Ourisman Chevrolet of Rockville
Rockville, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 276 reviews
Dealer representatives made sure we were satisfied before, during and even weeks after our purchase. Very conscientious and customer orientated - Dealer is recommended and referrable. before, during and even weeks after our purchase. Very conscientious and customer orientated - Dealer is recommended and referrable. More
Very pleasant car buying experience. Salesman was knowledgeable about the product and very helpful. Finance team met our terms with the down payment we wanted to pay and monthly payment amount. knowledgeable about the product and very helpful. Finance team met our terms with the down payment we wanted to pay and monthly payment amount. More
Ourisman Rockmont found exactly the vehicle make, model, exterior and interior color I was looking for. Even though didn't have one on their lot, they drove 25 miles to pick one up for us, saving us an extr exterior and interior color I was looking for. Even though didn't have one on their lot, they drove 25 miles to pick one up for us, saving us an extra 50 miles of driving. We got a great price and $1k over blue book for our trade in. No high pressure sales tactics or pressure to buy extended warrenty, service contract, etc. More
Raphael was very helpful in explaining to my wife the different models and options available. We came back the next day and Rodney waited on us,, and was very respectful and professional, and we closed different models and options available. We came back the next day and Rodney waited on us,, and was very respectful and professional, and we closed the deal with him. Richard, who took care of the bargaining, was flexible and fair on price of the new car and on our trade-in. More
I WAS AN OUT-OF-STATE INTERNET BUYER OF A USED VEHICLE. I CONTACTED OURISMAN VIA THE INTERNET AND WAS TAKEN CARE OF BY ASHLEIGH. SHE ANSWERED ALL MY INITIAL QUESTIONS PROMPTLY AND COURTEOUSLY. SHE THEN PUT M CONTACTED OURISMAN VIA THE INTERNET AND WAS TAKEN CARE OF BY ASHLEIGH. SHE ANSWERED ALL MY INITIAL QUESTIONS PROMPTLY AND COURTEOUSLY. SHE THEN PUT ME IN CONTACT WITH RICHARD, HE AGAIN ANSWERED ALL MY QUESTIONS IN A PROFESSIONAL MANNER AND WE CAME TO A PRELIMINARY AGREEMENT TO PURCHASE. UPON ARRIVAL AT THE DEALERSHIP FROM MY HOME IN MICHIGAN, RICHARD IMMEDIATELY INTRODUCED ME TO ANDY TO COMPLETE THE DEAL. ANDY WAS OUTSTANDING! HE ANSWERED ALL MY CONCERNS AND DEMONSTRATED THE FUNCTION OF OF EACH OF THE VEHICLE SYSTEMS. HE WAS PERSONABLE, KNOWLEDGEABLE AND COULD HAVE NOT DONE A BETTER JOB, IN MY OPINION. TO COMPLETE THE PAPERWORK, ANDY INTRODUCED ME TO CHARLES. HE KNOWS HIS BUSINESS AND WE COMPLETED THE PAPERWORK QUICKLY. THE WHOLE EXPERIENCE WAS LESS THAN TWO HOURS. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE! MY ONLY REGRET IS THAT IT IS 620 MILES AWAY. More
I just hit a deer with my trailblazer and took it to rockmont collision center since I work in Rockville. I was amazed with how professional, friendly, and kind the all were. The management team knew th rockmont collision center since I work in Rockville. I was amazed with how professional, friendly, and kind the all were. The management team knew there stuff and knew exactly what was going to happen. If you get into an accident take your car there. Even if it's not a Chevy. More
My husband wrecked is truck pretty bad. We call ourisman to have it fixed. Jimmy,brandi,and Megan fought with the insurance company got us. It was about 13000.00 worth of damage and now u can't tell it ever to have it fixed. Jimmy,brandi,and Megan fought with the insurance company got us. It was about 13000.00 worth of damage and now u can't tell it ever happened. Ee have bought vehicles there, had them serviced there and now had bodywork done there. I would recommend this dealership to anyone. Thanks guys. Keep up the good work. More
Went to purchase 3rd Chevy in 11 months, 2nd from this dealership. Agreed upon a price days ahead of time and that price changed at finance table. When I inquired about change in price, GM Richard Cunni dealership. Agreed upon a price days ahead of time and that price changed at finance table. When I inquired about change in price, GM Richard Cunningham became enraged and slammed folder shut, advising he was not going to sell us the car anymore!! (Caught in a lie perhaps??) I have been working with GM closely on this issue as they have NEVER heard of such customer service, if you can still call that "customer service?" Have not received a response from MR. Ourisman after leaving him messages. Btw, all this occurred in front of my 11 y/o daughter and nearly put her in tears... and after I had purchased a $56K Suburban 6 months earlier from them, in which Mr Cunningham advises he "gave away". Last time I checked, I'm making those payments, not you! I would watch what they say and do, they tell you that you are saving a certain amount off of sticker price, which includes freight, but then add freight back in at the finance table. I am reporting them to the Better Business Bureau. Shame on you Ourisman Chevrolet... Shame on you... And shame on you Mr. Ourisman for not returning my calls! Richard said that you'd back him, just as arrogantly as he could!! I hope he's making you a lot of money with his shady, "snake in the grass" tactics... Just remember, those who lie in bed with snakes get bit!! The good news is, I have since gone to Criswell Chevrolet and purchased a new 2012 Volt, with more options and no "Tom Foolery" on the numbers at the finance table. The agreed upon price and trade, was the actual numbers in the finance office!! A novel idea, agree to something and follow through with it. I feel very bad for our salesman, because he is a genuine, trustworthy and like-able human being. His hard work and sale of this vehicle was sabotaged by GM Richard Cunningham, because he couldn't admit he was wrong a THIRD time. Unfortunately, my relationship of TRUST with my salesman is now over as I will NEVER RETURN TO OURISMAN ROCKMONT CHEVROLET again!!! Good Luck Bill... But, if YOU are reading this, head west to CRISWELL CHEVROLET, a dealership where ethics and professionalism mean something and I'll see you there! More
All I can say is the body shop is the worst! I don't what kind of place this is being ran up there, management seems clueless to be honest. NEVER WILL I TAKE MY BUSINESS THERE AGAIN! kind of place this is being ran up there, management seems clueless to be honest. NEVER WILL I TAKE MY BUSINESS THERE AGAIN! More
I went into the dealership with credit issues and my guard up and was not sure if I even wanted to go thru the process with the possibility of being rejected. Well, I was met with courtesy, friendlines guard up and was not sure if I even wanted to go thru the process with the possibility of being rejected. Well, I was met with courtesy, friendliness and a real genuine concern to help me purchase a vehicle of choice. No pressure what so ever, and when it came to financing my vehicle, what was discussed, was done, no added fees. I was surprise and happy at the same time. I knew my APR would not be perfect, but the dealership did not put me into a vehicle that was out of my budget. I truly appreciated the customer service I received. More