Ourisman Chevrolet of Rockville

Mandeep Singh is a Good well Versed Well Rounded Lad with his Job . Knows what his is doing and is very sincere At it . Cheers Ourisman his Job . Knows what his is doing and is very sincere At it . Cheers Ourisman More

TERRIBLE EXPERIENCE. Where to begin. Too lengthy of a process. Picked up the vehicle 12/7/24, vehicle broke down in my driveway 12/14/24, wouldn't start. Contacted them m Where to begin. Too lengthy of a process. Picked up the vehicle 12/7/24, vehicle broke down in my driveway 12/14/24, wouldn't start. Contacted them multiple times and was told to use my purchased extended warranty even though I was told I had a 30 day warranty through the dealer just for my purchase. After a week of no response a member of my family (with knowledge of working in a dealer) contacted them asking for someone important, it was finally towed on 12/19/24, got it back 12/27/24. Fast forward to 1/10/25- (5 days before my warranty payment was due mind you) i get a call that my warranty ppwrk was submitted incorrectly and there is not a 2yr plan available so my monthly payment would be DOUBLE. Told him w our car payment already being higher than we hoped for, we wouldn't be able to pay double for warranty. Was basically told "I'm sorry but there's nothing we can do" so I said let me discuss with my husband over the weekend. Called him back 1/13/25 no response (shocker!). I then get a call from my salesman that Monday night stating that he was driving to my house that night so I could RE-sign OTHER paperwork that was not correct so they could submit for my PA tags since my MD temporary tags expire 2/5/25. I asked again about my warranty since I signed a contract and so did they and was told "they were diligently submitting for an exception to uphold the ppwrk submitted". Multiple attempts to contact them with no response, which appears to be there typical thing there-AVOIDANCE, thinking if they stop responding it will go away but IT WON'T. Here we are 1/29/25 and I still have yet to receive my PA tags and still have to get a PA inspection once I receive them. WHAT A xxxxSHOW of a dealer. I already pulled one referral I had initially sent to them, I hope to save someone else from the giant headache. The only good thing I can say about them was my salesman, hopefully he wises up and seeks employment elsewhere. If they treat their customers like this I would hate to see how they treat their employees!! More

Lucy was very professional. She provided an excellent buying experience. I would highly recommend her to friends and family. She provided an excellent buying experience. I would highly recommend her to friends and family. More

They’ll take your money but good luck with any help afterwards. Can’t even get a manager to answer a phone or call you back! My temp tags are expiring and MVA says they have nothing from the dealersh afterwards. Can’t even get a manager to answer a phone or call you back! My temp tags are expiring and MVA says they have nothing from the dealership! Kenya in tags and title absolutely not helpful and no return call from Omar Ramos (mgr)! Terrible service!! More

Excellent service! Drove our new Tahoe to WV at 7:30 …could not have asked for better service!! Drove our new Tahoe to WV at 7:30 …could not have asked for better service!! More

Always willing to work with me to get my vehicle in for service when needed. Very pleasant experience. Mandeep is always helpful and communicates effectively. service when needed. Very pleasant experience. Mandeep is always helpful and communicates effectively. More

The staff was professional and did a good job to my satisfaction. Food wash job. satisfaction. Food wash job. More

Excellent service. Very helpful service advisor. Fast, efficient service. I would definitely recommend Ourisman Rockville for Chevrolet service Very helpful service advisor. Fast, efficient service. I would definitely recommend Ourisman Rockville for Chevrolet service More

Excellent service writer Alan ! Took care of all my issues and explained recommendations. Great service . Took care of all my issues and explained recommendations. Great service . More