Ourisman Chevrolet of Baltimore

It’s all a guessing game So beyond irritated. They’ve had my car for service 3 times for the same issue. Only to be told I think it’s this or it could be that. Used my extende So beyond irritated. They’ve had my car for service 3 times for the same issue. Only to be told I think it’s this or it could be that. Used my extended warranty for a service that did not fix the noise. Only to suggest three weeks later that maybe the brakes need to be changed. Oh and the service manager stated if it were my car I would just drive it until it gets louder then bring it back. What in the world kind of advice is this. Definitely going to keep filing complaints until it is fixed. More

Certified my aunt fannie Bought the vehicle in March when it was cold in 95 degree weather the air conditioner was blowing hot air I had to pay for the freon even though I nev Bought the vehicle in March when it was cold in 95 degree weather the air conditioner was blowing hot air I had to pay for the freon even though I never used the AC. Had to have the wheel bearings replaced and now the same wheel is making a ticking noise. Where does the certified part come in More

Terrible Service Department Made an appointment in advance for today, 4/5/2019 for the morning. When I arrived, the garage door had a sign on the door to drive forward. When the Made an appointment in advance for today, 4/5/2019 for the morning. When I arrived, the garage door had a sign on the door to drive forward. When the garage door opened, there was a car parked directly in front of the garage door and had not been pulled up despite there being no customers in the lobby, so I pulled my car into the left lane to avoid risking the garage door closing on my vehicle just in case the door does not detect movement after it is parked. The issue began when an employee came out and immediately scolded me for being on the wrong side. He could not be bothered to say "good morning" or ask what service I was there for today which could have avoided the whole incident even if he did say I was on the wrong side. When I stated that I did not know and that an employee should have came out to move the other car forward so that there was space, another man came out to move the car forward and responded in a rude tone to both my mother and I. I went inside and stated that I will be cancelling my appointment because I did not appreciate how I was treated. I previously purchased my vehicle from this location when it was Autonation and it is no longer under warranty; therefore, I will not be putting up with disrespectful employees, who seem to be men that have no respect for women when repair costs need to come out of my pocket. I was going to have all of my diagnostic and repair work done at this location or trade the vehicle in for a new one if repairs were not worth it, but instead I left and took my car elsewhere for service. I will not return here to service any of my vehicles or my mother's vehicle. Management needs to train employees on proper customer service and hold them accountable. This will be my 3rd and LAST vehicle I purchase from GM. For work that needs to be done by the dealer, I will be certain to take it to another GM dealer even if I have to drive further to do so. I encourage other customers to avoid the service department at this location. The sales team is friendly, which was why I kept returning to buy vehicles, but the cars constantly need repair and it is just too frustrating to deal with the service department. More

Great buying experience!! I recently purchased a 2019 Chevy Tahoe from Ourisman Chevrolet of Baltimore. The pricing was perfect and it was a speedy process. My sales representa I recently purchased a 2019 Chevy Tahoe from Ourisman Chevrolet of Baltimore. The pricing was perfect and it was a speedy process. My sales representative was Larry Horton who was great he was very patient , I wanted to take the vehicle to my house for the test drive to show my wife and he had no problem with it. He was very Professional and helped make sure I was 100 percent happy. I also got to meet with the GM Jeff he was a really funny person and he gave me exactly the price I was looking for. I also plan on coming back to buy 2 Chevy Sparks for my business. More

Best new car experience ever! I'm older and have purchase a number of new vehicles over the years. Can't say it's ever been fun and I normally dread the process. That changed with I'm older and have purchase a number of new vehicles over the years. Can't say it's ever been fun and I normally dread the process. That changed with my recent purchase of a 2019 Chevrolet Impala from Larry Horton and Ourisman. of Baltimore. No nonsense, a great internet price, interest rate and professional service. More

Truck purchase done right I purchased my 2019 Chevy Colorado from Ourisman Chevrolet , My Saleswoman Rebecca Wilson was very helpful and answered any and all questions about my I purchased my 2019 Chevy Colorado from Ourisman Chevrolet , My Saleswoman Rebecca Wilson was very helpful and answered any and all questions about my purchase, She was honest and made the deal relaxing and stress free, she was a pleasure to deal with, The sales management team was also very helpful in making this deal a Real Deal, I would recommend This Dealer if your in the market for a new Chevrolet, More

For the second time they blew a deal with me,never again Ok so this is my second time going to this dealership to buy a car.The car I wanted cost $7,345 I was going to trade in my camaro that I still owe $12 Ok so this is my second time going to this dealership to buy a car.The car I wanted cost $7,345 I was going to trade in my camaro that I still owe $12,343 but they was going to buy my car for $10k and said I would be upside down and I said ok I have $3,000 I can put down that would of taking care of the upside down problem and mind you my credit score is 750.So how in the xxxx you blow a deal like that lol I could of put down $5k...….. but no the manager wanted to put me in a car that cost $17k now why would I want to put myself in more dept lol crazy... and I heard him to the salesmen phillip " so what if he walk out " loud and clear ……on the good side my score only went down 2 points ……...never in life would I ever go back and Never will recommend anyone..... More

Good customer service Recently purchased a used Chevy Cruze from Ourismans of Baltimore. There were some cosmetic issues with the vehicle but Scott the manager there got th Recently purchased a used Chevy Cruze from Ourismans of Baltimore. There were some cosmetic issues with the vehicle but Scott the manager there got them corrected and they looked exceptionally beautiful. More

Buying a Chevy spark Had the best experience ever buying a Chevy spark from Rebecca Wilson. Everyone at the dealership were nice. They try their best to get people appro Had the best experience ever buying a Chevy spark from Rebecca Wilson. Everyone at the dealership were nice. They try their best to get people approve. On matter what their situation is. I would truly recommend Rebecca and the dealership. Thank you so much Dana cox More

Terrible experience . My wife found this tahoe online thursday while i was out of town. I call yesterday to setup an appointment for today to come see it. This morning we . My wife found this tahoe online thursday while i was out of town. I call yesterday to setup an appointment for today to come see it. This morning we notice the price all the sudden increased over 3000 from what it was. I call the salesman i spoke with and leave a voicemail. No call back. Call again close to when i was getting off and another vm with no return. Call the sales department 3 times and no answer. Call the service department and they come find the same sales man i spoke to and he tells me he was waiting to ask the managers about the price change but would stand by it if i had a picture. Which we did but that didnt matter. Made the trip after work tahoe checks out, wife is on the way to trade in car and make the deal. I get put with a different sales person which was very nice but all that was for was for the managers to hide behind her. They tell her we arent budging on the new high price. Go in the back and claim they were in a meeting because they were to coward to talk to us. Made the drive up from southern maryland to buy this tahoe and here I am just getting home with no tahoe. More