Ourisman Chevrolet of Rockville

Do not get your car serviced here. Long review, but honest experience. I bought a 2011 Cruze in 2023 and brought it to this dealership ever since. Since then, this dealership has done Long review, but honest experience. I bought a 2011 Cruze in 2023 and brought it to this dealership ever since. Since then, this dealership has done over $9,000 in repairs. They put things on the “critical” list like changing the engine air filter for $130+ - went to change it myself to find out that IT DIDN’T EVEN NEED REPLACING. Took my car in for a leak recently, cooling lines for the transmission needed replaced. After leaving the dealership the part broke almost immediately. I had to bring it back in and have them replace the part under warranty. The part was on back order and no one notified me, once I called they told me and said they didn’t know when it would come.. and refused to offer me a loaner car - so be aware of that. It took over 3 weeks to get my car back and I was paying even more money on alternate transportation because of their problem and parts. I contacted GM while this was going on to get a loaner or push the part delay along or something, anything. Their response was: “I do apologize, but due to the age of the vehicle, we cannot escalate this to our part delay team. Additionally, we cannot expedite this part due to the sheer age of the vehicle, as well. We have to wait till the part becomes available. At this time, I advise to keep reaching out to the dealer every so often for updates.” Zero help from anyone on anything. When I went to pick up my car finally, they had run other diagnostics on the car and they FORGOT to put my hubcap back on… they just left it in the front seat of my car. I also witnessed them try to pull the wool over a 96 year old man eyes there in the waiting room telling him his battery needed services totaling over $300. The man asked why he wouldn’t just buy a new battery at that rate…. They came back with a new $80 price for him. Wild and sad. I strongly recommend having your car serviced somewhere that won’t run you dry, lie to you, and provide poor service to your vehicle like this place. I’ve contacted both Andrew Becker (Service Director) and Henry Panjshiri (General Manager) about my issues to no avail. More

Our salesman Alexis did an outstanding job in showing us all the features of our new Traverse ! all the features of our new Traverse ! More

Excellent customer service from sales to finance. Detailed explanation on car and on service. Would recommend to anyone looking to purchase. Detailed explanation on car and on service. Would recommend to anyone looking to purchase. More

I had an excellent service experience with Mark Griffin as my car advisor. He was professional, attentive, and kept me well informed throughout the entire service process. Mark clearly explained the recomm as my car advisor. He was professional, attentive, and kept me well informed throughout the entire service process. Mark clearly explained the recommended services, timelines, and costs, making everything easy to understand. The service was completed efficiently, and he made sure all my questions were answered before I left. I really appreciate his honesty and customer-focused approach, and I would highly recommend Mark for anyone needing vehicle service assistance. More

Kasheem was an awesome salesman. Everyone else involved made the car buying process easy, from the manager to Leo who did the financing. Everyone else involved made the car buying process easy, from the manager to Leo who did the financing. More

I am very grateful for the work. My problem was solved very quickly thanks to the excellent work of Mandeep Singh and Santos Velis. My problem was solved very quickly thanks to the excellent work of Mandeep Singh and Santos Velis. More

Staff listened to and responded to my requests. Work was done well and quickly. I appreciated the courtesy and respect that was shone to me. I will be returning in a couple of months for additional Work was done well and quickly. I appreciated the courtesy and respect that was shone to me. I will be returning in a couple of months for additional work on my car. More

No longer happy! See edit below. Couldn't be more happy with the service. 3 hour drive was worth it. Thanks Brandon that made my car buying simple. Not happy no See edit below. Couldn't be more happy with the service. 3 hour drive was worth it. Thanks Brandon that made my car buying simple. Not happy now, as they no longer want to fix the damaged paint and dent from the dealership lot. We had an agreement, but since I am 3 hours away, they ghosted me. Do not trust the sales manager! More

Their service department has excellent service writers, they do a great job with communicating the issues they do a great job with communicating the issues More

A company is only as good as its worst customer experience — and sadly, Ourisman Chevrolet of Rockville gave me mine. What should have been a dream turned into weeks of frustration, wasted time, an experience — and sadly, Ourisman Chevrolet of Rockville gave me mine. What should have been a dream turned into weeks of frustration, wasted time, and broken trust. I thought I was getting a great deal on a lightly used 2021 Corvette with 4,949 miles — my first Corvette ever. Instead, the experience became a living nightmare. Right after signing all the financial paperwork and returning from my test drive, I discovered paint damage that hadn't been disclosed at the time of sale. The dealership claimed they would repair it, but the first "fix" wasted hours of our time driving to their location, only to find a sloppy spot repair that I immediately rejected it, and informed my salesman of my repair expectation. Two days later, they insisted that they had yet again fixed the paint issue, but it too turned out to be just another poor spot repair. I refused the car for a second time. Only then did they finally cave and send the car to the paint shop for a full teardown and repaint. By the time the car was delivered to my home address, 18 days had gone by. During this paint repair process, I discovered they had intentionally relisted my Corvette online the very next day at a higher price and then repeatedly dropped the price while it was supposedly being repaired. A Carfax report from July 31st confirms this relisting. Car was originally purchased on July 7th for $73,000, but was relisted for $75,000 on July 8th, then reduced on the 11th to $74,500, and again reduced on the 15th to $73,500.When I finally became aware of this, I had to make multiple phone calls to Ourisman to get them to remove my car from their website. During this time, it is believed that they may have still been using my car for test drives, as the car was delivered with 5,424 miles. The July 31st Carfax history report also shows that on June 20th — well before my purchase — the car was recorded with 5,207 miles, not the 4,990 miles listed on both my bill of sale and odometer disclosure form. When the car was finally delivered, I found masking paper fully covering the passenger-side radiator after it had been driven over 100 miles that way, potentially creating a serious risk of engine damage, which may not become apparent for some time. While waiting for the General Manager to respond to this pre-delivery issue, I also learned about the mileage discrepancy. The GM told me he would replace the air assembly, but that any other damage would "require discussion." Initially, they tried to brush everything off as a "customer satisfaction issue" rather than addressing it for what it truly was: odometer fraud and gross negligence in delivery. Only after pushing did they agree to properly document that the car was being rescinded for the issue I had raised in the first place (Odometer Misrepresentation and Vehicle Delivered with masking paper over radiator and Air duct). While I was eventually refunded, the trust was long gone. Especially after they tried to pull a stall tactic to get me to keep their car, by trying to claim that there was nothing wrong with the car (sight unseen), which I found funny, cause they didn't want their drivers to reinstall masking paper in order to protect the radiator, on the 100-mile drive back to their dealership. Word to the wise, “If you’re considering buying a car from Ourisman, do so at your own peril. Inspect everything yourself, verify every number in writing, and never sign financial documents until you are absolutely certain you’re getting the car in the condition you expect. On several occasions, management brushed off my concerns by saying ‘this is just another used car’ — except it wasn’t just another car. It was supposed to be a lightly used, nearly new 2021 C8 Corvette. While Ourisman did eventually give me a full refund, I had to fight hard to get it, including threatening to file complaints with regulators before they finally resolved things.” More