Ourisman Chevrolet of Rockville

Their service department has excellent service writers, they do a great job with communicating the issues they do a great job with communicating the issues More

A company is only as good as its worst customer experience — and sadly, Ourisman Chevrolet of Rockville gave me mine. What should have been a dream turned into weeks of frustration, wasted time, an experience — and sadly, Ourisman Chevrolet of Rockville gave me mine. What should have been a dream turned into weeks of frustration, wasted time, and broken trust. I thought I was getting a great deal on a lightly used 2021 Corvette with 4,949 miles — my first Corvette ever. Instead, the experience became a living nightmare. Right after signing all the financial paperwork and returning from my test drive, I discovered paint damage that hadn't been disclosed at the time of sale. The dealership claimed they would repair it, but the first "fix" wasted hours of our time driving to their location, only to find a sloppy spot repair that I immediately rejected it, and informed my salesman of my repair expectation. Two days later, they insisted that they had yet again fixed the paint issue, but it too turned out to be just another poor spot repair. I refused the car for a second time. Only then did they finally cave and send the car to the paint shop for a full teardown and repaint. By the time the car was delivered to my home address, 18 days had gone by. During this paint repair process, I discovered they had intentionally relisted my Corvette online the very next day at a higher price and then repeatedly dropped the price while it was supposedly being repaired. A Carfax report from July 31st confirms this relisting. Car was originally purchased on July 7th for $73,000, but was relisted for $75,000 on July 8th, then reduced on the 11th to $74,500, and again reduced on the 15th to $73,500.When I finally became aware of this, I had to make multiple phone calls to Ourisman to get them to remove my car from their website. During this time, it is believed that they may have still been using my car for test drives, as the car was delivered with 5,424 miles. The July 31st Carfax history report also shows that on June 20th — well before my purchase — the car was recorded with 5,207 miles, not the 4,990 miles listed on both my bill of sale and odometer disclosure form. When the car was finally delivered, I found masking paper fully covering the passenger-side radiator after it had been driven over 100 miles that way, potentially creating a serious risk of engine damage, which may not become apparent for some time. While waiting for the General Manager to respond to this pre-delivery issue, I also learned about the mileage discrepancy. The GM told me he would replace the air assembly, but that any other damage would "require discussion." Initially, they tried to brush everything off as a "customer satisfaction issue" rather than addressing it for what it truly was: odometer fraud and gross negligence in delivery. Only after pushing did they agree to properly document that the car was being rescinded for the issue I had raised in the first place (Odometer Misrepresentation and Vehicle Delivered with masking paper over radiator and Air duct). While I was eventually refunded, the trust was long gone. Especially after they tried to pull a stall tactic to get me to keep their car, by trying to claim that there was nothing wrong with the car (sight unseen), which I found funny, cause they didn't want their drivers to reinstall masking paper in order to protect the radiator, on the 100-mile drive back to their dealership. Word to the wise, “If you’re considering buying a car from Ourisman, do so at your own peril. Inspect everything yourself, verify every number in writing, and never sign financial documents until you are absolutely certain you’re getting the car in the condition you expect. On several occasions, management brushed off my concerns by saying ‘this is just another used car’ — except it wasn’t just another car. It was supposed to be a lightly used, nearly new 2021 C8 Corvette. While Ourisman did eventually give me a full refund, I had to fight hard to get it, including threatening to file complaints with regulators before they finally resolved things.” More

The folks I worked with were polite and courteous. They knew a tremendous amount about the vehicles they were selling, and helped me to the best of the ability to get into the car that best suited in They knew a tremendous amount about the vehicles they were selling, and helped me to the best of the ability to get into the car that best suited in my family. More

They Were Very Courteous And Helpful. Great Job Justin And Joshua. Appreciate Yall Help Fellas Great Job Justin And Joshua. Appreciate Yall Help Fellas More

Absolutely the worst car buying experience ever. I purchased the car on March 7 and I’m writing this review on June 30, almost 4 months since purchase. I am unable to register the car because the de I purchased the car on March 7 and I’m writing this review on June 30, almost 4 months since purchase. I am unable to register the car because the dealership has failed to forward the proper documentation. I’ve how many times I’ve called only to be bounced around from one person to another telling me they will either forward my message or get back to me never to hear from them again. I have only managed to contact with the tag and title department a couple of times as they apparently screen calls with caller ID. When they notice my number they won’t answer. I have only managed to speak to sales people on the floor who then try to play middle man with that department. I cannot express how frustrating this is. Emails are just as useless. I managed to get them to send me another temp tag back in May which expires next week. I guess I’ll be walking in a week because I can’t get anyone to respond. Stay away from this dealership if you value your sanity. More

I purchased a vehicle, however at times the sales person was a bit pushy and I did not like that. I went to see a vehicle the day before and I have decided to buy the vehicle the day after and they did not was a bit pushy and I did not like that. I went to see a vehicle the day before and I have decided to buy the vehicle the day after and they did not even offer me the $1000 trade.in bonus when I mentioned that the sales person said it’s too late to apply for it. That was disappointed because I was there and they could have honored it and I mentioned while I was there at the dealership and not that I was mentioning about it on the phone. I traded in the vehicle but it seems like I was ineligible to receive that bonus offer which was quite disappointing and also I didn’t like the finance manager”s attitude. Not a positive experience. Overall, OK, with the dealership. I may have to think twice if I wanted to refer someone to buy a vehicle from them. Also, the vehicle driver seat is damaged and I asked if they could fix it but they said no. I was disappointed of that as well. Now I have to buy car seat cushion covers to cover the damaged area of the driver seat. I paid in full and expected to have a much better service from this dealership but it was somewhat disappointed. More

Everyone at the dealership was wonderful. Cynthia was professional, kind, and a pleasure to work with. I would highly recommend Ourisman to anyone buying a new or used vehicle Cynthia was professional, kind, and a pleasure to work with. I would highly recommend Ourisman to anyone buying a new or used vehicle More

Nick Velasquez - thank you so much for all your help and kind demeanor. I have been a customer at your dealership for a while now but your service yesterday was exceptional. Thanks again! kind demeanor. I have been a customer at your dealership for a while now but your service yesterday was exceptional. Thanks again! More

My service was completed on time and without any pressure to add on extras. The car was returned in spotless condition. A truly professionally run organization. I will continue with full confidence to bring to add on extras. The car was returned in spotless condition. A truly professionally run organization. I will continue with full confidence to bring my Corvette here for all of its maintenance needs. More