Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Top notch service Excellent customer service and the quickest oil change and tire rotation ever! Great first experience! Will make the extra drive to go back here for Excellent customer service and the quickest oil change and tire rotation ever! Great first experience! Will make the extra drive to go back here for service! More

Terrible time getting an appointment Got a recall notice on a Friday which needed to be taken care or swiftly because the car was headed to college the following Friday. Called Ourisman J Got a recall notice on a Friday which needed to be taken care or swiftly because the car was headed to college the following Friday. Called Ourisman Jeep and was transferred to “the person in charge of recall repairs”...no answer and sent back to the front desk. Second try and third tries...back to the front desk. After explaining the situation the front desk she checked to make sure the right person was at her desk. Transferred again, the call was answered, then I was put on hold...for 30 minutes, well after the closing time for the dealership repair. Called again Saturday morning and was told that I could leave my number. I explained the situation again and was told they would put my request in with “Urgent” . Late Monday morning after waiting for a call I called the dealership again. This time I finally got to the right person and, after a little pushing, I finally got an appointment in the time frame that I needed. The repair was fairly simple (reprogramming a computer program). Everything else was fine. More

Well worth the time and distance I’m about 9 miles away from Ourisman. I’d tried two other dealers under 5 miles from me, one who couldn’t program a remote start unit after 3 techs a I’m about 9 miles away from Ourisman. I’d tried two other dealers under 5 miles from me, one who couldn’t program a remote start unit after 3 techs and 2 hours but charged me anyway, asking me to come back next week for more, the other who wanted $250-$300 for a simple oil change (Ram 2500HD 6.7 Cummins diesel) saying they didn’t get a lot of those. So I paid a tech friend to program the remote, do my own oil/fuel filter services now, but I had new tires put on and the shop said I needed ball joints. Owner - who has the same model 4 years older - has had his replaced twice under warranty. I called Ourisman and set up an appointment just a few days out, dropped off the truck and got a ride home. About an hour and a half later I got a call that my truck was done, bearing wear was well under specs, got a ride back, no charge. Gotta say I could’ve stayed in their waiting room. Felt more like a living room at home. Comfortable chairs, TV, coffee, while other places had hard-bottom industrial seating in the showroom, this really told me Ourisman cares about their customers. Although I didn’t buy my truck from them, I’m considering buying a 2020 next year and Ourisman will be first on my list of places to look, and take my truck in for services I can’t do at home. More

Always great service I’ve used Ourisman Clarksville since 2007 for service of my 3 wranglers. Dwayne , my service advisor for the whole 12 years has bee outstanding. I’ve used Ourisman Clarksville since 2007 for service of my 3 wranglers. Dwayne , my service advisor for the whole 12 years has bee outstanding. More

Another great Ourisman Clarksville experience Brought one of our minivans in for service. Steve Ritter took excellent care of us as usual. We'll return when it's time for service again. Brought one of our minivans in for service. Steve Ritter took excellent care of us as usual. We'll return when it's time for service again. More

oil Change The wait for oil change was 2 1/2 hours, I live 1 hour away, to get my oil changed (which I already paid for because I was talked into your maintenanc The wait for oil change was 2 1/2 hours, I live 1 hour away, to get my oil changed (which I already paid for because I was talked into your maintenance plan) so it took be almost 5 hours to just get an oil change. Would like to be able to make an appointment before sending the better part of a day just to get my oil changed. More

Great service as usual Had our 2019 Pacifica in for service. Steve took care of us in his usual excellent manor. I don't have my vehicles serviced anywhere but here at Ouris Had our 2019 Pacifica in for service. Steve took care of us in his usual excellent manor. I don't have my vehicles serviced anywhere but here at Ourisman. More

Oil Change Quality service provided. Had oil changed, tires rotated, and cabin filters changed. Very pleased with the service and the time to complete it. I will Quality service provided. Had oil changed, tires rotated, and cabin filters changed. Very pleased with the service and the time to complete it. I will continue having service my Jeep Grand Cherokee. More

Dwayne rocks! Dwayne did a great job making my repair seamless. Just moved to MD and will be going to this dealer from now on! Thanks! Seamless! Dwayne did a great job making my repair seamless. Just moved to MD and will be going to this dealer from now on! Thanks! Seamless! More

Cool team I've bought a car here and been going to the service department for about 4 years now, Joe is usually my service rep and always take good care of me w I've bought a car here and been going to the service department for about 4 years now, Joe is usually my service rep and always take good care of me when I take my vehicle in for service. More