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Ourisman Chevrolet of Rockville - Service Center

Rockville, MD

4.6
103 Reviews

103 Reviews of Ourisman Chevrolet of Rockville - Service Center

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February 05, 2024

Great service experience. Thank you! Allen Krum is always helpful and makes sure that the correct services are performed! More

by ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
Feb 05, 2024 -

Ourisman Chevrolet of Rockville responded

I'm happy to hear we were able to give you continued great service Ben! Allen is Great!

January 30, 2024

My wait was longer than expected but the end result was well worth the wait. More

by Egenies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan service
Jan 31, 2024 -

Ourisman Chevrolet of Rockville responded

I'm sorry to hear you waited longer than expected but we appreciate you letting us take the time to provide you proper service!

January 02, 2024

Great job and great service from Allen and the team of mechanics keep on working hard as now More

by C_C_LOCKSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Mikan
Jan 02, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review!

December 21, 2023

I have worked with this family owned business many times over the years. The Rockmont location is clean, staff is courteous, professional and knowledgeable. Nick Vasquez was exceptional during the two separ More

by thakins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez - Service
Jan 02, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you so much for your kinds words! Nick is a huge value here and we are happy to know he exceeded your expectations on more than one occasion!

December 05, 2023

The first repair work took a week and when I picked the vehicle up and drove home, I realized that the work was shoddy and incomplete. I returned the vehicle and it took another week to correct and finish More

by Mjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Vasquez
Dec 20, 2023 -

Ourisman Chevrolet of Rockville responded

Mjb, thank you for taking the time to share your feedback with us. We regret that your experience was less than ideal and take your concerns regarding the service work and payment seriously. This is not the level of excellent customer service we are known for. Our General Manager, Cammeron Mayberry, is aware of your review and is working on a solution with his team. Could you please reach out to him directly at CMayberry@OurismanCars.com? He will be grateful to have a discussion with you. We look forward to hearing from you. Thank you for helping us refine our services, and have safe travels.

November 14, 2023

Chuck provided exceptional customer service. He gave me the number of a tow company, notified me when my vehicle arrived, expedited the diagnosis to accommodate my out-of-town travel plans, and More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Mullen
Nov 25, 2023 -

Ourisman Chevrolet of Rockville responded

Nancy, thank you very much for your 5-star review! We appreciate the staff highlight for Chuck and will be sure to pass your kind words on to him. Glad his excellent communication and friendly demeanor made your visit the best it could be. If you or your Chevrolet needs anything, our team at Ourisman Chevrolet of Rockville is here anytime! We look forward to welcoming you back for any future vehicle purchase or service needs. Have safe travels.

November 08, 2023

Service was quick and friendly . I always go to this dealership for any repair woks and I am happy. More

by mominulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Nov 10, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you!

October 23, 2023

Service person was very friendly and experienced. Told me very concisely the status of my service and time it would take. Car went through car wash and inside vacuum before I left service station. More

by Ingeborg Costa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ender Portillo
Nov 02, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for your 5-star review, Ingeborg! Excellent customer service is our top priority, and we're grateful you experienced that during your service visit. We'll tell our team to keep up the great communication and attention to detail. We appreciate your business and look forward to welcoming you and your Chevrolet back at Ourisman Chevrolet of Rockville. Have a great day and drive safe!

October 18, 2023

Nick Vasquez is the consummate customer service representative. He is friendly, knowledgeable, and looks for ways to make his customers the center of attention. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Nov 02, 2023 -

Ourisman Chevrolet of Rockville responded

Charles, thank you for taking the time to leave a review! We appreciate the staff highlight for Nick and are thrilled about your positive experience working with him. Glad to hear his friendliness and professionalism made your service visit great. If you or your Chevrolet needs anything, please don't hesitate to schedule an appointment on our website--we're here anytime. Thanks for supporting Ourisman and have a great day!

October 02, 2023

This is my first time in this dealership and i am very satisfied on how they fix my service car. The Advisor is great especiallyRoland EA . More

by mo
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland, EA
Oct 13, 2023 -

Ourisman Chevrolet of Rockville responded

Mo, thank you for taking the time to share your feedback with us! We're thrilled to hear about your positive experience working with Roland during your service visit. We'll be sure to pass your kind words on and tell them to keep up the great work. If you or your Chevrolet needs anything, we're here anytime. Have a great day, and drive safe! We look forward to welcoming you back at Ourisman Chevrolet of Rockville.

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