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Ourisman Chevrolet of Rockville - Service Center

Rockville, MD

4.6
103 Reviews

103 Reviews of Ourisman Chevrolet of Rockville - Service Center

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September 23, 2023

Scheduling service for my 2023 Traverse by phone was fast & easy. Chuck Mullen, Advisor, efficiently & cheerfully assisted me on all aspects of this service, which was the first time for me to come to Ourism More

by ricdjpal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Mullen
Report | Print
Oct 06, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you for taking the time to share your valuable feedback with us! We appreciate the staff highlight for Chuck and are thrilled to hear he made your service visit excellent. We'll be sure to pass your kind words concerning his kindness and professionalism on to him. Thanks, too, for your feedback on our clean waiting area. If your Chevrolet needs anything, we're here anytime! Have a great day, and drive safe! We look forward to welcoming you back at Ourisman.

September 07, 2023

Service Representative Mr Alan Krum provided outstanding customer service, logging very detailed notes and instructions regarding serive on my 2017 Chevy Suburban. He called me promptly w/ upda More

by Dr_R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Krum
Report | Print
Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for giving Allen this review! We appreciate your business.

August 29, 2023

Roland the service rep was helpful, knowledgeable and polite. Called several times with updates and when the work was finished. Thanks. More

by Jack_havas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Eu
Report | Print
Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you Jack!

August 19, 2023

Nick Vasquez is my MAN ! He's quick and motivated to take good care of his customers. Thank you. More

by Mkedda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez, Andy Mikan, Bill Shenberger
Report | Print
Sep 08, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much!

August 03, 2023

Nick was a great help and we appreciate him always providing excellent service to our family More

by Dle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Aug 17, 2023 -

Ourisman Chevrolet of Rockville responded

Dle, thank you for taking the time to share your feedback with us! We appreciate the staff highlight for Nick and will pass your kind words on to him. We're grateful to have him on our team and are thrilled he makes each visit excellent for you and your family. If you or your Chevrolet needs anything, we're here anytime. Have a great rest of your day, and thanks for being a member of the Ourisman Family! :)

July 26, 2023

Very communicative and good suggestions on tune up items, but expensive. Staff is very good. More

by Coloradodriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Jul 29, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave us a 4 star review!

June 12, 2023

Nick V. was very helpful and professional. Thanks for the excellent customer service! Very knowledgeable! More

by MTovornik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Jun 13, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for taking the time to leave this review! We are happy you are a customer of ours.

June 09, 2023

Everyone is knowledgeable & efficient, especially Nick & Steve. I deal with them every time I come for service. They are an asset to your dealership. Thank you very much. More

by JuJu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Jun 09, 2023 -

Ourisman Chevrolet of Rockville responded

We greatly appreciate you taking the time to give us a 5 star review! Thank you JuJu!

Jun 09, 2023 -

JuJu responded

You’re welcome!!! Have a great day!!!

June 07, 2023

Hideous customer service. Car dropped off for service with appointment was still not looked at after 24 hours. Computer diagnosis was completely at odds (most things ok) with More

by elyse.summers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris and Roland
Report | Print
Jun 08, 2023 -

Ourisman Chevrolet of Rockville responded

Good morning Elyse, We value all feedback to help us better serve all customers. I wanted to take some time to address your concerns in this review. 1.) We make and schedule appointments for drop off. This is your scheduled time for us to intake your car. Many factors go into the flow of your vehicle in and out of the service department once we intake it. I apologize that we didn't meet your expectations here. 2.) Your diagnosis concerns. You came in for a check engine light. We run the scan tool and that will give us general information to continue diagnosis. The computer can only tell us when things aren't right and we use that information to trace down the cause of why. In your case we found a cracked exhaust pipe, a computer could not tell us that. We also perform a multi-point inspection on all vehicles to give you any recommendations that fall within industry guidelines. In your case, we recommended the following: Cabin Filter - Due to Age and Mileage Engine Air Filter - Due to Age and Miles Wiper Blades - We notated streaking while in use Four Tires - Industry average for recommendation of replacement is 4-5/32nds, all four of yours measured at 5/32nds which is why we recommended. Alignment - Due to Age and Mileage, in conjunction with tire replacement. Our recommendations are so you know the overall health of your vehicle and what it would require to have it at it's best possible operation condition. You are not required to perform and of the recommendations, they are simply our suggestions based on industry standards. It looks like you've serviced with us 28 times in the past, so we will be sad to see you go. Thank you for your loyal service with us in the past and thank you for your feedback. If there is anything I can do for you in the future please don't hesitate to reach out directly at mike@ourismancars.com.

May 29, 2023

Great service team and advisor. No hidden issues. Transport to/from day job was perfect More

by AGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
Report | Print
May 30, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much, AGS, for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that throughout your service visit. Glad to hear the transportation was perfect. If you or your Chevrolet needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and have safe travels! We look forward to your next visit with Ourisman.

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