Ourisman Chevrolet of Baltimore

Worst service that I have experienced. Had my car detailed last July but they just left it oily with visible dirt. Mind you my car was not that dirty I just got it because of the detailing Had my car detailed last July but they just left it oily with visible dirt. Mind you my car was not that dirty I just got it because of the detailing voucher. I also reported a noise problem on my radio that when I googled for a few seconds sent me to some forums that they just need to update my radio but when they returned the car to me they did not mention that it was not fixed. I just saw in the paper the next day that they said they cannot recreate the problem. Gave them another chance and had my oil change this August. The service advisor offered me the 25k mileage service but I said that I have to leave at 9:30am (dropped the car off at 7am) but he said that he can also do the service by 9:30am. I paid everything after the service at around 9:35 and went on my way. The next day i noticed that the windshield wipers are creating a weird sound and upon inspection there's now a scratch on my windshield. Went back to report this problem. The service advisor initially told me that my vehicle got a report about the bad wipers from the technician and he told me about it but HE haven't said anything about it. When another person came he made an excuse that he had to rush it because I wanted to leave early so he was not able to tell me about the problem but I did not get a hardcopy or an email of the vehocle report that they should have given to me. I DID NOT ASKED for the 25k service but he offered it to me to make income but now it is my fault that he got greedy. This is the worst service center in Maryland that only wants your money but would not take responsibility from their mistakes. More

A man named Brian was in your store yelling profanity and being really aggressive toward people. It bothered me so much that I left and went somewhere else. Not only was he being rude, but none of the men st being really aggressive toward people. It bothered me so much that I left and went somewhere else. Not only was he being rude, but none of the men stood up to him. I can't respect such spinelessness. I just felt someone should know. This happened at your store on Security Blvd. We went in to inquire, and I heard the yelling. He is a despicable person. More

Please make yourself a favor and do not buy anything from Ben or Calvin. I made a mistake and bought a new Chevrolet Silverado and they convince me to buy a different vehicle that the one we actually chose . Ben or Calvin. I made a mistake and bought a new Chevrolet Silverado and they convince me to buy a different vehicle that the one we actually chose . Flowing day the engine light turn on and of course they are not willing to assist with anything. I’m asking for a different vehicle and they do nothing but laugh in your face . The biggest scammers ever . More

Visited Ourisman Baltimore for schelude maintance. ...all work done per my request. will be back for next appointment..... ...all work done per my request. will be back for next appointment..... More

The work they did on my car was excellent. They are really a great bunch of people!!! They are really a great bunch of people!!! More

The dealership's service was excellent as usual when providing service for my vehicle. Rating a perfect 10! My Service advisor, Sahray Jones provided outstanding service. She communicates very well to providing service for my vehicle. Rating a perfect 10! My Service advisor, Sahray Jones provided outstanding service. She communicates very well to be sure I was comfortable, as well as other people waiting. More

TRASH-WILL NEVER EVER RECOMMEND THIS PLACE-BOUGHT A CAR THAT STILL HAS ISSUES-TAKEN IN SEVERAL TIMES AND NOT FIXED COMPLETELY-WHEN WE BOUGHT THE CAR IT WASNT WASHED IT WAS RINSED OFF AND MY SALESMAN WENT A THAT STILL HAS ISSUES-TAKEN IN SEVERAL TIMES AND NOT FIXED COMPLETELY-WHEN WE BOUGHT THE CAR IT WASNT WASHED IT WAS RINSED OFF AND MY SALESMAN WENT AND DEALT WITH ANOTHER CLIENT I HAD TO PUT MY OWN PLATES ON THE CAR- THE LOAN WAS NOT PAID OFF-ON MY CREDIT DELIQUENT 75 DAYS WHEN I CALLED SEVERAL TIMES-CALLED SEVERAL TIMES AND WAS IGNORED-HAD TO GO TO THE DEALERSHIP PERSONALLY BEFORE ANYTHING WAS DONE-RIDICULOUS!! More

Since March 20th, I have been through 2 service reps and the service manager and they won't return phones calls, they just pass the blame. I have been left in limbo a whole waiting on their response for th the service manager and they won't return phones calls, they just pass the blame. I have been left in limbo a whole waiting on their response for the repair of my vehicle. Not returning a call shows how they value a customer More