Ourisman Chevrolet of Rockville - Service Center

I have owned my Camaro for a year now. I have returned several time for routine maintenance only. The staff & service department are the best I have ever encountered since I started to drive...many, many several time for routine maintenance only. The staff & service department are the best I have ever encountered since I started to drive...many, many moon ago. Great job guys... More

I was given an appointment that was convienient for my schedule, the work was done quickly and correctly. The service staff was friendly and courtious. I have used them before and I will continue to for schedule, the work was done quickly and correctly. The service staff was friendly and courtious. I have used them before and I will continue to for my currrent Chevy vehical. More

Brandi was an extreme help! She was very quick and was able to pull up everything needed to be done to the service and even double checked with other associates to confirm this was everything I needed for able to pull up everything needed to be done to the service and even double checked with other associates to confirm this was everything I needed for the service of the car. Definitely goes the extra mile to ensure great customer service! Would definitely recommend to others for service as well as this body shop. I was more than pleased once my spoiler was put on. Labor prices were great and reasonable as well! More

I always go to get my oil change and have my SUV checked as well as rotate my tires. For years I been very friendly welcomed and I can recommand it for sure. Nelson is very helpful and same Wayne. as well as rotate my tires. For years I been very friendly welcomed and I can recommand it for sure. Nelson is very helpful and same Wayne. More

Wayne is the service manager. He supports the customer as if he is managing/working on his own car. He always places the customer interests first. My vote for employee of the year. as if he is managing/working on his own car. He always places the customer interests first. My vote for employee of the year. More

I USED TO BE IN THE AUTOBODY FIELD AND I WAS QUIET RELUCTANT TO TAKE MY TRUCK TO A DEALER. AFTER MEETING THE STAFF AT ROCKMONT COLLISION CENTER, MY MIND CHANGED. THEY WERE THE MOST CURTIOUS, PROFESION RELUCTANT TO TAKE MY TRUCK TO A DEALER. AFTER MEETING THE STAFF AT ROCKMONT COLLISION CENTER, MY MIND CHANGED. THEY WERE THE MOST CURTIOUS, PROFESIONAL PEOPLE I HAVE EVER MEET.. I HOPE TO NEVER HAVE TO USE THEIR SERVICES AGAIN, BUT IF I DO I WILL NOT HESITATE TOO. THANKS. More

Mr. Prince is one of the best Service managers that I have had the pleasure of working with over the past 12 years. In my opinion, he has worked over and above what I normally expect from a person in hi have had the pleasure of working with over the past 12 years. In my opinion, he has worked over and above what I normally expect from a person in his position, to see that I recieve the best service for my vehicle that I can. I have never left the dealership with the feeling that I did not receive the best service possible and that it was performed right the first time. More

At first when I met Brandi and Jimmy they came off as very nice and concerned about my car but once you deal with them they act as if they are irritated with you. The young man and the young lady that w very nice and concerned about my car but once you deal with them they act as if they are irritated with you. The young man and the young lady that were working at the front desk were very nice and gave me a warm feeling but Brandi and Jimmy were the complete oppisite. My car came out fine but there were a few problems that I noticed right away. When I came to pick up my car, poor Meagan with her red face had a lobby full of customers and looked like she was completely stressed because the two managers were no where to be found. In my opinion the work came out ok but took entirely too long for minor work. Would never take my car here a again until it's under new management. The work was done back in June or July if I remember correctly. More

If your car is under warranty, than everything is always fine... But after that there appeared a "lot of issues to be repaired or replaced". This was the reason I switched to my trusted technician. Thank fine... But after that there appeared a "lot of issues to be repaired or replaced". This was the reason I switched to my trusted technician. Thanks, Viktor More

Beware; The relationship ends after you purchase a vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my salesman as I sat in the parking lot where I noticed the transmission grinding for the first time. Called my salesman a second time two days later, never received a phone call back. I setup an appointment with my local dealer to have the car inspected. The Services Consultant ended up giving me the run around, telling me there was nothing they could do. I then called Charles at Ourisman, as he was the one who handled the finance end of the sale. He provided guidance and advised he would follow up with me after speaking with his Service Manager. I told Charles about Emerson not responding to my voicemails, minutes after our call ended, Emerson called me with some lame excuse that he had been out of the office. Guess he had forgot that he left me a voice mail about receiving my insurance, the evening I left my second voicemail. DUH, it was obvious you were in the office! DON'T BUY HERE IF YOU WANT SOMEONE THAT WILL HELP YOU WHEN YOU NEED HELP! I have yet to receive a follow up call from Charles or Emerson in regards to the issue with my vehicle.... It appears I've bought a used vehicle and the warranty's don't apply because no one wants to fix the problem. ***UPDATE*** Charles contacted me on 07/06/2012 and handled the situation. The issue got direct to the Service Manager, Tom on 07/09/2012, whom handle the situation in a professional manner and provided a quick response. Tom was a great guy to speak with and provided me information in regards to a recent bulletin that GM posted in regards to the issue I am having. I would like to thank Charles and Tom for their assistance. More