Ourisman Chevrolet of Rockville

Absolutely the worst car buying experience ever. I purchased the car on March 7 and I’m writing this review on June 30, almost 4 months since purchase. I am unable to register the car because the de I purchased the car on March 7 and I’m writing this review on June 30, almost 4 months since purchase. I am unable to register the car because the dealership has failed to forward the proper documentation. I’ve how many times I’ve called only to be bounced around from one person to another telling me they will either forward my message or get back to me never to hear from them again. I have only managed to contact with the tag and title department a couple of times as they apparently screen calls with caller ID. When they notice my number they won’t answer. I have only managed to speak to sales people on the floor who then try to play middle man with that department. I cannot express how frustrating this is. Emails are just as useless. I managed to get them to send me another temp tag back in May which expires next week. I guess I’ll be walking in a week because I can’t get anyone to respond. Stay away from this dealership if you value your sanity. More

I purchased a vehicle, however at times the sales person was a bit pushy and I did not like that. I went to see a vehicle the day before and I have decided to buy the vehicle the day after and they did not was a bit pushy and I did not like that. I went to see a vehicle the day before and I have decided to buy the vehicle the day after and they did not even offer me the $1000 trade.in bonus when I mentioned that the sales person said it’s too late to apply for it. That was disappointed because I was there and they could have honored it and I mentioned while I was there at the dealership and not that I was mentioning about it on the phone. I traded in the vehicle but it seems like I was ineligible to receive that bonus offer which was quite disappointing and also I didn’t like the finance manager”s attitude. Not a positive experience. Overall, OK, with the dealership. I may have to think twice if I wanted to refer someone to buy a vehicle from them. Also, the vehicle driver seat is damaged and I asked if they could fix it but they said no. I was disappointed of that as well. Now I have to buy car seat cushion covers to cover the damaged area of the driver seat. I paid in full and expected to have a much better service from this dealership but it was somewhat disappointed. More

Everyone at the dealership was wonderful. Cynthia was professional, kind, and a pleasure to work with. I would highly recommend Ourisman to anyone buying a new or used vehicle Cynthia was professional, kind, and a pleasure to work with. I would highly recommend Ourisman to anyone buying a new or used vehicle More

Nick Velasquez - thank you so much for all your help and kind demeanor. I have been a customer at your dealership for a while now but your service yesterday was exceptional. Thanks again! kind demeanor. I have been a customer at your dealership for a while now but your service yesterday was exceptional. Thanks again! More

My service was completed on time and without any pressure to add on extras. The car was returned in spotless condition. A truly professionally run organization. I will continue with full confidence to bring to add on extras. The car was returned in spotless condition. A truly professionally run organization. I will continue with full confidence to bring my Corvette here for all of its maintenance needs. More

Our sales consultant, Lucy, was extremely helpful, knowledgeable and patient. She explained everything EV and guided us through the buying process. knowledgeable and patient. She explained everything EV and guided us through the buying process. More

Nick & Team are great… They always do a timely and superb job. No other place like it! superb job. No other place like it! More

Timely, accurate, good communication, to and from shuttle service, easy to use service selector as well. service, easy to use service selector as well. More

Excellency, professional, great customer service, good timing, good presentation, good job, efficient, friendly, fair, and easy communication timing, good presentation, good job, efficient, friendly, fair, and easy communication More