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Ourisman Chevrolet of Baltimore
Baltimore, MD
94 Reviews
Welcome to Ourisman Chevrolet of Baltimore, your premier Chevy dealership in central Maryland. Located in Woodlawn at the junction of I-70 and I-695, our dealership is easy to find and ready to serve you.
As part of the Ourisman Automotive Group, our dealership has been helping families, college graduates, retirees, and hard-working adults find reliable and affordable automotive solutions for over 100 years. Since 1912, Ourisman has been a trusted name in the Baltimore-Columbia-Towson metro area.
We appreciate that you visited our website today and want to make your user experience convenient and simple. We aim to give you an interactive look at our current new and used vehicle inventory, including models like the Equinox, Malibu, Traverse, Spark, and Silverado. Plus, we offer the ability to easily get a financing quote, schedule a service appointment, or apply for financing — all on our website at any time of the day.
Whether you live in Woodlawn, Gwynn Oak, Ellicott City, Dundalk, or one of the other communities in western Baltimore, we invite you to visit Ourisman Chevrolet of Baltimore for your car shopping or vehicle servicing needs. As we like to say, "You always get your way at Ourisman Chevrolet!"
Our sales and service staff are devoted to helping and serving customers like you to the best of our ability. We believe the cars we offer are of the highest quality and ideal for your daily driving needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 94 reviews
August 12, 2011
Worst customer service experience ever. They failed to complete the insurance process properly which is something dealerships have always done for me seamlessly and as a result we received three threateni complete the insurance process properly which is something dealerships have always done for me seamlessly and as a result we received three threatening letters from the MVA and were forced to pay a $290 fine to avoid having our registration suspended and turning in our plates. In addition, they transferred the plates of the car we traded in onto our new vehicle and knowing we paid transfer plate fees and not being experts in the autmotive industry since this is not my job, its theirs, we thought this was okay. We did not know anything was wrong until we saw different plates listed on MVA paperwork much later. So who knows what additional fines and penalties are on the way now. The general mananger was very arrogant and refused to apologize when I actually asked for an apology. We did not get any good customer service, not one apology the whole time, and he even tried to put the ownership on us. He kept making excuses as if they did not do anything wrong. He refused to pay back the fines. Very rude and severely lacking empathy and customer service. I will pursue this to the furthest extent possible until I get justice. Stay far away no matter what deal they are offering! Horrible Horrible Horrible! More
by janinalovelace
Employees Worked With
General Manager Eric and Salesman B. Bobby
June 02, 2011
Marty at Fox Chevrolet service department is a bully. He'd rather listen to himself pontificate on what he knows about cars then listen to any problem the customer iis experiencing. He is a dinosaur who He'd rather listen to himself pontificate on what he knows about cars then listen to any problem the customer iis experiencing. He is a dinosaur who would rather antagonize than gain customer appreciation and loyalty through respect and listening skills. Two words for Fox Chevrolet service department, STAY AWAY!!!! Giving no stars is not an option but that is my rating!!!! More
by badvibe11
Employees Worked With
Marty
March 22, 2011
The staff is friendly - but that's about all you can say. We were at the dealership for five hours, waiting on various people - some of whom were on break but who didn't seem to be bothered about the line of We were at the dealership for five hours, waiting on various people - some of whom were on break but who didn't seem to be bothered about the line of people waiting. They screwed up the financing paperwork multiple times, which required multiple Fed Exes - and $750 more than we had been told, but my attorney advised me that it wasn't worth it to pursue. Nevertheless, we were left feeling like we were ripped off, having SIGNED PAPERWORK for one price at the dealership, then being told that they had messed up and had to redo the price. The financing people were a joke - there was one competent one, but the others couldn't answer basic questions and kept having to call or go meet with other people. Save your time and go to a better dealership... More
by tsbw1
Employees Worked With
Gerry
September 27, 2010
I bought a vehicle from this dealership 3 years ago. When they did the financing they switched the buyer and co buyer signature around. The paperwork that I have shows me as the owner. But the paperwork the they did the financing they switched the buyer and co buyer signature around. The paperwork that I have shows me as the owner. But the paperwork the finance company has shows me as the co buyer. That is FRAUD!!! More
by mwiater
Employees Worked With
andrew pun
