BEST dealer customer service experience so far !!! More

Awesome customer service!! Great experience ever even WITHOUT a scheduled appointment. Oil, brakes, rotors and loaner car (errands on Saturday) all within a few hours.. I expect Great experience ever even WITHOUT a scheduled appointment. Oil, brakes, rotors and loaner car (errands on Saturday) all within a few hours.. I expected to be there all day. Great job guys. ?????????? More

Good service I would refer to others and have. Steve was very helpful with my truck and it’s needs. I always come to this dealership for my service because of the I would refer to others and have. Steve was very helpful with my truck and it’s needs. I always come to this dealership for my service because of the customer service and good value! More

Issues Resolved All issues were resolved. I would have given them 5 stars if my truck had been washed and communications were a little more proactive (I had to call l All issues were resolved. I would have given them 5 stars if my truck had been washed and communications were a little more proactive (I had to call late in the day to get a status update to make sure I could pick the vehicle up). More

Mount and Balance 1 35” tire I took my Jeep Wrangler in to get a new tire mounted onto a new rim. 3.5 hours later it was ready. The service advisor handed me bill. They I took my Jeep Wrangler in to get a new tire mounted onto a new rim. 3.5 hours later it was ready. The service advisor handed me bill. They charged me a whopping 149.99 to mount and balance 1 tire. What a ripoff! When I got home I looked over the freshly mounted spare and saw a nice big scratch in the Black Rim. Nobody told me they damaged it too! Shady! I purchased my Jeep from them, a high priced upfitted Rocky Ridge JLU. I will take my business elsewhere! More